Business Software for Zendesk

Companies from many industries can use zenloop to collect, group, and analyze customer feedback received through different channels. The experience management platform automatically generates tailored and individual strategies to retain customers who are satisfied and to win back churning ones after analysing the feedback. zenloop helps companies identify growth drivers and pitfalls in their customer journey and turn satisfied customers into brand advocates and minimize revenue loss from churning clients.

CallSquad provides innovative phone and workforce solutions that allow businesses to effectively expand their customer service teams. Users can make and receive calls seamlessly at their desks, either through their phone or computer, and stay connected on the go using the mobile app. The platform allows for easy management of colleagues by adding or removing users and assigning different access levels. It offers the flexibility to connect to various systems without requiring any coding. Users have the capability to control which calls are recorded and reviewed in real time, ensuring efficient oversight. Additionally, CallSquad operates on a pay-as-you-go model with no long-term contracts, allowing for budget-friendly scalability. Managers can quickly assess team performance through instant analytics and create campaigns that can run simultaneously or sequentially. Callers can also track their performance against peers over specified timeframes. CallSquad's advanced routing technologies simplify complex call queues, enabling the system to determine optimal calling times without manual intervention, thus enhancing overall productivity. This comprehensive solution streamlines communication while empowering teams to achieve their goals more effectively.

Our clients lead hectic lives and rely on us to help them reclaim their time for what truly matters to them. Our platform is designed to assist you in monitoring all of your projects seamlessly. You can also see when your assistants are available and communicate with them directly. Typically, we respond to requests within a matter of hours. On average, users of Byron save 15 hours each month by allowing us to manage their routine tasks. You can quickly submit requests, establish rules, oversee tasks, and automatically track the hours saved through our system. Grant your entire team access to facilitate project management and enhance productivity across your organization. Our Structured Tasks are engineered to automate human tasks effectively at scale. Within the Byron platform, you can create a streamlined process, connect external integrations, or upload a CSV file, allowing our team of assistants to spring into action. Initiate a task and receive consistent, structured responses and data in return, making your workflow even more efficient. This approach not only saves time but also enhances overall team collaboration.

Verloop.io is the world's most popular customer support automation platform. It helps businesses deliver exceptional support experiences to customers across all channels.

Safeguard, oversee, and evaluate both vendor and internal remote privileged access without relying on a VPN. Watch our demonstration. Empower legitimate users with the necessary access to enhance their productivity while effectively blocking potential attackers. Allow contractors and vendors to have privileged access to essential resources without needing a VPN. Meet both internal and external compliance mandates with thorough audit trails and session forensics. Ensure user adoption with a system that streamlines their tasks, making them faster and easier than before. Prevent the issue of "privilege creep" by swiftly implementing least privilege principles to secure your IT assets. Enhance productivity while tackling data breaches, all without compromising security. This solution offers a standardized, secure, and comprehensive management of privileged sessions that regulates access across various platforms and environments. Additionally, eradicate the hassle of manual credential check-in and check-out processes to streamline operations. By integrating these features, organizations can achieve a more efficient and secure access management system that meets modern demands.

Agara stands out as the premier Real-time Voice AI SaaS platform globally, designed to handle customer support calls instantaneously, thereby minimizing hold times, cutting down on manual data entry, and enhancing the overall customer experience. By utilizing Agara, organizations can notably boost their customer satisfaction scores while simultaneously achieving a reduction in support expenses exceeding 50%. This innovative approach to customer service transforms how businesses interact with their clients, making support more efficient and effective.

