Alternatives to CivicTrack

Don't waste time messing around with tools that don't have the potential to increase volunteer programs. VolunteerMatters makes it easy to manage all your volunteer programs from one place. You can easily create unlimited volunteer recruitment pages to promote your volunteer initiatives. Volunteers can click to sign up for specific roles. No web design experience necessary. You can easily create recruitment pages by filling out an online form. You can define the roles, how many are needed, whether or not group volunteers are allowed, and other details. Your volunteers can promote your volunteer project in just one click. VolunteerMatters creates the post for you with your project image, name, description, and link to direct traffic towards your new recruitment page. Onboarding and vetting checklists are not enough. There is too much potential for things to slip through the cracks. VolunteerMatters provides a central location for nonprofits to implement, enforce, audit, and audit their onboarding and vetting policies.

Aurigo Engage is an AI-powered cloud solution for individuals & public agencies to streamline community engagement anytime, anywhere. Aurigo Engage helps reach more constituents using social media and takes advantage of AI-based analysis to spot trends early, cutting processing time. It gives everyone in the community an equitable opportunity to participate in the process. • Centralizes data for easy analysis and reporting • Helps gather feedback easily and cut process time by up to 50% • Enables feedback collection at any phase of the project's life cycle • Reaches even the most remote locations effortlessly • Improves efficiency with paperless processes • Increases the public's trust in the process • Mitigates project risk and ensures full compliance • Helps in hearing beyond the loudest voices and reduces bias • Meets all local, state, and federal compliance requirements

ClearForms is workflow management software for local governments. With ClearForms you can help more constituents in less time, and provide more responsive and accessible services. Build digital forms for permitting, licensing, service requests, and internal workflows that are customized for your local needs. Our cloud-based software tools are user-friendly and help increase compliance and reduce time wasted on paper forms and email. ClearForms was previously known as CityGrows,

NolaPro is an ERP-level accounting, order tracking, inventory, and payroll system developed in Linux that can compete with much more expensive options. It can be customized and scaled to fit any business size, unlike any other accounting program. Cloud version is available for those who prefer a more hands-off approach. However, it can be downloaded locally on Windows and Linux platforms for those who prefer greater control and security. Fulfillment & Service Order Management, AP and AR, CRM, General Ledger. Payroll, Timeclock, B2B Portal (for secure client invoicing payments) and integration to many 3rd-party apps. Or request your own! NolaPro supports multi-currency and offers tons of options & additional features. It also comes fully loaded with more than 150 standard reports. CNet, Entrepreneur Magazine, TechRepublic and The Linux Journal all agree that NolaPro offers flexibility, features, and pricing that provide unmatched value and efficiency in managing your business.

eSCRIBE is a leading provider of cloud-based meeting management solutions that enables its customers to focus on higher-value projects that better serve their stakeholders. Owned by OnBoard, a board management solutions company based in Indianapolis, Indiana, eSCRIBE is the go-to-choice for public sector councils, committees and boards across North America. eSCRIBE supports the entire meeting lifecycle with comprehensive tools and workflows to improve efficiency, transparency and engagement. For organizations that run hybrid or remote meetings, eSCRIBE seamlessly integrates both virtual and physical meeting environments into a single, unified experience.

The Accela Civic Platform provides the foundation for our Civic Applications and other solutions that help governments improve citizen services, and meet the needs of growing communities. The Accela Civic platform includes all shared technologies and functionality in a SaaS environment to meet varying needs of government agencies from large states to small department. It provides everything citizens need to open and manage a business, apply to permits, and schedule inspections. The platform gives agencies the flexibility and scalability they need to allow innovation over time without the need for new technology. Automate complex to simple processes that involve multiple departments and many process components. Our workflow engine assigns tasks to users, routes approvals and steps, as well as manages SLAs.

Government Made Simple - For citizens, staff, and elected officials. GOGov is used daily by millions of citizens in more than 200+ local governments. It includes solutions for Citizen Requests and Citizen Notifications as well as Online Permitting. Visit GOGovApps.com for more information.

