Business Software for Zoom

ACF Technologies focuses on improving customer interactions by providing sophisticated solutions for managing appointments, events, and queues. Our primary offering, Q-Flow, enables businesses to effectively oversee and enhance customer journeys across various channels while also simplifying back-office operations. With a legacy of more than two decades in the industry, ACF follows a thorough four-step methodology, which includes deeply understanding business goals, crafting customized solutions, meticulously developing them with Agile-certified professionals, and evaluating outcomes through insightful data analysis. Our services are designed to meet the needs of a wide range of sectors, such as government, healthcare, financial services, retail, telecommunications, education, and DMVs, all with the goal of fostering meaningful connections between customers and organizations for outstanding human interactions. Additionally, ACF provides various features, including online appointment scheduling, virtual queuing, digital signage, and business process management, ensuring businesses remain competitive and responsive to their clients' needs. Through these innovative solutions, ACF is committed to transforming the way organizations engage with their customers.

Expo XT offers sophisticated UC Analytics that span multiple platforms and channels, enhancing communication efficiency. Whether it's addressing hunt groups, troubleshooting Auto Attendants and IVR, or analyzing user performance and agent metrics, Expo XT equips you with the critical insights necessary for making informed improvements to your voice calls, video meetings, and overall collaboration efforts. Built on Power BI, this tool seamlessly integrates with various systems including Webex Calling, Cisco UCM, UCCX, CUBE, Zoom, Teams, NICE CXone, among others. Moreover, it provides an economical pricing structure, starting at just 100 extensions, making it accessible for organizations of different sizes. With Expo XT, businesses can transform their communication strategies and drive better engagement outcomes.

Echo AI stands as the pioneering conversation intelligence platform that is inherently generative AI-based, converting every utterance from customers into actionable insights aimed at fostering growth. It meticulously examines each conversation across various channels with a depth akin to human understanding, equipping leaders with solutions to crucial strategic inquiries that promote both growth and customer retention. Developed entirely with generative AI technology, Echo AI is compatible with all leading third-party and hosted large language models, simultaneously integrating new models as they emerge to maintain access to cutting-edge advancements. Users can initiate conversation analysis right away without requiring any training, or they can take advantage of advanced prompt-level customization tailored to specific needs. The platform's architecture produces an impressive volume of data points from millions of conversations, achieving over 95% accuracy and is specifically designed for enterprise-scale operations. Additionally, Echo AI is adept at identifying nuanced intent and retention signals from customer interactions, thus enhancing its overall utility and effectiveness in business strategy. This ensures that organizations can capitalize on customer insights in real-time, paving the way for improved decision-making and customer engagement.

Unifonic is an innovative platform driven by artificial intelligence, designed to foster personalized engagement with customers across multiple channels. It supports a variety of communication methods, such as SMS, WhatsApp, Messenger, push notifications, and voice calls, enabling businesses to interact with their clients via their preferred communication avenues. With over 100 native integrations with popular tools like Salesforce, HubSpot, and Shopify, it streamlines workflow automation effectively. Additionally, Unifonic's Flow Studio features ready-made templates for common scenarios, including abandoned cart notifications, one-time passwords, and chatbot integration, making it easier to set up automated processes. This platform not only boosts marketing initiatives but also enhances IT and operational efficiency through low-code development capabilities, while providing round-the-clock AI-driven customer support. Unifonic serves a global market, boasting an impressive 95% coverage, having dispatched over 25 billion messages, and catering to a client base of more than 5,000 businesses, showcasing its extensive impact in the industry. Furthermore, its commitment to innovation ensures that businesses can adapt to the evolving demands of customer engagement.

