ClickUp Reviews

Summary: The use of the platform has been great but the customer service element from our account manager has been seriously lacking.

Positive: The platform is really user-friendly and the support function is usually really responsive and helpful. Like how things are always being improved.

Negative: Our account manager has frequently changed and finding out who we need to go to for a billing query has been quite difficult.

Summary: I wanted to like this, but I honestly just hated it. It's cumbersome doing anything in this, when other similar apps out there are very straight-forward and it tries to hold the users hands to such a degree that it feels annoying doing anything. I gave this a try to see if it might be a better option for my needs, but I certainly won't be switching to this over what I'm already using.

Positive: It has a nice looking interface, I'll give it that. You can view tasks by calendar, list, or board. There's an option to set goals, which is nice. As with any software like this, you can assign tasks to specific people and set deadlines for them. There's also an option to keep certain things private and you do get to pick a color theme.

Negative: Please, stop holding the user's hand! Setting up anything in the app takes forever. I don't need everything to be a tutorial. It's a task managing app. I know how to use it! I don't mind some tutorial aspects when using an app, but this one really overdoes it. Likewise, setting up anything in general is very time consuming because each part of the process is a separate aspect instead of all on the screen at once. It's feels more like I'm taking a survey than setting up anything. I also cannot get the templates to work at all.