Dynamics Telephony Description

Dynamics Telephony unifies your telephone system with Dynamics 365

- Auto-lookup of customer in Dynamics 365 before you answer call
- Telephone controls embedded in Dynamics 365 (answer, transfer, etc.)
- Dial contacts directly from Dynamics 365 with a single click
- Full interaction history logged in Dynamics 365
- Telephone statistics unified with CRM data in Dynamics 365
- Incoming calls blended with Omnichannel
- Call outcome buttons automatically schedules follow-up activity
- All statistics available in Dynamics 365 dashboards and reports

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In 60 seconds, activate your international phone number. You can choose from over 120+ countries or 1,000 cities. Forward your calls to any number worldwide. You can route your calls according to the hours and days of your business with robust scheduling options. You can route your calls to your main office during business hours or to voicemail during nonbusiness hours. You can instantly view detailed information about calls to your TollFreeForwarding number. To make informed decisions about outbound sales, and follow-up, learn about your customers' call patterns. Record all or part of your calls to keep track of them. Call detail records are a place where recordings can be stored. They can be downloaded or played at any time.
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A Complete Call Center Package CallShaper’s cloud-based software solution for call centers keeps things simple. With CallShaper, inbound and outbound call center directors have a simple, dynamic, and flexible platform for efficient call management. CallShaper is designed to reduce costs and increase ROI in Call Centers. CallShaper works with businesses to increase contacts, track agents' performance, manage leads and sales processes, and maximize contacts. Managers can use the drag-and-drop interactive Voice Response (IVR) editor to transfer calls to third parties and other recipients based upon agents' availability, type, and time. CallShaper lets call centers analyze databases to determine landline or wireless leads, Do Not Call list numbers, and call abandonment rates whilst helping customers to maintain compliance with Telephone Consumer Protection Act (TCPA) regulations. Supervisors can import leads by uploading files in bulk and agents can utilize call scripts to communicate and resolve clients' queries. Using predictive and preview dialers, marketing agents can automate call handling processes and review lead information before client interactions.
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Transform your customer service experience with advanced AI-driven contact center software. Call Center Studio's cloud-based solution equips businesses with a comprehensive suite of tools designed to streamline both inbound and outbound contact center functions. For inbound communications, users can benefit from features like automatic call distribution, interactive voice response, and effective call routing, which ensures that every call reaches the right representative or team promptly. On the outbound side, the software supports various dialing methods, including predictive, preview, and progressive dialing, allowing agents to connect with customers seamlessly and efficiently. Moreover, Call Center Studio provides real-time monitoring and analytics, enabling managers to oversee performance metrics all in one convenient interface. If you're feeling burdened by the high costs and complexities associated with traditional systems, our cloud-based solution is the ideal fit for your needs! Experience our intuitive platform today! 💰 Flexible pay-as-you-go pricing ✔️ No hardware or software installation required, and no ongoing maintenance 👨‍💻 User-friendly interface designed for ease of use 🔗 Effortless integration with existing systems
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Our proprietary technology has been providing telecom services since more than 20 years. We are experts in Hosted IP-PBX and SIP Trunks, Call Center Software, Wholesale, Data Services, etc. Our exceptional service, rates, and products meet the FCC standards for STIR/SHAKEN network compliance. The XCast Unified Communications is Scalable and International with unlimited, free, planet-wide, extension-to-extension, all with a web-based Administrator Control Panel (ACP) to help you manage all your features. Promotional plans: Hosted PBX Basic - $9.95/month Sip Trunking Basic - $4.95/month
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Pricing

Pricing Starts At:
$15.00/month/user
Free Trial:
Yes

Integrations

API:
Yes, Dynamics Telephony has an API
View Integrations

Reviews - 2 Verified Reviews

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
Dynamics Telephony
Year Founded:
2014
Headquarters:
Ireland
Website:
www.dynamicstelephony.co.uk
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Media

Dynamics Telephony Screenshot 1
Dynamics Telephony Screenshot 1 Dynamics Telephony Screenshot 2
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Product Details

Platforms
Web-Based
Windows
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Customer Support
Business Hours
Live Rep (24/7)
Online Support

Dynamics Telephony Features and Options

Integration Software

Dashboard
ETL - Extract / Transform / Load
Metadata Management
Multiple Data Sources
Web Services

Telephony Software

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration

Dynamics Telephony Lists

Dynamics Telephony User Reviews

Write a Review
  • Name: Polly C.
    Job Title: Consultant
    Length of product use: 2+ Years
    Used How Often?: Daily
    Role: Deployment
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Solid reliable Agent Desktop for Dynamics CRM and Avaya AACC

    Date: Nov 11 2021

    Summary: We put this into a 200 agent contact center in Athens for a blue-chip retailer in association with local Avaya Distributor and local Microsoft Platinum Partner. Dynamics Telephony was the solid glue that brought the whole system together. Their experience and expertise made the project a success. Thanks guys!

    Positive: Support is responsive and immediately knowledgeable solving problems quickly. Product is easy to deploy and is very flexible with advanced options and APIs for meeting any customer requirement.

    Negative: Price could be lower. Could be easier to configure some of the features.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Sales
    Length of product use: 6-12 Months
    Used How Often?: Daily
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Best Dynamics 365 telephony integration

    Date: Nov 10 2021

    Summary: Dynamics Telephony stood out during our evaluation period and if we change our telephony system in the future, Dynamics Telephony will still be compatible with whatever we choose.

    Positive: Easy to set-up, Feature rich with functionality that improves performance and allows all activity (including telephony) to be done in Dynamics 365.
    No server required.

    Negative: The color scheme could be better and the icons could be bigger.

    Read More...
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