CivicPlus 311 CRM System Description
CivicPlus 311 CRM System excels where other solutions fail. All the tools you need to complete and track your work are in one package. CivicPlus 311 System gives your staff the tools they need to be successful. CivicPlus 311 System data can be used to plan for the future and make your budget more efficient. Eliminate duplicate requests, and know where and how to look for issues before you go onsite. Brandable mobile application, Facebook app & call taker. Service requests can be routed and assigned based on category & location. Automatically detect duplicate requests and remove them before they are submitted. Answer requests faster by using category-specific questions. Request types can increase visibility and protect privacy. Status updates and follow-up questions can be used to communicate with the public.
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CivicPlus Social Media Archiving
The most reliable archiving software in the world for managing records compliance and risks for public entities. CivicPlus Social Media Archiving is a software that connects directly with your social networks in order to capture, preserve and archive all content posted and engaged in by your organization in context and near-real time. All of this information is stored in a secure, easy-to-use archive that allows you to manage your online communications, as well as help your organization comply with public records laws and regulations. Social media archiving ensures that your organization's communications will be saved, so you can easily respond and comply with public records laws. All content, including deleted or edited posts and comments, can be captured and preserved. Replay recordings in their original context, and ensure their authenticity using digital signatures.
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Pricing
Pricing Information:
Pricing is designed to accommodate varying individual needs and specific requirements. To obtain accurate information please contact CivicPlus directly.
Integrations
Company Details
Company:
CivicPlus
Year Founded:
2001
Headquarters:
United States
Website:
www.civicplus.com/citizen-request-management/
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Product Details
Platforms
Web-Based
iPhone App
iPad App
Android App
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Training Videos
Customer Support
Business Hours
Live Rep (24/7)
Online Support
CivicPlus 311 CRM System Features and Options
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