O-mega stands out as the first-ever productivity platform tailored specifically for multi-agent teams, empowering organizations to create AI agents that can operate independently. These intelligent agents are engineered to perform actions safely and judiciously, understanding the appropriate tools and conditions necessary for task completion. They work seamlessly across various processes, departments, roles, and levels of authorization, all while maintaining an awareness of the organization's mission, guidelines, and industry regulations. O-mega provides universal connectivity for agents to engage with any platform, API, web browser, or legacy system, such as Slack, GitHub, Dropbox, Google, Microsoft, AWS, Shopify, Salesforce, Stripe, WordPress, LinkedIn, Twitter, YouTube, Discord, Apple, WhatsApp, and many others. This extensive connectivity facilitates the automation of a wide range of business processes through agentic process automation, enabling AI agents to manage tasks that include writing and publishing content, processing invoices, onboarding new team members, and creating weekly financial summaries. Ultimately, O-mega redefines efficiency by allowing organizations to leverage AI for streamlined operations and enhanced productivity.

Fleet serves as a comprehensive platform that streamlines the rental, oversight, and renewal processes of computer equipment and office furnishings for organizations. This all-inclusive solution encompasses equipment leasing, centralized oversight, IT support, and sustainable renewal choices. By using Fleet, businesses can protect their cash flow, minimize the time dedicated to managing equipment, and guarantee that their employees have access to cutting-edge technology. Furthermore, the platform prioritizes environmental sustainability by offering refurbished equipment and promoting the recycling or donation of outdated devices. With our Mobile Device Management (MDM) solution, you can efficiently deploy, monitor, and manage devices throughout your organization, ensuring adherence to global governance and robust security protocols. Our cybersecurity offerings are reinforced by certifications such as ISO 27001 and SOC 2, ensuring that your data remains protected. Enjoy access to the latest devices tailored to your unique needs, all without the burden of substantial upfront costs, allowing your business to thrive without compromising on quality or sustainability.

Akitra Andromeda represents a cutting-edge, AI-driven compliance automation solution aimed at simplifying the complex landscape of regulatory compliance for organizations, regardless of their size. It accommodates an extensive array of compliance standards such as SOC 2, ISO 27001, HIPAA, PCI DSS, SOC 1, GDPR, NIST 800-53, along with tailored frameworks, allowing businesses to maintain ongoing compliance with ease. With more than 240 integrations available for major cloud services and SaaS applications, it effortlessly fits into existing operational processes. The platform’s automation features significantly lower the expenses and time involved in traditional compliance management by automating the processes of monitoring and gathering necessary documentation. Additionally, Akitra offers an extensive library of templates for policies and controls, which aids organizations in developing a thorough compliance program. Its continuous monitoring functionality guarantees that assets are not only secure but also remain compliant at all times, providing peace of mind for businesses. Ultimately, Akitra Andromeda empowers companies to focus on their core operations while seamlessly managing their compliance obligations.

Pizo is an innovative hiring platform that leverages AI to streamline the first-round interview process, allowing organizations to focus exclusively on the most qualified candidates. By utilizing a unique matching algorithm, it evaluates all applications in relation to the job description and identifies the top contenders efficiently. The platform autonomously reaches out to candidates, coordinating interview schedules at convenient times without any human involvement. Pizo facilitates real-time video interviews, posing tailored follow-up questions derived from the job description, company culture, the candidate’s experience, and various other relevant criteria. Immediately following the interview, Pizo generates a comprehensive profile complete with detailed insights and key hiring indicators. For candidates who advance, Pizo manages the logistics for subsequent interviews, integrating itself into the ongoing hiring process as a valuable resource. This seamless approach not only enhances efficiency but also significantly improves the candidate experience throughout the journey.