Our intuitive CivicLive Content Management system is the foundation of each CivicLive website. Our CMS for government has been designed from the ground-up to meet the needs of government agencies. CivicLive websites help you deliver the best digital government services. Our government website CMS is built with robust content modules and accessibility features. This ensures an optimal user experience. Our CMS allows for two-way communication between your government and its constituents. CivicLive's training services are designed to teach your staff how to manage each citizen's unique web experience. By using our government website CMS you can empower your employees to confidently foster engagement with citizens through.

Granicus has been chosen by more than 5,500 government agencies around the world to modernize their websites, online services, CMS, digital communication strategies, public meetings experience, records management, and website. Granicus Civic Engagement Platform connects people with government through a single experience that integrates web, online services, digital communications and more. This allows residents to be served equally and inclusively. Our platform uses cloud-based technology to connect people and government. It offers low-code solutions, unified digital experiences, increased reach to your community, collaboration, and rich resident feedback. Our solutions are purpose-built for government and provide the infrastructure, scale and security necessary to empower public servants across all levels of government.

Simplicity simplifies city life by providing easy access to city services, events and updates. Our platform is the perfect one-stop shop for residents who need to pay their bills, learn about garbage day, find city resources, or stay informed on city news. Simplicity Analytics helps you understand the way residents consume your content. Observe open rate, notification Click-Through Rate, Subscribers, and more. Collect, categorize, and assign suggestions for improvement to the right people. Suggestions will be sent to your private mailbox and are not visible by others. Simple polls and questionnaires allow you to collect opinions from your residents. Get quick insights into current issues and topics that resonate with your community.

Share, Track and Report on the ShareNet platform! ShareNet apps can be combined to create powerful solutions for customer support, IT help desk, asset management, maintenance management, municipal management, knowledge management, and more. Each ShareNet app allows you to track any information you need. You can attach photos and documents to your records. You can quickly learn how to use ShareNet Platform Apps with video tutorials and user guides. Consistent User Interfaces make it easy to switch between apps. Our powerful municipal software can increase visibility, provide 24/7 citizen support, and keep the public informed. A portal page gives citizens instant access to news, events, and other information. They can also submit and review online requests.

To design services that meet the needs and interests of your customers, harness the power of the customer voice. To drive positive change, you must understand the customer experience across all channels. Streamline customer interactions, including complaints and FOI requests. We can help you create a strategy that will transform customer and community engagement. We assist public service organizations in creating opportunities for meaningful, positive citizen engagements that result in real change in people's life. We work with a variety of organizations, including local authorities, housing associations and national transport agencies, county cop forces, government agencies and public body, education providers and the NHS. GovMetric is much more than a technology platform. We have over seventy five years of combined customer and citizen engagement experience. We are not content to be just another supplier.

Residents want to interact with government on their terms in an always-on, digital world. OneView is a comprehensive service request management system that simplifies requests for services and provides a central hub for all resident interactions. OneView is a centralized solution that focuses on residents for tracking and reporting service requests. Each request is routed to the appropriate local government stakeholders for fulfillment, and automated updates keep residents informed. The government is adapting and finding ways to digitize information and share it while providing services on the devices that people use most. Residents can request information online, report issues through a mobile app, email or phone, and receive notifications about upcoming event. Manage resident relationships and keep users informed about service requests, events, and programs.

Holding governments accountable for strong governance practices including fair and free election. Supporting communities affected in conflict, by natural disasters, and by humanitarian challenges. Protecting human rights in times of violence and discrimination. Ushahidi is a crowdsourcing and mapping platform that helps communities transform information into action. It's intuitive and easy to use. By enabling the rapid collection, management and analysis of crowdsourced information, Ushahidi empowers everyone--individuals, community groups, governments, activists, and organizations--to create meaningful change. We provide technology and expert knowledge to organizations and communities that align with our mission. As voices are amplified and social impact is increased, organizational effectiveness increases.

FiscalNote's Curate is a civic intelligence company. It empowers organizations to monitor risk, and identify opportunities in local government discussions at large scale. Curate's database allows government relations professionals to track projects, policies and hot topics in thousands upon thousands of U.S. municipalities. We also provide weekly reports that can be customized by users. You get the information that matters. Curate scans agendas, meeting minutes, planning documents, and other information from thousands of local government agencies. With custom reports, you stay informed about the issues that matter to you. Curate is a platform that helps businesses and teams of any size to win. Changes that could affect your stakeholders should not be taken lightly. Find the changing trends and regulations that will help you win big for your business. Stay up-to-date with what's happening in your local government.

