DonorPerfect Fundraising Growth Platform Reviews

Summary: Best thing our organization did. We are able to run reports quicker, and clean up the software as well. Also create donation pages.

Positive: Easily converted our old antiquated system into theirs. The transition was seamless and the staff were beyond helpful. The software allows us to analyze and track all of our constituents and create donation pages.

Negative: Upcharge to have access to phone assistance. Its a long tedious process for training however training is an all year thing, for new employees who do know Donor perfect, they would be able to use the free trainings to understand it.

Summary: DonorPerfect is great. If you want the best program, seriously consider DP. My only complaint is that I cannot recommend Donor Perfect to the nonprofits who are just launching their giving programs. As soon as a nonprofit can afford DonorPerfect, I recommend them switching.

Positive: Excellent customer service & trouble-shooting to solve your unique problems
Ease of use- If you only know "#" as a pound sign, you'll be able to navigate this software

Reliable Reporting

Negative: Cost- It's high, but it's the best. I wish I could start every baby nonprofit I work with on DonorPerfect so they can learn the best practices of fundraising reporting.

Summary: Great overall experience! We have been happy for this software for nearly 5 years!

Positive: DonorPerfect has made our normal weekly, monthly, and yearly accounting task so much more simple. From recording donations to end of year receipting.... DonorPerfect has helped us every step of the way!

Negative: Donors are unable to update their own contact/giving information. It has to be manually changed by the administrator.

Summary: I would recommend DonorPerfect Online to any small nonprofit who wants to get up and running quickly with a donor database that's easy to use and customize without the need for advanced technical skills.

Positive: DonorPerfect Online is extremely easy to use out of the box and to apply extensive customizations without a lot of database or programming knowledge. Very user friendly and easy to implement. Their commitment to their customers and customer service is excellent and their annual user conference is a great opportunity for professional development and networking.

Negative: Some of the more advanced features like enhanced dashboards and reporting tools come with additional costs. If your database exceeds 5,000 constituent/donor records, they charge a premium for each additional 2,000 records. If you represent a large or medium sized nonprofit organization, or if you're a power user who needs advanced reporting capabilities, DonorPerfect Online may not be the right solution for you.

Summary: I highly recommend Donor Perfect, both for the beginner and more advanced users.

Positive: We have used Donor Perfect for many years and love the software. It is easy to learn and use, and manages the info we need for our day-to-day donor operations. There is a good amount of customization features to fit your needs. The support is fantastic, as well as the online learning tools and DP community outreach.

Negative: Our only issue is that we needed a more robust form builder for online giving and registrations, so we had to look elsewhere. However, we had some fairly high expectations so it was understandable. Other than that, we love Donor Perfect!

Summary: I would give this site a solid 8.5 out of 10. We absolutely love Donor Perfect!

Positive: We have previously worked with two other donor management systems and neither were as user friendly as Donor Perfect. We love how easy it is to navigate through the site. We feel like we get an incredible value for what we pay.

Negative: Just like any new site, it can be a little overwhelming when you first start out. There are so many features that we don't even use, so that can be a little much. I am still trying to find out info about some areas I do not understand.

Summary: On a day to day basis, Donor Perfect is very user friendly and doesn't take long to be able to enter basic information.

Positive: I like the ease of entering information and the training site that is helpful with minor problems. I have received help many times by calling DP's phone number and am pleased to talk to a person instead of going through multiple numbers as in many companies.

Negative: I still have some difficulty pulling reports. Also I noticed when I pull the report for monthly giving it seems to pull all names that have ever been monthly givers even though they may not be current.

Summary: Very happy with DP. Plan to take additional training so we can utilize more of it.

Positive: DP is a very good product which has a lot of features for nonprofits. The Customer Service has been excellent when calling in with issues or for training.

Negative: There are a lot of features with DP so it can be a little overwhelming to learn and remember all of the parts.

Summary: Donor Perfect is the software you need when fundraising.

