Best Knowledge Management Software for Microsoft Entra ID

Hundreds of companies and millions of employees use Axero’s intranet software to communicate, collaborate, manage tasks and events, organize content, and develop their company culture.

Suppportbench is a business-to-business (B2B) customer support platform and unlike everyone else, is scalable and affordable with features you expect to pay 5x for. Supportbench is not your typical ticketing system with suite of disjointed products but was created to be one seamless solution handling all business-critical functions with a support team that other companies on this list envy 😉 We make business to business relationships simple and easy to manage so you can effortlessly grow yours. We are razor focused in helping teams that have to support other businesses (B2B) in helping to manage all of the complexities that arise when supporting these high volume environments. Supportbench provides enterprise-level tools that allow mid-sized businesses to help retain more customers, automate more, while saving costs. Features include customizable surveys including NPS and CSAT, seamless integrations to CRMs like Salesforce, real time analytics, built in scheduling tools, knowledge base, support ticketing system, agent and team scorecards, customer success health scoring, adaptive response times and much more. Our reviews SAY IT ALL ..🎤.

Vivantio has been recognized as one of the best customer service management software platforms on the market. We provide a SaaS service management product that serves multiple customer service areas including customer support ticketing, help desk, service desk, IT service management, asset management, and enterprise service management, all backed by proven industry frameworks, such as ITIL. Vivantio provides flexible licensing options to meet the business requirements of the world's fastest growing organizations.

GreenOrbit has been in the intranet software industry for more than 20 years and has worked with many IT departments on successful intranet projects of all sizes. - Our out-of-the-box intranet software is quickly deployed. - Once deployed (either in the cloud or on-premise), GreenOrbit is easy to manage and requires minimal input from the IT department, which in most cases can be outsourced to other departments for day-to-day management. - GreenOrbit is easy to use - in fact, it is used by over one hundred customers and more than 380,000 users. - It provides a centralized location for communication and document management, forms and workflows, and many other features. - Most importantly, GreenOrbit is secure.

Microsoft SharePoint empowers organizations to securely create, manage, and share content across teams with built-in AI intelligence and collaboration tools. It serves as a central hub for communication, document management, and process automation—enhanced by Copilot for rapid site creation and SharePoint agents that answer questions, summarize data, and provide actionable insights. Users can easily design modern intranet sites using templates, flexible layouts, and drag-and-drop elements tailored to their brand identity. With advanced management controls, IT administrators maintain strict data governance, identity management, and compliance across departments. Integrated with Teams, OneDrive, Outlook, and Power BI, SharePoint ensures a connected workflow where content and people align effortlessly. Its AI-driven knowledge discovery transforms passive files into searchable, intelligent resources that drive decision-making. The platform also supports immersive media, dynamic dashboards, and multilingual content to enhance internal communication. Whether for small businesses or global enterprises, SharePoint is the foundation for a unified, secure, and AI-ready digital workplace.

ThoughtFarmer, a leader in intranet software, brings people, teams, ideas, and more together. ThoughtFarmer is used by many organizations worldwide. It facilitates communication, knowledge management, and collaboration across geographic distances. ThoughtFarmer excels in engaging remote employees. ThoughtFarmer integrates with critical business software like Slack, Microsoft, Google. This keeps remote workers connected and productive. It also provides up-to-the minute information, collaborative online spaces and a place where your company thrives.

Rethink your intranet with HUB and discover a smarter, greener way of working. HUB revolutionizes your organization by uniting resources, streamlining communication, and empowering your team to achieve more. Say goodbye to clunky directories, disorganized workflows, and overloaded inboxes—HUB is your secure, intuitive, all-in-one digital workplace designed for success. HUB simplifies processes, making project management, content sharing, and collaboration effortless. It ensures targeted communications reach the right people at the right time while delivering personalized employee experiences with custom content and branding tailored to different teams. Consolidate all your tools and resources into one seamless platform that’s easy to use, manage, and scale. Designed with SMEs in mind, HUB offers every feature you need in a single, affordable package with no hidden costs—just exceptional value. But HUB goes further, as the first eco-conscious intranet, powered by low-carbon servers and supporting reforestation projects, so you can work smarter while championing sustainability. HUB isn’t just an intranet; it’s a transformation. Whatever your goals, HUB is here to make a lasting difference.

BoldDesk allows organizations to respond quickly, efficiently and in a personal manner to the customer's questions and problems, increasing customer satisfaction. BoldDesk's automation features can help organizations streamline their ticketing processes, saving time and increasing productivity. BoldDesk team collaboration solutions enable team members to work together to address client concerns. This results in faster resolution times and better outcomes. BoldDesk's dashboards and insights provide real-time information that allows organizations to better understand their support operations, identify challenges and opportunities for improvement, and identify trends. BoldDesk's ticketing and task-management capabilities help organizations manage their support operations efficiently, resulting faster resolution times and lower costs.

As companies expand, they often accumulate and record team knowledge in a disorganized manner. This information frequently resides in various formats such as documents, spreadsheets, outdated wikis, email conversations, and chat rooms. AllAnswered offers a unified platform that allows your team to effortlessly locate all necessary information. The preservation of mentorship and institutional knowledge is vital for the enduring success of any organization. It's essential to document the expertise of your top team members to ensure that everyone has easy access to these valuable practices. Implementing a tailored Questions & Answers portal guarantees that team insights are preserved, preventing the need to constantly recreate solutions. Relying on an outdated repository could lead to critical errors if team members depend on inaccurate information. A knowledge base that lacks trustworthiness holds minimal value. With AllAnswered, your team gains access to a contemporary Wiki editor and integrated workflow, simplifying the process of keeping your knowledge base current and reliable. Moreover, regular updates and community contributions can further enhance the quality and relevance of the information available to your team.

Acadia meets your team at the frontline, providing on-the-job guidance where and when it’s needed. Acadia is the Connected Worker Platform designed for Employee Productivity. Our web-based platform makes it easy for you to standardize policies and procedures and put them in the hands of your frontline employees, no matter where they work. Incorporate videos, images, and other job aids to support precision execution. Ensure your team can execute critical tasks accurately, every time. Quantify individual and team performance with dynamic reporting. Acadia makes it easy to track compliance and see where you have gaps on the team. You can ditch the spreadsheet and see your entire team’s capabilities in an instant with our skills tracking matrix. Empower employees with all the tools they need to do their work – whether they’re on the factory floor, in the back office, or out in the field. Acadia clients use our digital work instructions to improve employee productivity, hit work efficiency goals, and create consistency in the workplace. See returns across a spectrum of operational outcomes when you build your employees’ capabilities.

Experience a centralized hub for all your educational and informational needs. Sana is an innovative learning platform powered by AI that equips teams with the ability to discover, disseminate, and leverage the knowledge necessary for fulfilling their objectives. Enhance the learning journey for everyone by merging live collaborative interactions with tailored self-paced courses, all available in a single location. Simplify the sharing of knowledge through the capabilities of Sana Assistant, which can create questions, explanations, images, and even entire courses autonomously. Encourage active participation and excitement through a variety of interactive elements such as quizzes, Q&A sessions, polls, sticky notes, reflection cards, recordings, and much more. Seamlessly integrate Sana with your team's favorite applications, ensuring that your organization's collective knowledge remains accessible and searchable in less than 100 milliseconds. From Github to Google Workspace, Notion, Slack, and Salesforce, whatever you need, Sana is ready to provide insights from it. All of this comes together to foster a vibrant learning culture within your organization.