Smart cities who want to improve their management and connect with their neighbors will find this a great tool. The platform allows citizens to use a mobile app to answer questions about possible infections. Based on their responses, the doctor can validate or confirm them. A ticket typology can be set up so that citizens can notify the authorities via the mobile app that they may have been infected. You can allow infected citizens to use the mobile app to report any "x" time they are away from their homes to the municipality. Geolocated tickets will be used to verify the validity of the notification.

Transform the way you collaborate and engage with your community. ArcGIS Hub, an easy-to configure community engagement platform, organizes people, tools, and data through information-driven initiatives. ArcGIS Hub's initiative-based approach allows organizations of all sizes and types, including government agencies and nonprofit groups, to maximize engagement, communication and collaboration. ArcGIS Hub allows organizations to leverage their existing data, technology, and collaborate with internal and external stakeholders in order to track progress, improve results, and create vibrant community. Data is essential to decision-making. It is important to have reliable information, whether you are looking for a new neighborhood to move into, curious about city projects or starting a business. ArcGIS Hub allows organizations to share authoritative data with the community so they can make better decisions.

Organizing voting events by physical ballot box or mail requires a large investment of both time and money. Kuorum’s technology allows for more agile voting, without sacrificing security. Our online voting technology produces immediate and auditable results, whether it's remote voting, in-person voting or hybrid voting. No matter the age or digital skills of the voters. More than 500 000 voters have tested the usability of our solutions, using either tokens (in elections) and QR codes (in assemblies). We are ISO 27001 certified in information security, and 9001 certified in quality management. This accelerates the screening process with IT and purchasing departments. Even data protection officers like us. It has a project manager who will be with you from the beginning to the publication of the results and the audit that follows. We work with your event agency to ensure that everything runs smoothly.

Revize's websites include web applications for citizen engagement that allow residents to become more involved in their local government and community. Revize provides an interactive online form app that allows residents to submit any type of application, such as permits, dog licenses and starting or stopping their water service. The forms are sent to the departments concerned, with status updates and full tracking available. The app allows residents submit any request and track the progress. The staff can also create any number of forms with this app. This app allows you to upload agendas, packets for meetings, minutes of meetings, proposals for review and more into one area of your site for easy access. The previous agendas and meeting information is archived for each meeting to allow quick access at any moment.

IEG4’s OneVu solution allows you to provide your customers with a single digital view of your council. OneVu is designed to answer customer questions, not just provide data. It has reduced phone calls by up to half in some councils. OneVu allows your customers to self serve and receive personalized answers to questions that are asked frequently. Customers can also submit and track progress for >300 different pan council services. OneVu eliminates the need for telephone calls to check progress or chase failures. OneVu comes with a library of 250+ forms to get you started quickly. With eDesigner, you can add more. OneVu has an open process, a next-generation workflow engine that allows for multi-stage processes to be tracked online by citizens within their OneVu accounts.

Revize websites include Citizen Engagement Web Applications, which allow residents to become more involved in their local government and take part in the decision-making process. This is a different approach to government design. We are a group made up of people from diverse backgrounds who work together to create something that doesn't exist. Revize was the first company to offer responsive web design for government websites. Communication is at the heart of everything we do. So that there are no unpleasant surprises, the initial meetings establish client expectations and needs. Together, we establish the navigational architecture and prioritize which items should be accessible from your home page. We need to learn as much about your community as possible to create a website that reflects your city. We spend time researching your city's demographics and shopping districts, as well as downtown, parks, and other places of interest.

OpenCities empowers all local governments to deliver efficient digital interactions. OpenCities helps governments to serve better, from the launch of their website into the future, with innovative, engaging and easy-to use website tools. By simplifying government content and connecting residents with the content they require, OpenCities can provide an unmatched experience for users. Connect people with information and services, without them having to understand the complex language or structure of government. A government-specific search engine simplifies government jargon and helps users find the information they are looking for. A low-code/no code platform with flexible design and content templates, tools and templates will empower organization-wide content. OpenCities' simple subscription model based on population and minimal website setup time empowers local government of all sizes to deliver efficient digital customer experiences.

