Echo AI Integrations

Google Cloud is an online service that lets you create everything from simple websites to complex apps for businesses of any size. Customers who are new to the system will receive $300 in credits for testing, deploying, and running workloads. Customers can use up to 25+ products free of charge. Use Google's core data analytics and machine learning. All enterprises can use it. It is secure and fully featured. Use big data to build better products and find answers faster. You can grow from prototypes to production and even to planet-scale without worrying about reliability, capacity or performance. Virtual machines with proven performance/price advantages, to a fully-managed app development platform. High performance, scalable, resilient object storage and databases. Google's private fibre network offers the latest software-defined networking solutions. Fully managed data warehousing and data exploration, Hadoop/Spark and messaging.

HubSpot is an AI-powered customer platform with all the software, integrations, and resources you need to connect your marketing, sales, and customer service. HubSpot's connected platform enables you to grow your business faster by focusing on what matters most: your customers. HubSpot CRM is more than just a tool. It's the lifeblood of your business. Our CRM is the ultimate solution to empower your team to create deeper customer relationships. It transforms how you interact with your clients. It offers a seamless integrated platform for sales and marketing, as well as customer service. HubSpot CRM gives you unparalleled insight into your customer interactions. It's all organized in a simple, intuitive dashboard that will increase the efficiency of your team. Our platform is designed to grow with your business, providing scalable solutions to adapt to changing business needs. HubSpot CRM also offers a robust, free version that is packed with essential features. This makes it the ideal choice for ambitious businesses. HubSpot CRM is the future of customer management. Every interaction with customers is an opportunity to grow. Get a demo to learn about our premium software, or get started with our full suite of free tool.

Snowflake is a cloud-native data platform that combines data warehousing, data lakes, and data sharing into a single solution. By offering elastic scalability and automatic scaling, Snowflake enables businesses to handle vast amounts of data while maintaining high performance at low cost. The platform's architecture allows users to separate storage and compute, offering flexibility in managing workloads. Snowflake supports real-time data sharing and integrates seamlessly with other analytics tools, enabling teams to collaborate and gain insights from their data more efficiently. Its secure, multi-cloud architecture makes it a strong choice for enterprises looking to leverage data at scale.

1) Customer delight made super easy Manage conversations across multiple channels Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view. 2) Boost your agent productivity Cut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent strength. 3) Deliver seamless self-service Help customers help themselves by publishing a branded knowledge base and offering instant resolutions using AI-powered chatbots. 4) Stay on top of your CSAT goals Use customizable analytics and reports to track team performance, identify bottlenecks before they snowball, and keep tabs on your team's CSAT goals. Enable frictionless remote work for your support team 1) An intuitive and easy-to-use platform that does not require a complicated onboarding process 2) Cloud-based solution that empowers agents to work conveniently on their laptops or phones 3) 650+ cutting-edge applications that you can easily integrate with and build robust support workflows

Zendesk serves as a robust customer service platform aimed at optimizing support processes and improving the overall experience for customers. With an extensive array of features such as automated AI tools, messaging, live chat, and customizable workflows, it empowers companies to deliver tailored and effective support through various channels. The platform also integrates effortlessly with other applications and offers real-time analytics, enabling organizations to make informed, data-backed choices. Designed to accommodate businesses of any scale—from emerging startups to established corporations—Zendesk prioritizes scalability, security, and the satisfaction of its users. Ultimately, its versatile solutions ensure that companies can adapt their customer service approach to meet evolving demands efficiently.

Salesforce empowers sales teams to enhance their effectiveness and reach their objectives more efficiently. As the leading CRM platform globally, Salesforce goes beyond basic functionalities. It equips teams with essential tools designed to expand their client portfolios, discover new prospects, and finalize transactions swiftly from any location. The platform boasts an extensive array of features, such as managing contacts, tracking opportunities, overseeing leads, integrating emails, generating reports and dashboards, forecasting sales, and enabling file synchronization and sharing, among many others. This means you can spend less time sifting through spreadsheets and more time focusing on your business operations. With no need for additional hardware or software, our user-friendly setup assistant allows you to optimize sales processes and address customer inquiries in mere minutes. By linking data across sales, service, and marketing, you can provide buyers with smooth and personalized experiences. Gain a holistic understanding of each customer, including their accounts, activity history, and relationships. Moreover, integrating social data can offer even richer insights into your customers' behaviors and preferences.

