Business Software for Zendesk

Navigating the complexities of CCPA and GDPR can be daunting, and non-compliance can lead to significant financial repercussions. Datawallet offers a comprehensive suite of tools designed to facilitate adherence to current data regulations, all while being much more cost-effective than developing solutions internally. It enables you to secure opt-in consent directly from your users, streamline the processes for data download and deletion requests, and foster trust through transparency. Additionally, Datawallet stays attuned to global changes in data regulations, rolling out new features that keep your business ahead of the curve. Our services extend beyond mere compliance; with Datawallet, adhering to regulations transforms from a liability into a strategic investment that nurtures trusted customer relationships. The Consumer First approach empowers your customers to manage their data with clarity and control, which in turn enhances trust and boosts opt-in rates. Who said compliance couldn't be beneficial for everyone involved? Gone are the days of disjointed databases, as Datawallet provides your team with a unified platform to efficiently monitor and manage user permissions. By adopting Datawallet, you position your organization not only for compliance but for increased customer loyalty and satisfaction.

Developed by CENTRL, BNM360 is an innovative AI-driven platform aimed at automating and improving the risk monitoring and management of agent banks for network managers. It includes an extensive array of features such as automation of Due Diligence Questionnaires (DDQs) utilizing industry-standard templates, a centralized database for managing agents and accounts, customizable workflows for account operations, and sophisticated solutions for invoice management and reconciliation. By harnessing the power of AI, BNM360 significantly boosts efficiency, achieving more than a 70% enhancement through digitized DDQs and automated workflows, while also ensuring a remarkable accuracy rate of over 95% in the automatic completion of questionnaires. Furthermore, the platform guarantees complete transparency with thorough audit trails and collaboration tools, which empower network managers to optimize their operations, uphold compliance, and make well-informed strategic choices. Ultimately, BNM360 represents a transformative solution that streamlines the processes involved in risk management within the banking network ecosystem.

Mozart Data is the all-in-one modern data platform for consolidating, organizing, and analyzing your data. Set up a modern data stack in an hour, without any engineering. Start getting more out of your data and making data-driven decisions today.

Rep AI combines behavioral AI (built-in) and conversational AI from ChatGPT to deliver personalized shopping experiences for everyone. ChatGPT is a conversational shopping assistant. Rep will handle the entire shopping process right in the chat - even the checkout. Every conversation is contextualized and focused, as it should be. AI will constantly scan your website to ensure it is always up-to-date. Let AI do the heavy lifting. Our AI will answer all questions about products in a conversational manner. It can even understand idioms, slang and other slang. Includes multi-language conversations, contextual support, and an AI that is built to work 24/7. We use a deep-learning predictive algorithm to detect in real-time visitors who need help and offer them hyper-contextual and personalized artificial intelligent shopping assistance.

You can make yourself available to customers by being available via messaging apps, your website, blogs, social posts, and ads. You can deploy artificially intelligent conversational chatbots, assign sales associates in-store, or combine the two to handle multiple customer conversations simultaneously. Transact transactions and let customers shop instantly via messaging. Receive orders, collect payments, book appointments, among other things. Learn about your customers' shopping habits to gain valuable insights. You can keep them informed with relevant notifications and product suggestions. Jumper.ai is a personalized way to connect with our fans, learn more about our customers, and shape future campaigns.

Your marketing team continuously seeks new leads to foster growth, with your website serving as a vital component of your marketing approach. However, a mere fraction of your website's visitors actually reach out to you, while many simply browse and exit without any interaction. Who are these individuals? What captivates their interest? Which sections of your website do they explore? Understanding these aspects becomes effortless with Workbooks Web Insights. This web analytics tool not only identifies your website visitors but also monitors the pages they view. Furthermore, all online engagement data is seamlessly logged in Workbooks CRM linked to organizations, leads, and contacts, providing you with actionable insights that enhance your sales strategies. With Web Insights, discovering which companies are visiting your site becomes straightforward, and you gain valuable demographic insights to confirm they represent the ideal audience for your offerings. By leveraging this tool, you can refine your marketing efforts and ultimately drive higher conversion rates.