Positive: Getting used to the system was easy. They have great tutorials and webinars. Their support people are fantastic and very pleasant.

It is a system that has all the data points you would want with integrations for your website and for keeping in contact with people through Constant Contact. And it all updates to the donor's records.

We have worked with the system to include memberships and another level of engagement with people, especially people who have a special connection with our organization, such as our officiants. We can keep or add data points that are important to us and they are easy extracted using the reports module.

Negative: The only con is the integration with PaySafe (where and how you accept debit and credit payments) and reconciling with the bank. I hope they are working on a resolution for this because it is the one thing I have heard from others when attending conferences.

Summary: I like using this product and it has made record keeping easy.

Positive: The ease of Donor Perfect is what I like most. Everything you need to keep track of donations and contact donors is at your fingertips. Also, you have the option of getting just the information you need when requesting reports.

Negative: I have had the occasion of finding more than one entry for the same donor. It is easily corrected, but I wish a red flag had gone up before the double entry was made.

Summary: I've recommended Donor Perfect to many of my peers over the years. I know it is a product that is user friendly, for any size organization, and outstanding support. It's a winner. And it helps me win every day!

Positive: I've been a user of Donor Perfect for several years...and it has never let me down. We keep track of all of our donors--every phone call, every interaction, and every GIFT that they give. All of our partner relations team love using it while they are on the road, as well, connecting with our partners. Donor Perfect has, and will, continue to meet our needs going forward!

Negative: Donor Perfect is "perfect" for all the needs of our organization.

Summary: Our experience with Donor Perfect has been great. I compared a number of options before choosing DP and had worked with Raiser's Edge for years and really like how the system works in general and how we have been able to customize to make it work for us

Positive: The Donor Perfect fields easy to customize so we are able to capture the information we need. The support line is fabulous! They have walked me through changes and additions many times.

Negative: I wish the system worked with Mailchimp. We have had to add Constant Contact in order to track our email communication.

Summary: Overall, I highly recommend DonorPerfect to anyone looking for a versatile, well-supported donor database.

Positive: DonorPerfect Online is an intuitive to learn how to navigate. I appreciate the degree to which we can customize fields, screens, and reports and being able to access real-time data on the health of our donor base, using key metrics. I used to have to rely on our direct mail vendor to do that kind of detailed analysis, and now I can access that info anytime to share with our board. I also really like the SmartActions, which have allowed me to automate a lot of tasks I used to have to remember to perform regularly (changing mail flags, creating contacts, etc.). Customer support has been superior.

Negative: It is pricier than our old system, but the cost is well worth it considering what we are able to do.

Summary: I wholeheartedly recommend DonorPerfect. It's built by people who understand what it's like to operate a database in a real nonprofit environment. It's reliable--our experience has been as stable as our internet connection. The product continually keeps getting better in small ways. We've also been impressed with the honesty and professionalism of their business practices--not naming names, but our previous database provider was a very big name with very dodgy billing practices. With DonorPerfect, your quotes will be accurate. It's a great tool, supported by an outstanding staff.

Positive: DonorPerfect is built to manage data in the real world. It's very well thought-out--intuitive, logical, and reliable. It's incredibly easy to accommodate your organization's special requirements through adding and renaming fields, reorganizing your display, creating custom reports, flagging records. The documentation materials--both "official" and the online community--are genuinely helpful. Support is fast, responsive, and professional. The training is excellent--we did the webinar format, and it was an ideal experience.

Negative: Honestly, there's not much to dislike here. I've worked with donor databases for 20+ years, and this is hands-down the best product I've worked with.

Summary: Working with the DP Staff is easy and efficient. Getting all our donors moved from our old software to DP was easy and painless.

Positive: I absolutely love the customer service. You immediately speak to a live person which is unheard of these days! The Staff is friendly and courteous and very helpful.

Negative: There are not too many things I don't like about this Donor data base