Zoom Meetings & Chat allows for enterprise video conferencing that includes real-time messaging and content sharing. Video conferencing and messaging made easy across all devices. Facilitate adoption with meeting capabilities that make it simple to join, start, and collaborate on any device. Zoom Meetings syncs to your calendar system and provides enterprise-grade video conferencing on both mobile and desktop. All-hands meetings, internal and external communications, trainings, and all-hands meetings can all be done through one platform. With support for up to 1000 participants and 49 videos per screen, HD video and audio can be added to your meetings. Multi-participants can share their screens simultaneously, and co-annotate to make it more interactive. End-to-end encryption of all meetings, role-based security, password protection and waiting rooms. You can also place attendees on hold. You can record your meetings locally or to cloud with searchable transcripts. Zoom offers HIPAA-compliant healthcare plans.

If you're in need of computing power, database solutions, content distribution, or various other functionalities, AWS offers a wide array of services designed to assist you in developing advanced applications with enhanced flexibility, scalability, and reliability. Amazon Web Services (AWS) stands as the most extensive and widely utilized cloud platform globally, boasting over 175 fully functional services spread across data centers worldwide. A diverse range of customers, from rapidly expanding startups to major corporations and prominent government bodies, are leveraging AWS to reduce expenses, enhance agility, and accelerate innovation. AWS provides a larger selection of services, along with more features within those services, compared to any other cloud provider—covering everything from fundamental infrastructure technologies like computing, storage, and databases to cutting-edge innovations such as machine learning, artificial intelligence, data lakes, analytics, and the Internet of Things. This breadth of offerings facilitates a quicker, simpler, and more cost-effective transition of your current applications to the cloud, ensuring that you can stay ahead in a competitive landscape while taking advantage of the latest technological advancements.

Intercom is a leading AI-driven customer service platform that empowers businesses to provide tailored and effective support through various communication channels. Established in 2011, this company boasts an extensive array of tools, such as the Fin AI Agent, which delivers prompt and precise responses to customer questions around the clock. Additionally, Intercom's platform includes AI Copilot, which aids support agents by offering real-time solutions, and AI Analyst, which delivers valuable insights and suggestions for those in leadership roles within customer support. With over 25,000 organizations worldwide, including notable names like Atlassian, Amazon, and Microsoft, Intercom handles more than 500 million messages monthly, significantly improving customer interactions and operational efficiency. Based in San Francisco, with additional offices in Chicago, Dublin, Sydney, and London, Intercom is committed to continuously advancing the customer service landscape while adapting to the evolving needs of its clients. Their focus on innovation ensures that they remain at the forefront of the industry.

Klaviyo empowers businesses to create smarter digital relationships by transforming customer data into meaningful, impactful experiences. From email and SMS to web interactions and reviews, Klaviyo makes it easy for B2C brands to engage customers at every touchpoint. Trusted by over 157,000 businesses, Klaviyo helps drive faster, more efficient revenue growth. Klaviyo’s 350+ integrations making getting started easy for marketers. Some key features of the platform include predictive analytics, AI automation, optimized templates, A/B testing, and intuitive segmentation and email flows to ensure marketers are reaching their audience with the right message at the right time. The solution also supports integration with payment processing and point of sale (POS) software solutions, such as Magento, Shopify, and WooCommerce.