Chatlayer, developed by Sinch, is a state-of-the-art conversational AI solution that enables organizations to design intricate chatbots that can comprehend and converse in more than 100 languages across a variety of platforms. Its user-friendly, no-code setup ensures easy integration with leading CRM systems, ticketing tools, knowledge repositories, and contact center technologies via APIs, which enhances the automation of challenging customer interactions. Features such as proprietary Natural Language Processing (NLP), support for multiple languages, and integration with ChatGPT allow Chatlayer to empower businesses to improve customer engagement, optimize support workflows, and provide tailored experiences on a large scale. Notably recognized in the Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms, Chatlayer distinguishes itself with its powerful functionalities and intuitive interface. As companies increasingly seek to enhance their customer service offerings, Chatlayer proves to be a vital asset in meeting these evolving demands.

OnePgr is innovating a new paradigm by providing information seamlessly within your conversations, transforming the way sales representatives engage in prospecting and selling, how support teams assist their clients, and how groups collaborate on projects. The foundation of OnePgr's vision rests on three core principles: the consolidation of business information in a single location, the facilitation of contextual and embedded communication, and the provision of shared access to resources among team members. With OnePgr, you enhance your collaborative workspace by integrating content and inviting teammates, while information is automatically compiled. The platform supports embedded communication, enabling team members to exchange video messages, conduct virtual meetings, share files, and bookmark important resources, all within a shared environment where every interaction, including phone calls, video chats, and live messages, is documented and organized. Recognizing that various teams have distinct workflows, OnePgr has combined its building blocks to offer customizable applications tailored to meet diverse functional needs. This flexibility empowers teams to work more efficiently and effectively in their unique contexts.

Language I/O simplifies the process for Fortune 500 companies to overcome language obstacles, enabling them to deliver customer support on a global scale. By seamlessly integrating with your CRM, LIO allows English-speaking support agents to interact in real-time with customers across more than 100 different languages through chat, email, and other channels. Our advanced machine translation platform can be set up within hours, ensuring that your unique company terminology is consistently and accurately translated. We pride ourselves on being the central hub for multilingual customer support, making your transition as smooth as possible. You can specify the terminology you want included in your glossary, ensuring that industry-specific language is properly translated every time. There's no need to invest exorbitant amounts or endure lengthy waits to train a neural machine translation engine; our efficient service will have you operational almost instantly. With Language I/O, you can focus on what matters most—providing excellent support to your customers worldwide.

Dragonboat is the Product Portfolio Layer for agentic enterprises to achieve product outcomes at AI speed and strategic cohesion. It brings together: - An elastic ontology-based foundation — encoded with domain expertise, with a semantic layer actively maintained by ambient agents via contextual integrations across the enterprise toolstack for unified data and coordination. - Product and portfolio apps — powered by runtime intelligence, with headless access for humans and agents to analyze and act from the same live portfolio reality. - Portfolio intelligence running across the product operating graph — surfacing ripple effects, upstream and downstream impacts, and real-time recommendations grounded in portfolio logic, memory, and intent. Enabling executives, teams, and AI agents to reason, decide, and work together across strategy, investments, and PDLC with clarity, speed, and scale. Built by domain experts, adopted by enterprises including BBC, Cornerstone OnDemand, and U.S. Bank, Dragonboat is the go-to OS for modern product-centric organizations operating in a unified agentic paradigm. Learn more at dragonboat.io

Outdoo is a unified AI roleplay and coaching platform that helps customer-facing teams practice, execute, and improve real customer conversations through integrated roleplay, feedback, and performance tracking. The system delivers AI-driven roleplay simulations based on real scenarios and deal context. Users receive structured feedback through unified scorecards that measure competencies across both simulated practice and live calls. Targeted micro-learning modules reinforce specific skill gaps, supporting onboarding, ongoing training, and continuous performance development. For managers and enablement leaders, Outdoo provides visibility into readiness, coaching activity, and skill progression across individuals and teams. Centralized dashboards connect practice data with execution outcomes. The platform integrates with learning management systems (LMS), customer relationship management (CRM) platforms, and conversation intelligence tools. It supports SCORM and xAPI standards and integrates with more than 120 enterprise systems. Key features include: * AI-powered roleplay simulations grounded in real customer scenarios * Unified scorecards for both practice sessions and live interactions * Personalized micro-learning tied to skill gaps * Manager dashboards for tracking readiness and coaching effectiveness * Enterprise integrations across LMS, CRM, and conversation intelligence platforms Outdoo is used by organizations seeking structured, measurable coaching processes that link training directly to real-world performance.

