Business Software for Zoom

At Soft-ex, we empower Digital Service Providers (DSPs) to improve customer satisfaction while lowering their billing and customer service expenses through our innovative interactive billing communications solutions designed for both B2B and B2C markets. For Unified Communications (UC) providers along with their enterprise customers, we offer cutting-edge UC analytics solutions aimed at enhancing infrastructure efficiency, performance metrics, and cost management in collaboration efforts. Our offerings yield measurable benefits by effectively consolidating and utilizing existing billing systems (such as CSG, Amdocs, and Netcracker) alongside UC platforms (including Microsoft Teams, Cisco HCS/Webex Calling, Zoom, Mitel, and Avaya). As a recognized technical partner of leading players in the UC market, we provide unique value to resellers of Session Border Controllers (SBCs) in response to the growing needs of enterprise clients. Our integration capabilities ensure a smooth transition, whether you are launching new systems or replacing outdated ones, thereby maintaining a crucial link between billing communications and collaboration analytics for your customers. This approach not only fosters better customer engagement but also strengthens the overall operational framework for service providers.

Bindbee serves as the foundational data infrastructure tailored for employment systems. Numerous B2B technology firms utilize Bindbee's cohesive API to enhance their HRIS, payroll, and ATS integrations. The platform simplifies the enrollment process for employees, dependents, plans, and carrier information through automation. By synchronizing the employee roster with HRIS, businesses can effectively manage their user lifecycle. Furthermore, users can easily retrieve essential details such as applications, job postings, and resumes for evaluation and background verification purposes. Bindbee also ensures the accuracy of payroll information, encompassing deductions and contributions from various payroll systems. Additionally, it tracks data related to hours worked, breaks, time off, and leave balances, which aids in payroll management. Integrating Bindbee with any employment application can be accomplished in under five minutes. Moreover, users can troubleshoot integration issues without delving into the code. The platform allows seamless embedding of all integrations within your user interface, complete with your branding elements. Importantly, Bindbee upholds compliance with standards such as SOC 2, ISO, GDPR, and HIPAA, guaranteeing the security of customer data. Organizations can deploy Bindbee's stack on their own cloud infrastructure, thereby minimizing the time spent on IT oversight. Furthermore, businesses have the flexibility to host customer data in their preferred geographical locations, enhancing data sovereignty.

Streamline and oversee data flows throughout your organization. This approach enhances processes by linking essential applications, automating various tasks, and revealing valuable insights. Eliminate data silos with Attlaz, enabling the transformation of unstructured information into a cohesive and all-encompassing view of your business data. With Attlaz, you can also automate intricate manual workflows effortlessly. Our adaptive decision-making engines empower your team with essential tools for quicker and more insightful decision-making. Minimize the time and resources needed for data collection, formatting, and analysis, ensuring that both customers and internal teams receive high-quality information. Anticipating future trends allows for better planning and preparation, shifting your focus from a reactive stance to a proactive strategy. By decreasing the frequency of errors associated with manual data entry, your conclusions become more accurate. Moreover, develop a seamless omnichannel e-commerce experience through optimal software integrations, ultimately enhancing customer engagement and satisfaction.

Unleash serves as your ultimate destination for optimizing collective intelligence, making knowledge management easier and enhancing the accessibility of information. Our sophisticated engine interprets user intent via advanced semantic search, evaluating the connections between words to deliver pertinent results, even when queries are less than perfect. Simply pose a question, and you will receive AI-generated answers pulled from your comprehensive knowledge bases. With superior search functionalities, effortlessly locate and retrieve the information you require all in one platform. You can seamlessly integrate Unleash's AI-driven bot into various applications such as Slack, Teams, and Zendesk, providing your team with immediate automated responses directly sourced from your organization’s knowledge repository. Tailor the knowledge base of the bot to ensure it provides precise and relevant answers, enhancing the insights offered on your platforms. Discover details about ongoing projects, team collaborations, and experts in various domains. Effectively manage your organization’s knowledge through wikis, curated collections, and quick links, and enjoy the flexibility of accessing this valuable information from any work environment. This comprehensive approach ensures that your team remains informed and engaged, fostering a culture of collaboration and continuous learning.