Only Adobe provides the ability to seamlessly integrate, modify, and scrutinize data from every stage of the customer journey. In addition, you gain access to versatile reporting, predictive intelligence, and a host of other features. With our award-winning tools, you can transform extensive streams of web data into actionable insights for everyone involved. We embrace data from all channels, consolidating it in one location to deliver immediate insights based on comprehensive 360-degree views of your customers. This ultimately leads to improved decision-making processes. Our robust attribution capabilities allow you to uncover the factors behind each conversion and allocate resources effectively. We simplify complex tasks, utilizing AI and machine learning to reveal hidden opportunities and provide answers at the touch of a button. Traditional metrics like tracking visits and counting page views are no longer sufficient. To fully harness the potential of the web, it’s essential to analyze customer journeys, sources of traffic, content performance, and video engagement. Understanding merely who visits your site isn’t enough; it’s equally important to grasp the reasons behind their visits. This knowledge enables you to determine the most effective page or product to present to them, ensuring an optimal user experience.

Genesys Cloud CX is a versatile, cloud-based solution for contact centers that aims to provide outstanding customer experiences through multiple communication channels. With a focus on scalability and adaptability, it merges voice, chat, email, social media, and messaging into a single, streamlined interface. The platform utilizes sophisticated AI and analytics technologies to offer immediate insights, automate routine processes, and tailor interactions, thereby enhancing customer engagement efficiency. Additionally, its strong workforce management features enable businesses to fine-tune staffing and performance while upholding high service quality. Ideal for organizations of various sizes, Genesys Cloud CX facilitates smooth implementation and flexibility, proving to be an excellent choice for those seeking to improve their customer service capabilities. Furthermore, it ensures that businesses can respond to evolving customer needs and technological advancements seamlessly.

OpenAI aims to guarantee that artificial general intelligence (AGI)—defined as highly autonomous systems excelling beyond human capabilities in most economically significant tasks—serves the interests of all humanity. While we intend to develop safe and advantageous AGI directly, we consider our mission successful if our efforts support others in achieving this goal. You can utilize our API for a variety of language-related tasks, including semantic search, summarization, sentiment analysis, content creation, translation, and beyond, all with just a few examples or by clearly stating your task in English. A straightforward integration provides you with access to our continuously advancing AI technology, allowing you to explore the API’s capabilities through these illustrative completions and discover numerous potential applications.

Aircall stands out as the preferred cloud phone solution for contemporary brands with teams of three or more users. By effortlessly connecting with leading CRM and Helpdesk platforms, we empower sales and support teams to communicate effectively and efficiently. Administrators can quickly add phone numbers from a wide array of over 100 countries, adjust team sizes based on seasonal demands, and obtain valuable insights through real-time analytics. Available on both desktop and mobile applications, Aircall has earned the trust of more than 3,000 companies around the globe. Experience the benefits for yourself by initiating a risk-free trial today and discover how Aircall can transform your communication strategy!

Craft a seamless and efficient customer journey that spans multiple channels without any hassle. Discover our AI-driven, automation-first solutions designed for everyday use. Annually, we introduce numerous new features, solutions, and integrations to ensure our platform remains at the forefront of customer experience technology and emerging trends. Our focus on automation enhances vital customer service processes through the power of Talkdesk AI. But don’t just take our word for it; explore testimonials in various formats showing how our clients successfully satisfy their own customers. Transform your customer service operations with CX Cloud, a comprehensive suite of enterprise-grade, integrated applications designed for customer self-service, omnichannel interaction, workforce engagement, employee collaboration, and analytics – all within a single cloud-native environment. Impress your agents with a user-friendly interface and enhance your contact center's flexibility by effortlessly adjusting every component of CX Cloud, from IVR routing protocols to the agent interface. With these tools, you can ensure a consistently exceptional experience for both your team and your customers.

Five9 has been focused 100% on cloud contact centre software for over a decade. Five9 is the leader in execution in the Gartner Contact Center as the Service Magic Quadrant Leaders Quadrant. This has made it the preferred solution for enterprise contact centers who need a reliable, secure, and scalable solution.

NICE CXone Mpower is an AI-powered customer service automation platform that integrates workflows, agents, and knowledge into a cohesive, scalable system. It allows businesses to create and manage seamless end-to-end workflows, enhancing collaboration between customer support teams and back-office operations. The platform leverages AI-driven virtual agents and copilots to boost efficiency by utilizing historical interaction data for smarter automation and improved agent performance. By consolidating data, AI models, and knowledge into a unified framework, CXone Mpower delivers secure, intelligent, and personalized customer interactions that drive operational excellence.