Cuckoo serves as an AI interpreter tailored for international teams, enabling smooth multilingual interactions across sales, marketing, and support sectors. It quickly adjusts to dialogues of any size, subject matter, and language, significantly boosting communication effectiveness. The setup process for Cuckoo is user-friendly; individuals simply choose their desired languages, invite Cuckoo to participate in meetings on platforms such as Zoom, Google Meet, Slack, and Microsoft Teams, and provide context by sharing relevant keywords and documents. Utilizing sophisticated language models, Cuckoo grasps the overarching themes of discussions and acquires specific technical knowledge from user-provided resources. It offers immediate support for more than 20 languages and is available on both mobile and desktop devices, eliminating the need for complicated setups or prior rehearsals. Cuckoo has been effectively employed in a variety of settings, including team syncs, sales discussions, town hall meetings, and webinars, thereby demonstrating its versatility across a multitude of conversational scenarios. Its capacity to facilitate real-time communication makes it an invaluable tool for diverse teams working in a global environment.

Prisma Access Browser is an enterprise-grade browser crafted by Palo Alto Networks, aimed at safeguarding both managed and unmanaged devices by embedding security features within the browsing experience itself. Leveraging the Chromium framework, it merges the user-friendly design and essential functionalities of Google Chrome with robust security enhancements to defend against cyber threats like phishing, malware, eavesdropping, and unauthorized data transfers. This innovative browser extends Secure Access Service Edge (SASE) protection to all devices effortlessly, providing businesses with agility, security, and comprehensive control. Its main features include the establishment of a secure workspace across various devices, defense against sophisticated phishing schemes, recognition and prevention of advanced malware, facilitation of forensics and threat hunting, and mitigation of tampering risks. Furthermore, it improves visibility and control through last-mile data protection while preventing data transfers from corporate accounts to personal ones, thereby reinforcing organizational security protocols. In this way, Prisma Access Browser not only secures enterprise environments but also ensures that sensitive information remains within authorized channels.

Agentic Brain provides advanced AI sales agents that automate mundane tasks, enabling sales teams to dedicate more time to closing deals. These specialized agents are tailored with the latest data and top-tier sales strategies, guaranteeing prompt follow-ups while delivering a steady influx of qualified leads. Functioning around the clock without the need for manual intervention, Agentic Brain effortlessly integrates with a variety of communication platforms, lead generation tools, project management applications, and customer relationship management systems. The implementation process encompasses a thorough project assessment, AI customization, integration, testing, and complete deployment along with continuous support. By streamlining various tasks, Agentic Brain seeks to enhance talk time, boost inbound leads, and improve overall sales productivity, ultimately transforming how sales teams operate. This innovative approach not only maximizes efficiency but also empowers sales professionals to focus on building relationships and closing more deals.

Onum serves as a real-time data intelligence platform designed to equip security and IT teams with the ability to extract actionable insights from in-stream data, thereby enhancing both decision-making speed and operational effectiveness. By analyzing data at its origin, Onum allows for decision-making in mere milliseconds rather than taking minutes, which streamlines intricate workflows and cuts down on expenses. It includes robust data reduction functionalities that smartly filter and condense data at the source, guaranteeing that only essential information is sent to analytics platforms, thus lowering storage needs and related costs. Additionally, Onum features data enrichment capabilities that convert raw data into useful intelligence by providing context and correlations in real time. The platform also facilitates seamless data pipeline management through effective data routing, ensuring that the appropriate data is dispatched to the correct destinations almost instantly, and it accommodates a variety of data sources and destinations. This comprehensive approach not only enhances operational agility but also empowers teams to make informed decisions swiftly.

Dropbox Dash is an innovative content management and universal search platform powered by AI, aimed at enhancing productivity by integrating all your tools, content, and applications within a cohesive interface. By utilizing this platform, users can effortlessly discover, categorize, and share information across a multitude of platforms. With the ability to swiftly find files, emails, calendar events, and tasks from all linked applications using natural language queries, the process becomes significantly more efficient. Users receive succinct, AI-generated answers to their inquiries, allowing them to access the required information without the hassle of sifting through numerous documents. The platform also allows for the creation of intelligent collections of related content, simplifying the organization and sharing of resources among colleagues, clients, and vendors alike. Moreover, it features a centralized dashboard that highlights recent activities, upcoming meetings, and tailored shortcuts, thereby optimizing daily workflows. Additionally, users can oversee and manage permissions across various cloud applications from one unified interface, ensuring that sensitive data remains protected and accessible only to authorized personnel. This comprehensive approach not only enhances productivity but also fosters better collaboration and communication within teams.