Easy opt-in increases your reach and simplifies sending notifications about special events to visitors, traffic updates to residents or critical alerts to employees as they commute to the office. When seconds count, notify visitors, employees, and residents via multiple communication channels, including voice, SMS and email. Create a comprehensive database of residents without relying on the landline. Use event-based keywords for information on sporting events, concerts, festivals, and conventions. Add a widget on your website or opt-in pages and let people submit their contact information. Download the Everbridge app to receive push notifications. Community Engagement is optimized to be used on tablets and mobile devices, and allows seamless posting of multimedia with just one click. With a single click, you can publish and distribute enterprise and social media notifications.

You'll always use a tool if you have only one hammer. EngagementHQ gives you a complete toolbox. You can mix and match the right online tools to meet your community engagement goals with our complete suite of listening and information, analysis, reporting, reporting, and relationship management features. Your community can discuss and debate relevant issues in a safe and interactive environment. These virtual post-it notes are a way for your communities to share their inspirations. With a simple "pin drop", you can gather feedback and photos on a map. Your community can better understand, empathize and relate to your project and others. Your community can upload comments in a simple, well-organized, and moderated area. You can ask questions in a controlled space that allows you to respond publicly or privately.

Website and citizen engagement tools that will help you build a better neighborhood. You must communicate in a way that citizens want to engage your community and make them a trusted source of information. CivicEngage®, has everything you need to effectively inform and empower your citizens. All at a price that suits your budget. You can eliminate the hassle of disconnected systems or inaccurate information and instead streamline your processes in one place. It's easy to stay connected with a mobile responsive website that offers a variety of tools for reaching your citizens. Each department can manage their own updates, making content easy to reach your citizens and staff. We understand the challenges you face in keeping citizens engaged. Look beyond the attractive CivicEngage websites. Our all-inclusive CMS software provides extensive functionality for all areas government, including agendas, calendars and bids, news, facilities, etc.

Information about your budget can be shared with residents to educate them on key financial topics. Get informed input to help make tough decisions to balance your budget. Let residents feel the same constraints as you. You should be proud of the services that you offer residents with limited resources. Give them a receipt. This app will ask a few questions and estimate taxes paid. It then shows where tax dollars have gone. Prioritize is an engagement tool that allows stakeholder preferences to be gathered on budgeted projects. Prioritize is more than a survey. It uses a dual approach that allows users make selections and rank them.

Viva Civic provides complete online licensing and permitting capabilities for your customers - starting with the initial application submission, through review and ending with permit issuance. Viva Civic allows for online payments and mobile inspections. You can go completely paperless, eliminate face-to-face interactions and allow employees to work from home. Viva Civic is the best software for permitting, licensing, inspection, and land management. Complete online permitting empowers your customers. Your customers have 24/7 online access to permit, plan review, approval, inspection, service requests, and the ability for payments. Use informative dashboards, automated emails, and historical timelines to keep your teams updated on activities and assignments. Viva makes it easy to share information.

CityView is a comprehensive software package for community development and municipal management. CityView facilitates a paperless process, which reduces the time it takes to issue permits and cases, eliminates redundant work and increases productivity. CityView provides a complete suite of software to assist with development, code enforcement and licensing, as well as other regulatory services. Online processing and payments from citizens or contractors, combined with comprehensive permitting, inspections and reviews, approvals, and review and approvals reduces time, cost, and errors. This will help you engage your constituents. Automate and streamline your permit approval and issuance process. Reduce paper waste and save time for your contractors.

TEKConnectGov is a custom software for municipal government that helps your city to perform tasks efficiently and serve your citizens more effectively. TEKConnectGov offers a variety of modular options that allow you to choose only what you require. Citizens can pay, track and apply for permits online. Property-specific notifications and complaints can be managed, tracked, and issued. Citizens are the greatest asset of your city. This tool allows them to be a part your team. Asset management can reduce downtime and repair expenses for city assets. You can enter, approve or reject time anywhere. Our online reservation portal allows you to make the most of city facilities. You can manage nuisance calls, track them and issue them by person or property. Our team of experienced professionals has the knowledge and experience to help you improve efficiency, reduce paperwork, and empower your municipality. Our public-facing web portal is seamlessly integrated into your city's existing website. The user-centered design of the application makes it easy to use.