Mistral AI stands out as an innovative startup in the realm of artificial intelligence, focusing on open-source generative solutions. The company provides a diverse array of customizable, enterprise-level AI offerings that can be implemented on various platforms, such as on-premises, cloud, edge, and devices. Among its key products are "Le Chat," a multilingual AI assistant aimed at boosting productivity in both personal and professional settings, and "La Plateforme," a platform for developers that facilitates the creation and deployment of AI-driven applications. With a strong commitment to transparency and cutting-edge innovation, Mistral AI has established itself as a prominent independent AI laboratory, actively contributing to the advancement of open-source AI and influencing policy discussions. Their dedication to fostering an open AI ecosystem underscores their role as a thought leader in the industry.

Claude represents a sophisticated artificial intelligence language model capable of understanding and producing text that resembles human communication. Anthropic is an organization dedicated to AI safety and research, aiming to develop AI systems that are not only dependable and understandable but also controllable. While contemporary large-scale AI systems offer considerable advantages, they also present challenges such as unpredictability and lack of transparency; thus, our mission is to address these concerns. Currently, our primary emphasis lies in advancing research to tackle these issues effectively; however, we anticipate numerous opportunities in the future where our efforts could yield both commercial value and societal benefits. As we continue our journey, we remain committed to enhancing the safety and usability of AI technologies.

Kustomer is a central customer service platform that allows your brand to provide exceptional customer experiences in today's customer-first world. All customer information is available on a single timeline. You can accept requests from anywhere and reply in one thread. A configurable interface to automate repetitive tasks. Kustomer is a company that makes customer service easy, personalized, and efficient. A holistic view of the customer allows you to speed up customer conversations and eliminate unnecessary questions. Agents can easily integrate customer activity and purchase history from all of your systems on the Kustomer timeline. This allows them to have data-driven, actionable conversations, without having to switch screens. Your customers and agents will have the ability to switch between channels during a conversation, allowing them to truly experience omnichannel communication. Agents will always have context to move conversations forward, regardless of whether they are communicating via email, chat, voice, or Facebook Messenger.

Mistral 7B is a language model with 7.3 billion parameters that demonstrates superior performance compared to larger models such as Llama 2 13B on a variety of benchmarks. It utilizes innovative techniques like Grouped-Query Attention (GQA) for improved inference speed and Sliding Window Attention (SWA) to manage lengthy sequences efficiently. Released under the Apache 2.0 license, Mistral 7B is readily available for deployment on different platforms, including both local setups and prominent cloud services. Furthermore, a specialized variant known as Mistral 7B Instruct has shown remarkable capabilities in following instructions, outperforming competitors like Llama 2 13B Chat in specific tasks. This versatility makes Mistral 7B an attractive option for developers and researchers alike.

In honor of Cleopatra, whose magnificent fate concluded amidst the tragic incident involving a snake, we are excited to introduce Codestral Mamba, a Mamba2 language model specifically designed for code generation and released under an Apache 2.0 license. Codestral Mamba represents a significant advancement in our ongoing initiative to explore and develop innovative architectures. It is freely accessible for use, modification, and distribution, and we aspire for it to unlock new avenues in architectural research. The Mamba models are distinguished by their linear time inference capabilities and their theoretical potential to handle sequences of infinite length. This feature enables users to interact with the model effectively, providing rapid responses regardless of input size. Such efficiency is particularly advantageous for enhancing code productivity; therefore, we have equipped this model with sophisticated coding and reasoning skills, allowing it to perform competitively with state-of-the-art transformer-based models. As we continue to innovate, we believe Codestral Mamba will inspire further advancements in the coding community.