Retellio is a cutting-edge B2B platform powered by AI that converts customer call recordings into succinct, insightful podcasts, allowing leaders to maintain a strong connection with their clientele in a streamlined manner. By examining extensive call data, Retellio highlights essential moments, such as requests for features, discussions about pricing, and mentions of competitors, transforming these insights into 30-minute podcasts that are distributed through private RSS feeds compatible with mainstream podcast applications. This innovative method enables executives to grasp vital customer feedback during their daily commutes or short breaks, thus avoiding the cumbersome task of sifting through countless hours of recordings. Furthermore, Retellio easily integrates with popular tools such as Salesforce, HubSpot, Gong, Zoom, and Dialpad, facilitating seamless data collection and workflow automation. Its suite of features encompasses voice of customer analysis, insights on employee performance, and workflow automation, all aimed at bolstering decision-making processes and enhancing operational efficiency. This multifaceted approach not only saves time but also empowers leaders to make informed decisions based on real customer interactions.

Google Beam is an innovative video communication platform that emphasizes AI technology, allowing individuals to connect, collaborate, and engage in a life-sized 3D environment. After extensive research and development, we have introduced a platform that transforms the way we interact with one another. Leveraging the advancements made by Project Starline, Google Beam utilizes cutting-edge 3D video technology to pave the way for a new era of AI-driven products aimed at fostering authentic human connections. The platform enhances remote conversations, making them feel incredibly natural, enabling users to perceive smiles, catch fleeting glances, and recognize subtle cues that enrich communication. With the power of Google's latest innovations in artificial intelligence, 3D imaging, and light field rendering, Beam replicates the depth and realism of face-to-face meetings in a virtual setting. Users will experience their colleagues as they genuinely are, resulting in heightened engagement during meetings, increased nonverbal interaction, and reduced meeting fatigue—all without the need for cumbersome headsets or intricate setups. Ultimately, Google Beam is revolutionizing remote communication, bridging the gap between physical and virtual interactions.

ULAP SBCaaS (Session Border Controller as a Service) is an innovative, policy-driven solution for voice and video that empowers businesses to safely implement IP-based real-time communication services, such as VoIP, Unified Communications (UC), and Customer Experience (CX) in a cloud environment. Serving as the initial protective barrier against various cyber threats, including service theft, spoofing, and distributed denial-of-service (DDoS) attacks, ULAP SBCaaS efficiently manages SIP traffic at the periphery of your network, linking your systems with external networks while performing essential functions like protocol translation, connection security, and traffic management to ensure smooth and secure communications. Additionally, it facilitates effortless integration with popular digital office tools such as Microsoft Teams and Zoom, thereby providing a unified communication experience across all devices. With robust security protocols in place, ULAP SBCaaS safeguards virtual communications from threats like eavesdropping and DoS attacks, ensuring that sensitive information remains protected. This comprehensive solution not only enhances communication security but also streamlines the operational efficiency of various business processes.

NovaCal is a user-friendly scheduling solution designed to streamline meeting bookings and calendar management for individuals and teams. With customizable event types, pricing options, and powerful calendar integrations—including Google, Outlook, and Apple—NovaCal eliminates double bookings and simplifies availability sharing. Teams can create unlimited profiles and offer clients the choice of preferred meeting participants, while features like group booking and custom booking forms enhance flexibility. Integrated video conferencing support automatically generates meeting links, making virtual appointments effortless and professional.