Local government monitoring software that is Al-enabled allows you to keep track of all the cities, counties and school districts in Canada and the USA. Learn about the latest threats and opportunities in local government. It's hard to keep up with local governments in North America. Missing a new risk or opportunity can be costly and time consuming for your organization. Ontopical allows you to easily track 20,000+ local government agencies across North America each day. Search, set up alerts, and gain unique insights within minutes. Spend less time researching and more time taking actions. Ontopical can help you with your business expansion plans or monitoring legislation that could impact your bottom-line. It is very difficult to stay on top of policy changes. Discover citizen complaints, ordinances and regulatory changes, before they threaten your business operations.

Municity is the only Code Enforcement and ePermitting software from ICC. Tailored for community development needs, this cloud-based solution provides flexible tools for managing applications, permits, and inspections both online and in the field, streamlining your unique procedural requirements. With Municity, you can better track building, planning, and zoning activities, while giving citizens easy access to your processes. This innovative solution automates tasks, eliminates paper files, and offers mobile capabilities for inspections, ensuring efficiency and adaptability in a rapidly changing technology landscape. Municity's scalable design grows with your community, offering ongoing upgrades and expert support to meet evolving demands. All the information you need is accessible from within Municity. It is always accurate and in one place. Instantly. Digitally. Conveniently.

Our mission is to make your life easier, whether you are a busy municipal manager or financial professional, revenue collector leader, HR leader, clerk, or IT director. We offer the software, services and support you need in order to serve your community better than any time before. Financial management in municipalities requires the ability to integrate financial data from different functional areas, automate routine tasks, and gain meaningful insights. Edmunds Tax Billing Solutions can transform your tax process. All-inclusive module allows you to manage, bill, and report on all aspects of your tax needs. Edmunds Utility Billing Software will keep your local government's utilities running smoothly. This module is available for residential and commercial properties. It allows you to bill, manage, and report on utilities. Our module is available in both metered and standard billing options. It includes a variety tools that integrate to simplify the process for you and those you serve.

A "Whole City App" connects citizens to all the services, resources, and information the city has to provide. A "whole city app" will allow you to access all the city's services, including 311 issue reporting, event calendars and business directory, paying your bills, finding parks and facilities, and more. The screen space on our mobile devices is the most valuable real estate in today's world. Every day, those few inches of space are being fought over. It is foolish to expect citizens to download multiple apps in order to access services within a city. The "Whole City App", which is a mobile tool that brings city hall to your citizens' fingertips, can be a powerful tool. Your city is now in the hands of citizens. Engage on a deeper level. App users can report issues, request services, or provide feedback on important decisions.

Elsinore Valley Municipal Water District uses Infor CloudSuite Financials for its key financial processes. EVMWD was unable to make the right decisions under its old on-premises general leadger system. EVMWD uses Infor public sector software, CloudSuite Financials' intuitive user interface and streamlined workflows to increase its dollar and resource efficiency. Elsinore Valley Municipal Water District was able to streamline key processes such as grant management and project cost accounting with Infor CloudSuite Financials. This is critical for an entity that receives six-figure grants. Mobile capabilities were also possible by moving to the cloud.

Modern cloud software can meet the specialized needs of local governments finance. Finance teams are ditching outdated technology, from a flexible chart of accounts to utility billing. Save hours each week by using a solution that puts data at your fingertips. Remove the guesswork from your day. With just a few mouse clicks, you can see who did what and which resources they used. You can also find out how much everything cost. OpenGov adjusts your inventory as your team enters material on tasks and work order. It will also notify you when items are running low. Staff can access mission-critical applications from anywhere. OpenGov Cloud software allows both centralized and dispersed workforces to collaborate virtually, in a remote setting.