Introducing Mistral NeMo, our latest and most advanced small model yet, featuring a cutting-edge 12 billion parameters and an expansive context length of 128,000 tokens, all released under the Apache 2.0 license. Developed in partnership with NVIDIA, Mistral NeMo excels in reasoning, world knowledge, and coding proficiency within its category. Its architecture adheres to industry standards, making it user-friendly and a seamless alternative for systems currently utilizing Mistral 7B. To facilitate widespread adoption among researchers and businesses, we have made available both pre-trained base and instruction-tuned checkpoints under the same Apache license. Notably, Mistral NeMo incorporates quantization awareness, allowing for FP8 inference without compromising performance. The model is also tailored for diverse global applications, adept in function calling and boasting a substantial context window. When compared to Mistral 7B, Mistral NeMo significantly outperforms in understanding and executing detailed instructions, showcasing enhanced reasoning skills and the ability to manage complex multi-turn conversations. Moreover, its design positions it as a strong contender for multi-lingual tasks, ensuring versatility across various use cases.

The Mixtral 8x22B represents our newest open model, establishing a new benchmark for both performance and efficiency in the AI sector. This sparse Mixture-of-Experts (SMoE) model activates only 39B parameters from a total of 141B, ensuring exceptional cost efficiency relative to its scale. Additionally, it demonstrates fluency in multiple languages, including English, French, Italian, German, and Spanish, while also possessing robust skills in mathematics and coding. With its native function calling capability, combined with the constrained output mode utilized on la Plateforme, it facilitates the development of applications and the modernization of technology stacks on a large scale. The model's context window can handle up to 64K tokens, enabling accurate information retrieval from extensive documents. We prioritize creating models that maximize cost efficiency for their sizes, thereby offering superior performance-to-cost ratios compared to others in the community. The Mixtral 8x22B serves as a seamless extension of our open model lineage, and its sparse activation patterns contribute to its speed, making it quicker than any comparable dense 70B model on the market. Furthermore, its innovative design positions it as a leading choice for developers seeking high-performance solutions.

In honor of Archimedes, whose 2311th anniversary we celebrate this year, we are excited to introduce our inaugural Mathstral model, a specialized 7B architecture tailored for mathematical reasoning and scientific exploration. This model features a 32k context window and is released under the Apache 2.0 license. Our intention behind contributing Mathstral to the scientific community is to enhance the pursuit of solving advanced mathematical challenges that necessitate intricate, multi-step logical reasoning. The launch of Mathstral is part of our wider initiative to support academic endeavors, developed in conjunction with Project Numina. Much like Isaac Newton during his era, Mathstral builds upon the foundation laid by Mistral 7B, focusing on STEM disciplines. It demonstrates top-tier reasoning capabilities within its category, achieving remarkable results on various industry-standard benchmarks. Notably, it scores 56.6% on the MATH benchmark and 63.47% on the MMLU benchmark, showcasing the performance differences by subject between Mathstral 7B and its predecessor, Mistral 7B, further emphasizing the advancements made in mathematical modeling. This initiative aims to foster innovation and collaboration within the mathematical community.

Mistral AI has launched two cutting-edge models designed for on-device computing and edge applications, referred to as "les Ministraux": Ministral 3B and Ministral 8B. These innovative models redefine the standards of knowledge, commonsense reasoning, function-calling, and efficiency within the sub-10B category. They are versatile enough to be utilized or customized for a wide range of applications, including managing complex workflows and developing specialized task-focused workers. Capable of handling up to 128k context length (with the current version supporting 32k on vLLM), Ministral 8B also incorporates a unique interleaved sliding-window attention mechanism to enhance both speed and memory efficiency during inference. Designed for low-latency and compute-efficient solutions, these models excel in scenarios such as offline translation, smart assistants that don't rely on internet connectivity, local data analysis, and autonomous robotics. Moreover, when paired with larger language models like Mistral Large, les Ministraux can effectively function as streamlined intermediaries, facilitating function-calling within intricate multi-step workflows, thereby expanding their applicability across various domains. This combination not only enhances performance but also broadens the scope of what can be achieved with AI in edge computing.