The contemporary call center has evolved beyond its traditional form, becoming a dynamic network of virtual agents available on demand, which offers unparalleled scalability and adaptability. Liveops provides companies with access to a skilled workforce capable of delivering virtual call center solutions that efficiently ramp up during peak times without any disruption. By focusing on the qualifications, education, and professional experience of our agents, we transcend geographical barriers, ensuring they are well-equipped to represent your brand effectively. With a robust network of 20,000 domestic agents, we are not constrained by traditional working hours or locations, allowing us to find the most suitable talent available. This approach fosters an unprecedented level of flexibility that can significantly enhance your customer service experience. For over 18 years, we have redefined the customer service landscape by eliminating downtime and reducing overhead costs while leading the market in flexible agent services. Our commitment to innovation is echoed in the feedback we receive from our clients. Discover what others have to say about how we’ve transformed their customer interactions.

As the name implies, this software is designed for nonprofits. The software includes technology that allows you to: -Organize and analyze donor information -Perform communication tools -Collect data on gifts and funds received efficiently –Arrange all data into a well-formatted format -Keep track of every donor's giving history. This is exactly what GiveCentral Community can provide. This greatly reduces the amount of manual work required at your end. This allows you to focus on expanding your network.

Transform your guest WiFi into an effective marketing resource that fosters personal connections with your customers. Provide easy, one-click access to free WiFi through popular platforms such as Facebook, Twitter, and email, enhancing customer engagement. The Aislelabs Connect platform allows you to gather valuable insights about your customers, including their demographics, interests, and preferences. You can also monetize your guest WiFi and develop multi-channel marketing initiatives incorporating email, SMS, and social media posts. By utilizing targeted digital advertising, you can reach specific customer segments more effectively. The platform's rule-based marketing tools enable real-time, personalized communication, enhancing your engagement strategies. Run targeted campaigns and timely surveys to further connect with your audience, making the guest WiFi login experience seamless for customers. Bid farewell to lengthy forms and inconvenient sign-up processes, ensuring a hassle-free experience for everyone. This innovative approach not only improves customer satisfaction but also strengthens brand loyalty.

Accelerating B2C expansion through actionable AI solutions. With comprehensive consumer insights, reliable algorithms, and seamless integrations, we can facilitate your growth within a mere 6-8 weeks. Focus on prioritizing, personalizing, and enhancing every customer interaction. Broaden your outreach while effectively targeting your advertising budget towards the ideal audience. Utilizing Reach, you have the capability to create tailored lookalike audiences from a pool of over 290 million U.S. consumers, enabling you to engage them across diverse channels, both online and offline. Our sole focus is on leveraging AI for the B2C customer journey, and we have maintained our position as the industry leader for more than five years. We seamlessly connect with over 260 systems, enhancing your efficiency with AI in every aspect of your daily operations. We are committed to data non-proliferation, ensuring you have access to valuable data without compromising individual privacy. This approach not only safeguards consumer information but also empowers businesses to make informed decisions based on aggregate insights.

Experience limitless and complimentary shipment tracking tailored for your eCommerce enterprise with Trackhive, the ultimate solution for managing multiple shipments across diverse service providers. By simply inputting your tracking ID from USPS, UPS, Australia Post, FedEx, or Delhivery, you can effortlessly view the precise status of your shipments on one convenient screen. Maintain an edge in monitoring your package deliveries with our real-time updates and delivery notifications. As soon as a package transitions from one location to another, both you and your customers will receive immediate alerts. Trackhive also boasts seamless integration with some of the leading eCommerce platforms, tools, and software available in the market. Enjoy the benefit of tracking all your couriers and shipments in one place, completely free of charge, while enhancing your customer satisfaction and operational efficiency. This powerful tool ensures that you never lose sight of your shipments during their journey.

Trelica’s SaaS management platform offers IT teams valuable insights into the applications in use and their purposes, enabling informed decisions regarding expenditures, information security, and data privacy. Collaborate with users to enhance and secure the applications essential for your business's success while eliminating unnecessary SaaS usage. Gain a comprehensive understanding of your SaaS ecosystem effortlessly by automating the discovery of applications and gathering insights on user engagement. Keep track of your SaaS inventory by monitoring licenses, renewal dates, and spending on approved applications, while also removing applications that pose risks or are no longer needed. Transition away from isolated Excel InfoSec surveys and establish a streamlined contract lifecycle to oversee third-party applications from initiation to decommissioning. Ensure your SaaS management practices comply with GDPR and the California Consumer Privacy Act across all business sectors and maintain effectiveness across different regions. Ultimately, by implementing these strategies, your organization can foster a more efficient and secure SaaS environment.