ScoutITAi is an innovative platform that utilizes artificial intelligence to optimize observability and enhance the reliability of IT operations, ensuring improved performance monitoring for networks, applications, and cloud environments. Central to its functionality is the unique Reliability Path Index (RPI), which employs a scoring system comprised of 13 distinct buckets to measure IT reliability based on real-world industry insights, thereby granting dynamic visibility into the health of services. By harnessing advanced analytics alongside AI-driven insights, ScoutITAi provides users with real-time monitoring capabilities, predictive trend forecasting, and customized recommendations aimed at mitigating potential service disruptions. Among its offerings is the ScoutITAi Reliability Advisor, which leverages sophisticated analysis techniques to bolster IT service reliability, as well as a detailed dashboard that presents key application statistics and performance metrics. Users benefit from the ability to oversee network performance across various locations, enhance the efficiency of web applications, and achieve comprehensive visibility into their networks through proactive monitoring practices. This robust platform ultimately empowers organizations to maintain high service availability and respond swiftly to emerging issues, ensuring a seamless operational experience.

unSurvey is an advanced conversational AI platform designed to streamline and automate interactions from start to finish. Its scalability ensures that it can handle countless conversations while providing human-like, AI-driven interviews and analyses. Gain actionable insights from customers in mere hours instead of waiting months for results. Simply describe your conversation in everyday language, and our AI will create a tailored flow for you. You can effortlessly drag and drop topics while incorporating logic using natural language. The platform supports dynamic conversations through voice, video, and text in over 50 languages. Users receive raw transcripts, summaries, and keyword identification for comprehensive understanding. You can either listen to or read full transcripts, or quickly access summaries and significant highlights. The platform also offers conversational insights with deep-linked citations for easy reference. Obtain real-time reports that merge both qualitative and quantitative data for a well-rounded analysis. Experience structured data extraction and visualization, enabling you to download clean, organized data automatically derived from each conversation alongside pre-built visualizations. Additionally, it provides access controls and invitation flows to manage participation effectively. With unSurvey, you can enhance your conversation automation and gain deeper insights like never before.

CloudNuro.ai serves as a smart platform for managing both cloud and SaaS environments, providing organizations with enhanced visibility, governance, optimization, and automation capabilities throughout their digital ecosystems. With its unified interface, it effectively identifies all SaaS applications, including those that fall under Shadow IT, using various detection techniques such as DNS, SSO, browser agents, and APIs. The platform continuously catalogs applications in real time and highlights tools that are either unused, duplicated, or not authorized for use. It also provides valuable insights into expenditures, usage patterns, license entitlements, and application engagement metrics, empowering teams to manage costs efficiently and negotiate contract renewals based on solid data. Furthermore, automated workflows facilitate processes such as user onboarding and offboarding, approval workflows, compliance assessments, and policy enforcement, which not only lighten the IT department's burden but also enhance security measures. In addition, CloudNuro.ai boasts robust integrations with leading SaaS and cloud service providers, including M365, Salesforce, and various ITSM tools, which allows for seamless synchronization of catalog information, subscription management, and policy automation, ultimately streamlining operations across the organization. This comprehensive approach ensures that businesses can maintain control over their software assets while maximizing value and minimizing risks.

SalesAgent Chat acts as a real-time AI assistant that enhances your sales calls by listening and providing instant, relevant advice to strengthen your conversations. It helps you build stronger connections with prospects, expertly manage objections, and close deals with greater confidence. The platform supports multiple languages and automatically transcribes your calls, making it easier to review and improve. Tailored coaching adapts to your individual sales approach, helping you refine your technique continuously. Before important calls, you can practice with its AI-driven simulation mode that prepares you for tough questions and objections. It’s designed to work seamlessly in any browser, eliminating the need for additional software or plugins. This tool discreetly supports you during calls without exposing the assistant to your clients. Whether you're a sales development rep or a senior account manager, it helps you save time and improve outcomes.