Mistral AI has unveiled two cutting-edge models specifically designed for on-device computing and edge use cases, collectively referred to as "les Ministraux": Ministral 3B and Ministral 8B. These innovative models stand out due to their capabilities in knowledge retention, commonsense reasoning, function-calling, and overall efficiency, all while remaining within the sub-10B parameter range. They boast support for a context length of up to 128k, making them suitable for a diverse range of applications such as on-device translation, offline smart assistants, local analytics, and autonomous robotics. Notably, Ministral 8B incorporates an interleaved sliding-window attention mechanism, which enhances both the speed and memory efficiency of inference processes. Both models are adept at serving as intermediaries in complex multi-step workflows, skillfully managing functions like input parsing, task routing, and API interactions based on user intent, all while minimizing latency and operational costs. Benchmark results reveal that les Ministraux consistently exceed the performance of similar models across a variety of tasks, solidifying their position in the market. As of October 16, 2024, these models are now available for developers and businesses, with Ministral 8B being offered at a competitive rate of $0.1 for every million tokens utilized. This pricing structure enhances accessibility for users looking to integrate advanced AI capabilities into their solutions.

On September 17, 2024, Mistral AI revealed a series of significant updates designed to improve both the accessibility and efficiency of their AI products. Among these updates was the introduction of a complimentary tier on "La Plateforme," their serverless platform that allows for the tuning and deployment of Mistral models as API endpoints, which gives developers a chance to innovate and prototype at zero cost. In addition, Mistral AI announced price reductions across their complete model range, highlighted by a remarkable 50% decrease for Mistral Nemo and an 80% cut for Mistral Small and Codestral, thereby making advanced AI solutions more affordable for a wider audience. The company also launched Mistral Small v24.09, a model with 22 billion parameters that strikes a favorable balance between performance and efficiency, making it ideal for various applications such as translation, summarization, and sentiment analysis. Moreover, they released Pixtral 12B, a vision-capable model equipped with image understanding features, for free on "Le Chat," allowing users to analyze and caption images while maintaining strong text-based performance. This suite of updates reflects Mistral AI's commitment to democratizing access to powerful AI technologies for developers everywhere.

Gorgias is the best Shopify customer support solution. It reduces your first response time by 30% and automates as much as 30% of your support tasks. Our powerful integration allows you to edit/refund Shopify orders from Gorgias. It also allows customers to auto-respond with templates response (macros), including Shopify variables. You can also manage all customer interactions (Facebook comments, social media comments, email, etc.) from one place. All your customer interaction (Facebook messages, social media comments, chat, etc.) can be managed from one location

Mobile users don't want to leave their app when they need help. We offer quick and easy in-app support that's designed for mobile apps and is always on. Modern app users prefer messaging to phone support and email. We created an in-app chat interface that is easy to use and always available. Our bots can automatically resolve common issues and provide support details to agents, so users don't have to do it again. App-first support for apps-first companies. We created the best mobile, app-first customer support solution in the world. Join us in eliminating bad customer service from the world.

Hugging Face is an AI community platform that provides state-of-the-art machine learning models, datasets, and APIs to help developers build intelligent applications. The platform’s extensive repository includes models for text generation, image recognition, and other advanced machine learning tasks. Hugging Face’s open-source ecosystem, with tools like Transformers and Tokenizers, empowers both individuals and enterprises to build, train, and deploy machine learning solutions at scale. It offers integration with major frameworks like TensorFlow and PyTorch for streamlined model development.

The Mixtral 8x7B model is an advanced sparse mixture of experts (SMoE) system that boasts open weights and is released under the Apache 2.0 license. This model demonstrates superior performance compared to Llama 2 70B across various benchmarks while achieving inference speeds that are six times faster. Recognized as the leading open-weight model with a flexible licensing framework, Mixtral also excels in terms of cost-efficiency and performance. Notably, it competes with and often surpasses GPT-3.5 in numerous established benchmarks, highlighting its significance in the field. Its combination of accessibility, speed, and effectiveness makes it a compelling choice for developers seeking high-performing AI solutions.

We are excited to unveil Codestral, our inaugural code generation model. This open-weight generative AI system is specifically crafted for tasks related to code generation, enabling developers to seamlessly write and engage with code via a unified instruction and completion API endpoint. As it becomes proficient in both programming languages and English, Codestral is poised to facilitate the creation of sophisticated AI applications tailored for software developers. With a training foundation that encompasses a wide array of over 80 programming languages—ranging from widely-used options like Python, Java, C, C++, JavaScript, and Bash to more niche languages such as Swift and Fortran—Codestral ensures a versatile support system for developers tackling various coding challenges and projects. Its extensive language capabilities empower developers to confidently navigate different coding environments, making Codestral an invaluable asset in the programming landscape.