Omnea revolutionizes the way contemporary businesses handle procurement by consolidating everything into a single AI-driven platform. Submitting requests becomes as effortless as chatting, enabling you to eliminate uncertainties while enjoying clear and concise submissions through Omnea’s Intelligent AI Intake. Renewals become remarkably simple, thanks to automated routing of sentiment surveys to vendor owners, which enhances your ability to manage costs effectively. Ensure every team member is engaged at the ideal time, equipped with all necessary context to make informed decisions. Omnea also streamlines your purchase order management, automating the entire spectrum from vendor setup to the creation of purchase orders, allowing you to work with incredible speed. The platform also simplifies the gathering of financial, contractual, and due diligence information from your suppliers via an intuitive vendor portal. Additionally, it transforms the way you identify and visualize third-party risks through automation, ensuring that no potential risk slips through the cracks. With Omnea, you can enhance collaboration and decision-making across all departments, leading to greater overall efficiency and success.

We examine the client's data, seller information, and interaction history to uncover connections, assess dependencies, and create tailored insights. Sales processes are streamlined through automation of repetitive tasks, updating CRM records, drafting summaries and strategies, and generating content. Our platform draws from communication history with clients, CRM data, and the internal knowledge base of your organization to produce pertinent sales content and strategies. The AI continuously learns from your emails, meeting notes, product details, and sales documents in real time. In addition to internal documents and conversations with clients, we also gather information from public sources like LinkedIn and Crunchbase to enhance profiles and provide consistent follow-up reasons. Personalized sales campaigns are crafted based on client interactions, preferences, and behaviors, ensuring that every communication remains relevant and impactful. Furthermore, our AI can be customized to replicate your specific sales techniques, thereby enhancing the overall effectiveness of your sales efforts. This adaptability provides a unique advantage in meeting the evolving needs of your clientele.

Salesforce Data 360 is a real-time enterprise data engine designed to transform disconnected data into actionable intelligence. It unifies customer and operational data from multiple systems into a comprehensive business view. Using Zero-Copy architecture, organizations can activate live data directly from their existing warehouses without duplication. The platform supports both structured and unstructured data, including text, images, and streaming events. Identity resolution and data harmonization tools create consistent, reliable customer profiles. Governance features enforce privacy policies and compliance rules automatically. Data 360 enables dynamic audience segmentation and predictive modeling for smarter decision-making. Teams can trigger automated workflows based on real-time data changes. Insights can be shared securely with marketing platforms, analytics tools, and data warehouses. Data 360 empowers enterprises to activate trusted data across every channel and department.

Cribl Search introduces an innovative search-in-place technology that allows users to effortlessly explore, discover, and analyze data that was once deemed inaccessible, directly from its source and across various cloud environments, including data secured behind APIs. Users can easily navigate through their Cribl Lake or examine data stored in prominent object storage solutions such as AWS S3, Amazon Security Lake, Azure Blob, and Google Cloud Storage, while also enriching their insights by querying multiple live API endpoints from a variety of SaaS providers. The core advantage of Cribl Search is its strategic capability to forward only the essential data to analytical systems, thus minimizing the expenses associated with storage. With built-in compatibility for platforms like Amazon Security Lake, AWS S3, Azure Blob, and Google Cloud Storage, Cribl Search offers a unique opportunity to analyze all data directly where it resides. Furthermore, it empowers users to conduct searches and analyses on data regardless of its location, whether it be debug logs at the edge or data archived in cold storage, thereby enhancing their data-driven decision-making. This versatility in data access significantly streamlines the process of gaining insights from diverse data sources.

Recall.ai offers a comprehensive API that enables seamless integration of meeting bots across various platforms such as Zoom, Google Meet, and Microsoft Teams, among others. By utilizing just a few lines of code, you can easily incorporate your product into these popular services, including Webex, Slack Huddles, and GoTo Meeting. This solution is user-friendly and operates effectively even if participants are not the meeting host or are utilizing a free account. Remarkably, it supports all platforms regardless of the availability of an official API, requiring just the meeting link to function. Deploying and managing meeting bots typically necessitates a team of 3-5 engineers; however, we alleviate that burden, allowing you to concentrate on more critical tasks. With a single line of code, you can send a bot to a meeting, as it only needs the meeting URL to operate. We take care of the underlying infrastructure, handling the scheduling, management, and operation of thousands of concurrent virtual machines daily. Additionally, our service provides real-time transcripts complete with speaker identification, ensuring 100% accuracy in speaker diarization, and speaker names are automatically tagged. You can access real-time transcripts via webhook and enjoy the benefit of real-time audio and video streams, enhancing your meeting experience. This innovative solution not only streamlines meeting operations but also optimizes productivity for teams across the board.