Spotlight.ai serves as a cutting-edge, autonomous platform for executing deals, effectively converting sales pipelines into self-managing revenue systems by capturing, evaluating, and moving forward with each opportunity without the necessity for human oversight. This innovative tool listens to and extracts organized information from various communication channels including calls on platforms like Zoom and Teams, emails, and entries from CRM systems; it also verifies the status of deals and assesses associated risks while performing a comprehensive MEDDICC qualification to pinpoint key stakeholders such as champions and economic buyers. The AI-driven agents within the platform create data-supported business cases, presentation decks, and actionable next steps, seamlessly integrating precise, metrics-based updates into Salesforce while conducting effortless deal reviews that feature predictive analytics and key performance indicators. By consistently mapping the interconnections between pipeline actions, deal information, and team contributions, Spotlight.ai ensures optimal data integrity, automates the progression of opportunities through various stages, and identifies significant gaps that sales representatives need to address, ultimately enhancing overall efficiency and effectiveness in the sales process. This level of automation not only streamlines workflows but also empowers teams to focus on strategic decision-making and relationship-building, driving greater success in closing deals.

ROI-Calc is a comprehensive set of personalized online calculators for ROI and TCO, designed to facilitate sales by showcasing the quantifiable business advantages of your offerings. These calculators quickly convert user data into practical insights and customized suggestions, produce branded PDF reports and business cases featuring clear impact metrics, and encourage next steps or calls to action. Users can investigate various scenarios, store their results, and share them effortlessly through email, Zoom, or offline on any device without needing extra software. The intuitive interface navigates users through straightforward, precise questions, highlights cost reductions and efficiency improvements, and builds trust through easy-to-understand metrics displayed in your brand’s colors and logos. By presenting results in a clear and engaging manner, along with providing decision-support tools, ROI-Calc not only speeds up the sales process but also enhances lead qualification, making it easier for marketing and sales teams to illustrate ROI, engage potential clients, and ultimately close more deals. Furthermore, the platform’s user-friendly design ensures that even those without a technical background can effectively utilize the tools to maximize their business potential.

MeetSave is a comprehensive AI meeting assistant that captures, transcribes, summarizes, and analyzes online meetings across major platforms like Google Meet, Zoom, and Microsoft Teams. Designed for modern remote and hybrid teams, it automatically detects and records meetings without requiring manual action, providing high-accuracy transcription with speaker identification and timestamps. The platform supports multi-language transcription and translation in over 50 languages, enabling global collaboration. Powerful smart search capabilities allow users to find decisions, topics, or action items quickly across extensive meeting histories. MeetSave offers easy sharing and customizable permissions for recordings and transcripts, along with multiple export formats including PDF, Excel, and JSON. Its cloud-based storage ensures meetings are accessible anytime, anywhere with 99.9% uptime. Security is a priority, with AES-256 encryption, SOC 2 certification, GDPR compliance, and ISO 27001 standards in place. Thousands of companies rely on MeetSave to save time, improve communication, and enhance meeting productivity.

Propello offers a robust loyalty platform designed for enterprises, enabling brands to quickly establish fully customizable reward portals without requiring any coding or extensive development efforts, leveraging a vast network of over 1,000 partners worldwide. This API-driven system automates the activation of rewards and various incentives—such as cashback, discounts, digital vouchers, promo codes, e-gifts, prize draws, referrals, tier advancements, and contract extensions—tailored to specific customer behaviors and conditions. The platform's modular features comprise a swift-to-launch rewards portal, AI-enhanced dynamic personalization, effortless program management bolstered by continuous marketing and technical assistance, as well as real-time analytics dashboards that highlight partner effectiveness and essential metrics like activation, retention, churn, NPS, upsells, and revenue implications. Additionally, its seamless integrations, including Zapier, facilitate easy customer data transfer and reward automation across more than 5,000 applications, significantly enhancing operational efficiency. By providing these capabilities, Propello empowers brands to create engaging and effective loyalty programs that drive customer retention and satisfaction.