Municode's cloud-based Policies & Procedures Software, (PPS) will bring your policy manual into 21st century technology. PPS allows staff to make changes to the policy and procedures directly from the cloud-based software. This allows you to save money on paper and reduce your carbon footprint. You can propose changes and they will be tracked and redlined. This allows you to generate automatic resolutions or policies. Once these changes have been made, an ordinance can be added to the packets of council members. Staff can digitally apply roll-call votes once an ordinance has been passed. Email approval is used to sign and seal signatures. PPS can be used not only for your policies but also for codebooks, meeting minutes and reports. No matter how many publications you publish, all of them are available to your community in one easy-to-use and searchable online platform.

NPDESPro is a cloud-based stormwater management/inspection software designed for MS4s to manage NPDES permit requirements. All six (6) minimum control measures can be managed within one platform — Post-Construction, Construction, Illicit Discharges, Outfall Monitoring, Good Housekeeping in Municipal Operations, Public Education & Outreach, Public Involvement & Participation, and more. In addition to the six MCMs, NPDESPro also offers MS4 Metrics and Pollution Prevention Assistance modules. Features like built-in mapping, comprehensive reporting, communication, and configurable inspection processes simplify NPDES compliance, permit management, and end of year reporting to oversight agencies.

ClearGov's mission is to create a community of modern, transparent, and data-driven governments. ClearGov offers a complete suite of cloud-based, turnkey solutions that help local municipalities improve transparency, budgeting efficiency, and engage residents. ClearGov's award winning platform is currently being used by hundreds in 26 states.

CitySuite was developed to offer a new type of software to the local government markets. Our CitySuite Software allows you to manage your Sales Tax, Utility Billings, Financial, Payroll and Community Development processes. We also provide technologies that allow customers to self-service via our Citizen Access Portal. CitySuite is a web-based Enterprise Resource Planning software that has been organically developed with cutting-edge technology. Our software components can be integrated with existing systems and work seamlessly within the municipal customers' enterprises because of our flexible and open approach. Many local governments and utilities hire us to replace their entire legacy Enterprise Resource Planning systems (ERP), while others use our services to add modules to their existing systems.

Claims and Litigation Management Software for Captive or Risk Retention Group property or casualty claims. Direct Claim Solution provides a complete system that manages vendor, claims, and policy management for Self-Insured programs, Captive programs, or Risk Pool programs. This tool provides industry-specific tools for analyzing and investigating law. Modules for litigation management, subrogation, loss recovery and document management are included. The Merge feature allows for easy email or letter creation. The robust report screen allows management to query multiple conditions of claims by date ranges, state of loss and exposure type. External service providers can access the system and populate the fields as required to speed up reporting and collaborative analysis. See our website at www.directclaimsolution.com

CivicEye is a cloud-based software solution for law enforcement and prosecutors that is modern and easy to use. It helps to boost efficiency, enhance workflows, and improve community outcomes. A public safety records management system that is simple to use, fast, compliant, and compliant. The judicial document system was designed for law enforcement, defense attorneys, and prosecutors. The prosecution case management system streamlines everything, from discovery to appeals. CivicRMS was field-tested and designed by law enforcement professionals. You can become more productive quickly with the help of simple workflows. Interactive dashboards provide both the data and the insights you need to make informed decisions.

Most government agencies today rely on minimal resident feedback. It is difficult to connect the dots from online and offline sources. Traditional feedback tools such as phone surveys and town hall meetings are not sufficient. These tools have a limited scope, low engagement rates, and don't produce real-time data. With real-time access and resident input, you can plan, strategize and budget across all departments of city hall. Zencity allows you to hear directly from your residents. Zencity uses AI and expert analysts to help you understand and address the priorities and needs of all your community members regarding any civic-related topic. There is an untapped source of resident feedback data online that is waiting to be used. Zencity automatically collects, analyzes, and identifies these data. This data is pulled from hundreds of feedback and external channels.

Intranet Quorum is the most powerful communications and process management tool for the public sector. Serving 65% of the United States Congress and 50% of U.S. Governors, as well as dozens of federal, state, and local government agencies throughout the country. Leidos Digital Solutions, Inc. has been serving the public for over 30 years. We have built and maintained a strong partnership with elected officials across the country through our commitment to innovation, continuous investment in emerging technologies, superior customer service, and ongoing investment in new technologies. Leidos DSI proudly serves public sector customers from Hawaii to Maine, with over 100 federal, state, and local government agencies and organisations as our clients. We deliver the innovation that you need with the experience you can trust.