Meta AI serves as a sophisticated assistant, adept at intricate reasoning, adhering to directions, visualizing concepts, and addressing subtle challenges. Built upon Meta's cutting-edge model, it is tailored to respond to a wide array of inquiries, assist in writing tasks, offer detailed guidance, and generate images for sharing with others. This versatile tool is accessible across Meta's suite of applications, smart eyewear, and online platforms, ensuring users have support at their fingertips. With its diverse functionalities, Meta AI aims to enhance creativity and streamline problem-solving for its users.

Mistral Large stands as the premier language model from Mistral AI, engineered for sophisticated text generation and intricate multilingual reasoning tasks such as text comprehension, transformation, and programming code development. This model encompasses support for languages like English, French, Spanish, German, and Italian, which allows it to grasp grammar intricacies and cultural nuances effectively. With an impressive context window of 32,000 tokens, Mistral Large can retain and reference information from lengthy documents with accuracy. Its abilities in precise instruction adherence and native function-calling enhance the development of applications and the modernization of tech stacks. Available on Mistral's platform, Azure AI Studio, and Azure Machine Learning, it also offers the option for self-deployment, catering to sensitive use cases. Benchmarks reveal that Mistral Large performs exceptionally well, securing its position as the second-best model globally that is accessible via an API, just behind GPT-4, illustrating its competitive edge in the AI landscape. Such capabilities make it an invaluable tool for developers seeking to leverage advanced AI technology.

Gladly is the only AI-powered customer service software built around people, not tickets. Unlike traditional ticket-based systems, Gladly uses the customer as the core record. We bring together everything you know about your customers and every interaction you’ve shared — across channels, both agent-led and AI-driven — into one continuous, lifelong conversation, resulting in more personal experiences and empowered support teams.

Amazon Connect is a user-friendly omnichannel cloud contact center that enables organizations to deliver exceptional customer service while reducing expenses. Over a decade ago, the retail division of Amazon sought a contact center solution that would offer our customers personalized, engaging, and natural interactions, but we could not find one that fulfilled our requirements, so we decided to create our own. This innovative platform is now accessible to all businesses, and currently, thousands of companies with agent counts ranging from ten to tens of thousands utilize Amazon Connect to assist millions of customers each day. Built from its inception to be omnichannel, Amazon Connect ensures a cohesive experience across voice and chat for both customers and agents alike. It offers a unified set of tools for skills-based routing, robust real-time and historical analytics, and easy-to-navigate management features—all under a pay-as-you-go pricing model. This approach not only streamlines contact center operations but also enhances agent efficiency while significantly cutting costs. With its comprehensive features, Amazon Connect is revolutionizing the way businesses interact with their customers.

Pixtral Large is an expansive multimodal model featuring 124 billion parameters, crafted by Mistral AI and enhancing their previous Mistral Large 2 framework. This model combines a 123-billion-parameter multimodal decoder with a 1-billion-parameter vision encoder, allowing it to excel in the interpretation of various content types, including documents, charts, and natural images, all while retaining superior text comprehension abilities. With the capability to manage a context window of 128,000 tokens, Pixtral Large can efficiently analyze at least 30 high-resolution images at once. It has achieved remarkable results on benchmarks like MathVista, DocVQA, and VQAv2, outpacing competitors such as GPT-4o and Gemini-1.5 Pro. Available for research and educational purposes under the Mistral Research License, it also has a Mistral Commercial License for business applications. This versatility makes Pixtral Large a valuable tool for both academic research and commercial innovations.