Refold.ai is a full-stack AI integration platform that solves enterprise integration challenges by automating workflow creation, data mapping, and testing across hybrid environments. It enables software teams to build complex multi-step workflows and manage legacy systems such as SAP, Oracle Fusion, and Workday Finance with ease. Its unique memory graph technology anticipates API version conflicts and endpoint failures while offering real-time adaptation and self-healing workflows. Refold’s marketplace supports instant integration with 100+ enterprise applications, complemented by seamless authentication, audit trails, and observability features. The platform can be deployed on cloud, self-hosted, or within customer environments, supporting major cloud providers and air-gapped networks. Refold accelerates integration delivery, helping teams reduce delays, improve scalability, and win enterprise deals faster. Use cases include solution engineering to build demos, professional services to speed delivery, product teams to embed integrations, and AI teams powering internal agents. With certifications like SOC 2, ISO 27001, GDPR, and HIPAA compliance, Refold ensures enterprise-grade security.

Quickly connect with verified business participants for your research needs. Access elusive professionals with authentic identities at the individual level through an extensive range of over 300 filters that span various industries, geographic locations, job roles, and company specifics. Effortlessly design tailored screeners to ensure precise participant selection. Identify and engage the most suitable candidates for your study. Leverage AI technology to create relevant screeners in mere moments, incorporating features like skip logic, automated qualification, diverse question formats, drag-and-drop functionality, and simple customization to streamline your workflow. Communicate with participants individually or collectively to arrange NDAs, exchange documents, validate screener responses, or pose inquiries before and after your research sessions, with messaging always available at no cost. Conduct comprehensive research without constraints, whether it involves surveys, usability assessments, or interviews. Benefit from robust workflows that accommodate both moderated and unmoderated research strategies. Reward participants through convenient payment methods across more than 200 countries, including bank transfers, Stripe, and PayPal, ensuring a smooth and effective research experience. By utilizing these tools, researchers can significantly enhance the quality and efficiency of their work.

The product is designed to address the challenges of disorganized financial management that small businesses face, including difficulty in tracking expenses, managing bills, meeting payment deadlines and gaining insights into spending, which can lead to cash flow problems and inefficiencies. Gotbilled simplifies the financial management of your business by organizing expenses, securely storing them, sending automated reminders for payments, and producing clear financial reports. It replaces outdated spreadsheets, manual processes and ensures smoother cash flow.

Many traditional SD-WAN solutions lack a focus on security, which exposes branch networks to greater vulnerabilities. Quantum SD-WAN addresses this concern by integrating robust security measures with superior internet and network performance. Deployed at the branch level through a software blade in Quantum Gateways, it offers extensive protection against threats like zero-day exploits, phishing, and ransomware, while also enhancing routing capabilities for users and more than 10,000 applications. With converged security features via Quantum Gateways, it ensures sub-second failover for unreliable connections and follows industry best practices for automatic recognition of over 10,000 applications. The platform boasts a unified cloud-based management system for both security and SD-WAN, effectively closing security loopholes with built-in threat prevention. Additionally, it significantly reduces networking expenses by utilizing multiple cost-effective links, enhances call quality during video conferences, and lowers the administrative burden associated with SD-WAN setups. Comprehensive visibility, detailed logs, and an audit trail across all branch locations further strengthen its capabilities, making it an ideal choice for businesses looking to enhance their network security while streamlining operations.

Steno Connect for Zoom combines the extensive features of Zoom, such as various viewing options, breakout rooms, chat functionalities, and exceptional audio and video quality, with advanced capabilities for exhibit management, including private file viewing, integrated presentation mode, auto-numbering, and collaborative annotation. This platform enables users to effortlessly share, open, and view exhibits directly within Zoom, ensuring that annotated files are automatically saved and designated as new exhibits. By allowing attorneys to upload their exhibits prior to the deposition, Steno Connect streamlines the process, enabling a focus on questioning rather than the hassle of managing documents. Additionally, its integration with the Firm Dashboard enhances preparation, ensuring that attorneys can navigate their depositions efficiently. Steno takes great care to safeguard the sensitive information that legal professionals handle, including transcripts and recordings from confidential proceedings, and the platform has undergone thorough auditing to demonstrate its reliability and security. Ultimately, Steno Connect not only enhances the deposition experience but also fosters a more organized and secure workflow for legal teams.

Brev.io serves as an advanced operating system for business performance, utilizing artificial intelligence to optimize the execution of strategies and improve team cohesion. This platform empowers organizations with smart goal management features, which allow for the establishment and monitoring of both company-wide and team-specific objectives, complete with real-time updates on their progress. Furthermore, Brev.io synchronizes business activities by coordinating organizational reviews, meetings, and essential routines, ensuring sustained attention on crucial tasks. With its AI-enhanced dashboards, users receive timely alerts, actionable insights, and contextual information sourced from multiple systems, promoting more effective decision-making. By integrating effortlessly with pre-existing tools, Brev.io removes the hassle of manual data aggregation, enabling teams to focus on achieving their goals with greater efficiency. Ultimately, Brev.io not only simplifies the management process but also fosters a culture of accountability and continuous improvement within organizations.