Verint®, Case Management Professional™, is a cloud service that enables use cases for Citizen Engagement and CCaaS. Citizen Engagement Verint®, Case Management Professional™, automates customer/citizen interaction across assisted and self-service channels. This allows engagement across hundreds of city/local government services while maximising the opportunity for self service. The solution allows users to achieve a greater channel shift in the top 10 services based on volume and a higher percentage for service requests that are completed on time. CCaaS Verint®, Case Management Professional™, enhances the capabilities of CCaaS Desktops with intelligent scripting. Agents can log requests, resolve account queries and more from a single integrated desktop. The requests that are logged can be managed according to the SLAs. This application helps customers increase their First Contact Resolution (FCR).

Government Cloud Plus is designed for the security needs of U.S. federal and state government customers, U.S. contractors, and federally-funded research and development centres. (FFRDCs), so that organizations can focus on the most important thing -- their mission. Easy-to-use applications improve customer satisfaction and employee productivity for federal, state and local agencies, government contractor, aerospace and defense organizations. Security monitoring and remediation program aligned to FedRAMP and DoD standards - including third-party assessments (3PAO), which evaluate security controls. You can contact our U.S.-based support team directly for fast answers to your questions.

coUrbanize is an online community engagement tool that's specifically designed for real estate planners and developers. It connects with neighbors. Targeted outreach tools such as physical signs and interactive text messaging allow you to connect with silent supporters. Traffic visualizations make complicated topics more interactive and understandable. Automated, synthesized reporting that fits into the project record.

MyGov offers a wide range of solutions that can be used by small and large agencies, regardless of whether they are in Community Development, Building Services, Public Works, Code Enforcement, Business Administration, or Community Development. MyGov Portfolio is designed from the user's point of view and allows seamless integration between MyGov modules with other software products such as Finance, GIS and Codification, Meetings, and Website solutions. MyGov wants every agency to have the tools they need to build, enforce and manage their community. We offer more than software. We offer services that include consulting, system configuration, training and support, as well as programming and integration. We customize software and services to meet the needs of agencies, creating the ultimate solution.

Discover the community insights that will help you make informed decisions. CitizenLab's community engagement platform makes engaging with residents easy, allows governments to manage their input, and allows them to make informed decisions all from one place. CitizenLab's mission aims to strengthen democracy by making public decision-making more inclusive and responsive. We have made our platform safe for you and your community. The platform is built on transparent, two-way conversations. This leads to increased participation and greater community trust. Your CitizenLab engagement specialist will help you design impactful projects, from start to finish. It is easy to use for admins and residents alike. Text analytics highlight trends, keywords, and sentiments from open-ended community input.

Citymatica is a fully-featured, cost-effective, and easy-to-use platform that provides citizens with the most important personalized city services. It also helps municipalities make cities more manageable, measurable and responsive. Many smart city projects focus on infrastructure, but are not addressed by citizens or their specific needs. Citymatica facilitates communication between citizens and city officials, allowing them to be involved in shaping city life. Many smart city projects and solutions require substantial budget expenditures from the beginning. Citymatica is distributed under a software-as-a-service model enabling municipalities to split and significantly reduce payments. Many smart city projects require the expensive and extensive modernization of data storage systems and legacy systems.

Brightly SmartGov™, simplifies permitting and licensing with a public portal that brings together permit application, public notices and maps. It also allows for online payments and other information in one place. Our browser-based solution allows your organization to manage planning, permitting and licensing, inspections, code enforcement, and more in one system. Automated, mobile-enabled technology makes it easier for citizens and businesses to access the system. SmartGov, our cloud-based, mobile-friendly software, can help you increase revenue and manage licensing, code enforcement, and other matters. You can capitalize on new development opportunities, help grow, and provide a seamless experience for citizens, contractors, and businesses. A web-based portal promotes transparency and self-service, and ensures code enforcement and compliance.