RingCentral's RingCX is an advanced contact center solution that leverages artificial intelligence to optimize customer support and improve communication. By unifying voice, video, and more than 20 digital channels on a single platform, it allows agents to connect with customers using their preferred modes of communication. The integration of RingSense AI enhances the experience by providing immediate insights, automating various tasks, and supporting agents throughout the customer journey, thereby boosting agent efficiency and overall customer satisfaction. With its intuitive interface and easy setup, businesses can quickly adopt RingCX, often within just a few days. The service is competitively priced, starting at $65 per user each month, which encompasses unlimited calling and access to essential contact center functionalities. Additionally, this solution is designed to scale with business growth, making it a flexible choice for companies of all sizes.

Braze serves as a dynamic customer engagement platform that enhances messaging experiences via various channels like push notifications, email, and apps. Designed for the mobile-first landscape of today and the anticipated future of ambient computing, Braze distinguishes itself through its capability for real-time and continuous data streaming, effectively replacing outdated database systems that fall short in meeting the demands of today’s always-connected consumers. By fostering collaboration among data, technology, and teams, the Braze platform elevates marketing to a more genuine level, makes brands feel more relatable, and enhances customer satisfaction with each interaction. With a workforce of hundreds and venture backing, Braze operates offices in major cities including New York City, San Francisco, London, and Singapore. The company has garnered significant recognition, being ranked #85 on Forbes Cloud 100, #225 on Inc.'s 500 Fastest Growing Private Companies, #21 on the Deloitte Technology Fast 500 List, and has been acknowledged by The New York Times as part of the next generation of 'unicorn' startups, showcasing its rapid growth and innovation in the industry. This impressive recognition underscores Braze's commitment to redefining customer engagement in the digital age.

ContactEngine seamlessly unites dialogues throughout the entirety of customer journeys with a singular voice, providing remarkable customer experiences and tangible business advantages for organizations globally. This visualization, based on actual data, illustrates how customers transition from a client's systems, through ContactEngine, and back again. As the pioneering third generation of customer engagement technology, ContactEngine facilitates authentic conversations powered by AI. This marks the dawn of a new age in proactive customer service. Our ambition for proactive dialogues places ContactEngine at the forefront of innovation in the industry. Our ongoing research and development efforts are designed to ensure that ContactEngine remains a leader for many years to come. By integrating with your essential systems, ContactEngine evaluates your data to pinpoint opportunities where initiating a proactive conversation could be beneficial. These triggers for conversation are crucial, prompting ContactEngine to either start a new dialogue or alter the course of an existing one, thereby enhancing the overall customer interaction experience. This capability not only improves customer satisfaction but also drives business growth through more effective communication strategies.

Le Chat serves as an engaging platform for users to connect with the diverse models offered by Mistral AI, providing both an educational and entertaining means to delve into the capabilities of their technology. It can operate using either the Mistral Large or Mistral Small models, as well as a prototype called Mistral Next, which prioritizes succinctness and clarity. Our team is dedicated to enhancing our models to maximize their utility while minimizing bias, though there is still much work to be done. Additionally, Le Chat incorporates a flexible moderation system that discreetly alerts users when the conversation veers into potentially sensitive or controversial topics, ensuring a responsible interaction experience. This balance between functionality and sensitivity is crucial for fostering a constructive dialogue.

Software transforms a vehicle into a smart machine, and the NVIDIA DRIVE™ Software stack serves as an open platform that enables developers to effectively create and implement a wide range of advanced autonomous vehicle applications, such as perception, localization and mapping, planning and control, driver monitoring, and natural language processing. At the core of this software ecosystem lies DRIVE OS, recognized as the first operating system designed for safe accelerated computing. This system incorporates NvMedia for processing sensor inputs, NVIDIA CUDA® libraries to facilitate efficient parallel computing, and NVIDIA TensorRT™ for real-time artificial intelligence inference, alongside numerous tools and modules that provide access to hardware capabilities. The NVIDIA DriveWorks® SDK builds on DRIVE OS, offering essential middleware functions that are critical for the development of autonomous vehicles. These functions include a sensor abstraction layer (SAL) and various sensor plugins, a data recorder, vehicle I/O support, and a framework for deep neural networks (DNN), all of which are vital for enhancing the performance and reliability of autonomous systems. With these powerful resources, developers are better equipped to innovate and push the boundaries of what's possible in automated transportation.