For just $49 a month, leaders can potentially save over $10,000 annually by enhancing customer retention, minimizing employee turnover, and cutting down on unnecessary meetings. Our service not only assists in pinpointing business improvements such as reducing inefficiencies and boosting employee morale, but it also enables you to identify potential customer-related issues, thereby increasing retention rates and fostering a superior employee experience that curtails attrition. These challenges are common among growing companies, and we fully understand them because we've faced them ourselves. This insight inspired us to create Peoplelogic.ai as a cost-effective, user-friendly solution that guarantees a clear return on investment. We see ourselves as partners in your journey toward growth and success! Peoplelogic seamlessly integrates with the tools your teams already use, requiring only a few clicks. Once connected, the platform begins to analyze workflow patterns, recognize recurring interactions, and uncover essential communication lines, ultimately guiding you towards actionable strategies for workflow optimization. By streamlining these processes, we empower you to focus on what truly matters: driving your business forward.

Amazon AppFlow is a comprehensive integration service that allows for the secure transfer of data between various Software-as-a-Service (SaaS) applications, such as Salesforce, Marketo, Slack, and ServiceNow, along with AWS services like Amazon S3 and Amazon Redshift, all with just a few clicks. It facilitates the execution of data flows at virtually any scale, allowing users to determine the frequency of these operations—whether on a set schedule, triggered by a business event, or initiated on demand. AppFlow also offers data transformation features like filtering and validation, enabling users to create rich, ready-to-use datasets as part of the flow without the need for extra steps. Furthermore, it ensures that data is automatically encrypted during transit, and it provides options for users to prevent data from traversing the public internet when using SaaS applications integrated with AWS PrivateLink, thereby minimizing the risk of security vulnerabilities. By default, any data transfers involving SaaS integrations that utilize AWS PrivateLink are protected from exposure to the public internet, enhancing overall data security. This level of integration not only simplifies the process but also boosts confidence in managing sensitive information securely.

We offer an advanced and highly adaptable Cloud Unified Communications (UC) service that utilizes top-tier, reliable network hardware and software from industry leaders like Cisco, BroadSoft, IBM, and ACME Packet, all configured as a geo-redundant solution. Our call client is device agnostic and boasts seamless integrations with popular productivity platforms, including G-Suite, Office 365, Salesforce, and Zendesk, enhancing user experience. In addition to a variety of calling functions, our Dialer automatically showcases pertinent caller interactions and data, facilitating more personalized and effective communication. As a Tier 1 provider, integrator, and developer of Cloud Communications and customized applications, BluIP prides itself on a robust development culture and exceptional integration capabilities. We are dedicated to achieving optimal outcomes for our customers by providing tailored solutions along with white-glove implementation and support, catering to both standard and complex needs. Our commitment to excellence ensures that every client receives unparalleled service tailored to their specific requirements.

Uncover, categorize, and safeguard your sensitive information with Nightfall™, which leverages machine learning technology to detect essential business data, such as customer Personally Identifiable Information (PII), across your SaaS platforms, APIs, and data systems, enabling effective management and protection. With the ability to integrate quickly through APIs, you can monitor your data effortlessly without the need for agents. Nightfall’s machine learning capabilities ensure precise classification of sensitive data and PII, ensuring comprehensive coverage. You can set up automated processes for actions like quarantining, deleting, and alerting, which enhances efficiency and bolsters your business’s security. Nightfall seamlessly connects with all your SaaS applications and data infrastructure. Begin utilizing Nightfall’s APIs for free to achieve sensitive data classification and protection. Through the REST API, you can retrieve organized results from Nightfall’s advanced deep learning detectors, identifying elements such as credit card numbers and API keys, all with minimal coding. This allows for a smooth integration of data classification into your applications and workflows utilizing Nightfall's REST API, setting a foundation for robust data governance. By employing Nightfall, you not only protect your data but also empower your organization with enhanced compliance capabilities.