Sellers can enhance their opportunities through in-call coaching and guidance after the call, allowing them to provide customers with immediate answers. By strengthening the process of deep discovery, value messaging, and sales techniques during each interaction, reps are better equipped to address customer inquiries on the spot. With Aircover, the platform automatically identifies customer priorities, prepares email follow-ups, transcribes notes from meetings, and generates scorecards for representatives. This leads to greater consistency among all salespersons and reduces the length of sales cycles. Aircover AI ensures that every representative can promptly respond to any customer question, reinforcing both discovery and the sales process effectively. Furthermore, it helps identify crucial business initiatives and ensures that the right messaging is delivered at the ideal moment. The platform not only shortens onboarding time but also boosts representative efficiency, enables new hires to advance conversations effectively, maintains consistent messaging, and provides coaching without the need for call attendance or reviewing recordings. By utilizing these tools, companies can significantly improve their sales performance overall.

Begin the in-place legal preservation of specific data from contemporary data sources using our sophisticated tool tailored for legal and IT experts. Reveal Hold streamlines the process of safeguarding data for inquiries or legal disputes, allowing users to search, filter, and oversee legal holds with ease. Our solution facilitates data integration across multiple collaboration platforms and bolsters project security through comprehensive management capabilities. When the moment calls for it, you can gather only the necessary data required for your investigation or legal case, ensuring efficiency and relevance. This approach not only saves time but also enhances the overall effectiveness of your legal processes.

Marvin is a sophisticated platform that leverages AI to enhance qualitative data analysis and serves as a repository for research, specifically tailored to improve the efficiency of user research tasks for UX design, product development, and consulting teams. By automating essential processes such as note-taking, transcription, and tagging during user interviews, Marvin allows researchers to dedicate more time to extracting crucial insights. The platform’s cutting-edge AI technology accelerates the analysis of qualitative data, making it easier to spot patterns and trends that drive superior product and service innovation. Additionally, Marvin provides centralized storage for research assets, collaborative features, and smooth integration with widely used productivity tools, which boosts team productivity and facilitates knowledge sharing. Ultimately, by streamlining the research process, Marvin empowers organizations to adopt a more user-focused and innovative approach, fostering a culture of continuous improvement. Furthermore, its user-friendly interface ensures that teams can quickly adapt and harness its capabilities to meet their evolving research needs.

Sonetz introduces Aira, an AI-driven business partner designed to streamline sales operations and empower companies to prioritize their growth efforts. With Aira, users gain access to millions of high-quality business leads while effortlessly capturing them straight from their websites. This innovative solution integrates flawlessly with existing CRM systems, pinpointing key leads, composing custom emails, and automating follow-ups to convert potential clients into loyal customers. Aira efficiently monitors outstanding tasks, refreshes your sales pipeline automatically, and guarantees that no valuable opportunities slip through the cracks. Utilizing a user-friendly chat interface, Aira oversees lead generation, follow-ups, and deal management while delivering lead notifications, valuable business insights, and automated progress updates to expedite the closing of deals. The platform also offers a range of flexible integrations, allowing connections with your favorite tools for enhanced productivity. Committed to revolutionizing business processes, Sonetz empowers entrepreneurs by automating and simplifying tasks, ultimately freeing them to focus on finalizing transactions and driving growth. This dedication to innovation ensures that businesses remain competitive in an ever-evolving marketplace.

ACF Technologies focuses on improving customer interactions by providing sophisticated solutions for managing appointments, events, and queues. Our primary offering, Q-Flow, enables businesses to effectively oversee and enhance customer journeys across various channels while also simplifying back-office operations. With a legacy of more than two decades in the industry, ACF follows a thorough four-step methodology, which includes deeply understanding business goals, crafting customized solutions, meticulously developing them with Agile-certified professionals, and evaluating outcomes through insightful data analysis. Our services are designed to meet the needs of a wide range of sectors, such as government, healthcare, financial services, retail, telecommunications, education, and DMVs, all with the goal of fostering meaningful connections between customers and organizations for outstanding human interactions. Additionally, ACF provides various features, including online appointment scheduling, virtual queuing, digital signage, and business process management, ensuring businesses remain competitive and responsive to their clients' needs. Through these innovative solutions, ACF is committed to transforming the way organizations engage with their customers.

Expo XT offers sophisticated UC Analytics that span multiple platforms and channels, enhancing communication efficiency. Whether it's addressing hunt groups, troubleshooting Auto Attendants and IVR, or analyzing user performance and agent metrics, Expo XT equips you with the critical insights necessary for making informed improvements to your voice calls, video meetings, and overall collaboration efforts. Built on Power BI, this tool seamlessly integrates with various systems including Webex Calling, Cisco UCM, UCCX, CUBE, Zoom, Teams, NICE CXone, among others. Moreover, it provides an economical pricing structure, starting at just 100 extensions, making it accessible for organizations of different sizes. With Expo XT, businesses can transform their communication strategies and drive better engagement outcomes.

Echo AI stands as the pioneering conversation intelligence platform that is inherently generative AI-based, converting every utterance from customers into actionable insights aimed at fostering growth. It meticulously examines each conversation across various channels with a depth akin to human understanding, equipping leaders with solutions to crucial strategic inquiries that promote both growth and customer retention. Developed entirely with generative AI technology, Echo AI is compatible with all leading third-party and hosted large language models, simultaneously integrating new models as they emerge to maintain access to cutting-edge advancements. Users can initiate conversation analysis right away without requiring any training, or they can take advantage of advanced prompt-level customization tailored to specific needs. The platform's architecture produces an impressive volume of data points from millions of conversations, achieving over 95% accuracy and is specifically designed for enterprise-scale operations. Additionally, Echo AI is adept at identifying nuanced intent and retention signals from customer interactions, thus enhancing its overall utility and effectiveness in business strategy. This ensures that organizations can capitalize on customer insights in real-time, paving the way for improved decision-making and customer engagement.

Unifonic is an innovative platform driven by artificial intelligence, designed to foster personalized engagement with customers across multiple channels. It supports a variety of communication methods, such as SMS, WhatsApp, Messenger, push notifications, and voice calls, enabling businesses to interact with their clients via their preferred communication avenues. With over 100 native integrations with popular tools like Salesforce, HubSpot, and Shopify, it streamlines workflow automation effectively. Additionally, Unifonic's Flow Studio features ready-made templates for common scenarios, including abandoned cart notifications, one-time passwords, and chatbot integration, making it easier to set up automated processes. This platform not only boosts marketing initiatives but also enhances IT and operational efficiency through low-code development capabilities, while providing round-the-clock AI-driven customer support. Unifonic serves a global market, boasting an impressive 95% coverage, having dispatched over 25 billion messages, and catering to a client base of more than 5,000 businesses, showcasing its extensive impact in the industry. Furthermore, its commitment to innovation ensures that businesses can adapt to the evolving demands of customer engagement.

O-mega stands out as the first-ever productivity platform tailored specifically for multi-agent teams, empowering organizations to create AI agents that can operate independently. These intelligent agents are engineered to perform actions safely and judiciously, understanding the appropriate tools and conditions necessary for task completion. They work seamlessly across various processes, departments, roles, and levels of authorization, all while maintaining an awareness of the organization's mission, guidelines, and industry regulations. O-mega provides universal connectivity for agents to engage with any platform, API, web browser, or legacy system, such as Slack, GitHub, Dropbox, Google, Microsoft, AWS, Shopify, Salesforce, Stripe, WordPress, LinkedIn, Twitter, YouTube, Discord, Apple, WhatsApp, and many others. This extensive connectivity facilitates the automation of a wide range of business processes through agentic process automation, enabling AI agents to manage tasks that include writing and publishing content, processing invoices, onboarding new team members, and creating weekly financial summaries. Ultimately, O-mega redefines efficiency by allowing organizations to leverage AI for streamlined operations and enhanced productivity.

Fleet serves as a comprehensive platform that streamlines the rental, oversight, and renewal processes of computer equipment and office furnishings for organizations. This all-inclusive solution encompasses equipment leasing, centralized oversight, IT support, and sustainable renewal choices. By using Fleet, businesses can protect their cash flow, minimize the time dedicated to managing equipment, and guarantee that their employees have access to cutting-edge technology. Furthermore, the platform prioritizes environmental sustainability by offering refurbished equipment and promoting the recycling or donation of outdated devices. With our Mobile Device Management (MDM) solution, you can efficiently deploy, monitor, and manage devices throughout your organization, ensuring adherence to global governance and robust security protocols. Our cybersecurity offerings are reinforced by certifications such as ISO 27001 and SOC 2, ensuring that your data remains protected. Enjoy access to the latest devices tailored to your unique needs, all without the burden of substantial upfront costs, allowing your business to thrive without compromising on quality or sustainability.