Our VoIP Business Phone System provides your company with a significant enhancement in professionalism and efficiency. Benefit from a comprehensive array of features, such as Multi-Level Auto Attendants, Business SMS, a Mobile App, and much more. By adopting the HighComm Phone System, your business can enjoy superior communication services at only a fraction of the cost associated with traditional, less reliable phone systems, utilizing your existing internet connection. Our skilled technical team takes care of the entire installation and ongoing maintenance as part of your service plan, which can be adjusted to fit your business's unique needs. This flexibility enables your company to scale and adjust according to demand seamlessly. As your organization expands, our network effortlessly evolves alongside you to support your growth. Our innovative cloud-based VoIP Business Phone System comes equipped with both mobile and desktop applications, as well as an intuitive self-managed web portal for easy access. With the Mobile App, you can stay connected, making and receiving calls no matter where you are, just as if you were at your desk. This level of accessibility ensures that you remain responsive to your clients and colleagues, enhancing your overall productivity.

Amazon EventBridge serves as a serverless event bus that simplifies the integration of applications by utilizing data from your own systems, various Software-as-a-Service (SaaS) offerings, and AWS services. It provides a continuous flow of real-time data from event sources like Zendesk, Datadog, and PagerDuty, efficiently directing that information to targets such as AWS Lambda. By establishing routing rules, you can dictate the destination of your data, enabling the creation of application architectures that respond instantaneously to all incoming data sources. EventBridge facilitates the development of event-driven applications by managing essential aspects like event ingestion, delivery, security, authorization, and error handling on your behalf. As your applications grow increasingly interconnected through events, you may find that greater effort is required to discover and comprehend the structure of these events in order to effectively code responses to them. This can enhance the overall efficiency and responsiveness of your application ecosystem.

An all-encompassing solution for managing online returns is essential for enhancing customer satisfaction. With a comprehensive range of products, you can ensure a seamless return experience from the initial point to the final resolution. This approach automates the return and refund procedures, freeing up your team to concentrate on tasks that add greater value. Customers can easily exchange items for the correct size or color from your available stock when returning unwanted products. We handle the cost of exchanges, allowing customers to receive the right item prior to sending back the incorrect one. Maintain a fully branded tracking experience for both orders and returns, complete with real-time updates and SMS notifications, which alleviates customer concerns and minimizes WISMO inquiries to your support team. Additionally, it's crucial to assess customer satisfaction and collect insights that can lead to an improved overall experience. Returnly not only gauges how pleased customers are with the return process, but also gathers valuable feedback that reveals the reasons behind their satisfaction or dissatisfaction. By implementing such a system, businesses can continuously refine their operations and foster long-term customer loyalty.

The fastest way to integrate APIs, and run code. Pipedream is a serverless computing platform and integration platform that makes it easy for developers to create event-driven workflows and connect apps. Any API can be turned into an event stream by creating event sources. You can create event sources to listen for tweets, Github events or Airtable records. You can inspect events in a human-friendly manner, trigger Node.js workflows for every event, and consume events in your app via API. Node.js code steps are used to create workflows that run on every event. You can write your own Node.js and use any npm packages. Or you can reuse actions that scaffold popular APIs. You can trigger via sources, a custom URL, email address or SDK code, or a schedule. Connect to Auth apps once and they will continue to work in your workflow. Pipedream supports OAuth, key-based auth and handles token refresh and OAuth flow for you. Simply link accounts to steps, and include the appropriate auth information in code.

A secure, single sign-on (SSO) solution for enterprises. ManageEngine's Identity Manager Plus, the IT division at Zoho, allows end users to access the applications they need in one click. IT administrators can also manage and monitor application access using a single console. Users can gain secure, one-click access for enterprise applications. To access all their applications, users only need to log in once. Allow SSO to hundreds popular applications from our app catalog, or any SAML-based internal app using custom integrations. Track who accessed which application, when, and from what source. Find out which applications are most used, inactive users, etc. You can import users directly from G Suite or Azure AD. Or you can use the Zoho Directory built-in to onboard contractors and temporary employees. You can configure SSO for applications, add users and enable application access to users. You can also track application access from one central console.

Alida provides comprehensive feedback and in-depth insights from your customers, enabling you to make informed decisions collaboratively rather than unilaterally. As the sole global platform for Customer Experience Management and insights, Alida empowers brands to gather and utilize extensive feedback alongside profound insights. This approach ensures that you deliver an exceptional customer experience backed by actionable intelligence. By leveraging Alida, some of the world’s leading brands gain a significant edge in the market. Our services eliminate the uncertainty associated with crucial decision-making by prioritizing the voices of both your customers and employees. This method is essential for minimizing customer attrition, fostering meaningful interactions, and identifying fresh market opportunities. We are dedicated to stepping outside our comfort zone and embracing innovative strategies, provided we are confident that they align with our core values. This commitment to the unexpected not only sets us apart but also cultivates an environment ripe for growth and success.

Unleash your newfound ability to uncover customer preferences and sentiments by capturing every interaction across web, social media, and business applications, transforming them into valuable Customer Insights. Gain a deep understanding of your brand's sentiment and identify key trends while keeping tabs on your competition. With comprehensive monitoring of social platforms, websites, and internal operations, nothing escapes your attention. Equip any team with tailored insights through Affogata's adaptable visualization tools and data export options. Respond swiftly with real-time reporting from Affogata, ensuring no conversation goes unnoticed. Analyze how customers engage with your campaigns and messaging, enhancing your NPS through sentiment analysis that contextualizes your service quality. Identify new product features that users are seeking while revealing areas where competitors may have an advantage. Explore influencer dynamics and emerging trends on your social channels and within private groups. Finally, maintain a holistic perspective on your brand's perception, always vigilant for potential threats that may arise. This comprehensive approach will enable you to stay ahead in an ever-evolving marketplace.

A Smart Solution for Enhancing Employability. Our innovative training platform has undergone a transformation. In the aftermath of the pandemic, we aim to address a critical issue that affects many: employability. We assist companies in finding job-ready candidates while empowering young people to kickstart their professional journeys. Seekify seamlessly connects with various software solutions utilized by businesses to consolidate all data influencing their customer interactions. Nowadays, consumers are investing more than ever and face an overwhelming array of options. Winning their loyalty cannot rely solely on competitive pricing or product features, as those aspects have become expectations. Instead, they yearn for a unique experience that makes them feel valued. In this era of personalization, customers demand a deeper understanding of their needs, necessitating businesses to adapt their services accordingly. However, delivering an exceptional customer experience poses significant challenges for organizations.

CRM software, which stands for customer relationship management, is the leading choice in France for businesses seeking effective CRM solutions. Blue Note Systems provides a comprehensive suite of CRM offerings tailored to various professions, addressing all aspects of customer relationship management, including the handling of prospects and clients, sales force management, marketing automation, real-time analytics, and customer service oversight. This software is designed to enhance the management of customer relationships, facilitating everything from initial outreach to fostering long-term loyalty by taking into account individual preferences. Additionally, it includes commercial management and invoicing capabilities, enabling users to streamline their sales processes from initial prospecting all the way through to invoicing. The sales management solution not only simplifies various procedures but also significantly boosts performance. Its key features encompass sales administration, customer relationship management, procurement, and supplier engagement, as well as the management of sales functions. By integrating these elements, businesses can achieve a more cohesive approach to managing their sales and customer interactions.