Our Virtual Receptionists are available around the clock, providing services at a significantly lower cost compared to a full-time receptionist on a 40-hour weekly schedule. Research indicates that there is an 80% likelihood that callers will not leave a message when faced with a voicemail system, and many tend to disconnect after just five rings. To address this challenge, numerous businesses choose to outsource their traditional telephone reception needs. Our skilled Customer Service Representatives can manage incoming calls in the same manner as your own staff, with the ability to transfer calls to your office extensions, mobile devices, or take thorough messages for timely delivery. Whether you opt for 24/7 service or assistance during peak times, we are ready to support your business whenever necessary. Missing out on crucial revenue-generating or customer service calls can lead to financial losses, emphasizing the importance of reliable call handling. In addition to managing phone calls, AnswerFirst's Customer Service Professionals are also equipped to triage, process, and deliver your emails efficiently, ensuring no communication goes unnoticed.

Allow us to take care of your customer support needs. Our round-the-clock teams located in the UK are trained to resonate with your brand's voice, ensuring your customers are thoroughly satisfied! We can integrate our services in as little as a week, while systematically documenting knowledge throughout the onboarding phase. You have the flexibility to scale our services up or down according to your requirements. As your business evolves, we grow alongside you, seamlessly utilizing your existing tools. Our communication extends to all your channels, including social media, allowing us to engage with your customers where they are. We continuously analyze interactions to enhance our service, guaranteeing total customer satisfaction. A remarkable customer service experience not only fosters loyalty but also strengthens your brand reputation. Our award-winning UK-based support team is dedicated to mirroring your brand's voice, ensuring that every customer interaction leaves a positive impression. By collaborating with us, you will remain competitive and adept at satisfying the expectations of today's consumers. Additionally, join a network of customer success professionals who receive insightful updates from our industry directly to their inbox monthly. Staying informed about the latest trends can help you innovate and elevate your customer service strategy.

In today's digital landscape, it has become increasingly uncommon to complete routine tasks within the same workplace. Managing every detail of these processes can often lead to feelings of being overwhelmed. To alleviate this burden and maintain a competitive edge, consider employing virtual assistants who can take on repetitive and mundane tasks for you. By leveraging professional virtual assistant services, you can delegate administrative responsibilities and concentrate on what truly drives your business forward. These services cater to businesses of all sizes, assisting them in efficiently handling their repetitive tasks. Engaging a virtual assistant agency equips your organization with the additional support needed to tackle growing business demands, all without the necessity of hiring new employees. A virtual assistant can be utilized for a wide range of services, including digital marketing, appointment scheduling, and managing personal errands or events. Ultimately, this approach not only streamlines operations but also enhances productivity across various aspects of your business.

ASC is a professional answering service available 24/7 to over 3500 businesses across the country. Our reliable service caters to various industries, including law firms, medical offices, insurance agencies, financial advisory firms, and more. Our highly trained customer service professionals can handle all kinds of calls, from greeting callers to scheduling appointments, transferring calls, and relaying messages. With ASC, you can expect accurate and dependable message-taking at all times. Our service allows you to never miss a call and answer all live chats while giving your customers a great first impression. We capture all important messages round the clock, saving you money on hiring full-time receptionists. Our platform integrates seamlessly with over 5000 applications, and our web and mobile app allow you to access our services from anywhere. We also offer Payment IVR and comply with HIPAA and PCI regulations. Choose ASC and experience the power of smiling faces that care.

Add an experience layer to your digital workplace with Workgrid. Pull notifications, communications, and tasks from core systems into one unified experience accessible via mobile or desktop apps, or through a toolbar layered onto your intranet. Make it easier for employees to access timely, contextual information, and help them focus their attention on what really matters. Automate tasks and workflows, integrate with enterprise systems, and improve the digital employee experience with features like chatbot, microapps, and integrations. Create a digital workplace that is accessible wherever your team works, whether it is in an office, remotely, or a little bit of both. Learn more about how Workgrid can enhance your digital employee experience, request a demo today!

sclera, a robust Network Monitoring software, caters to Property Owners, Property Managers, Vendors, System Integrators, etc., by providing cost-effective solutions to remotely monitor an unlimited number of devices. sclera adapts its system and develops a network map based on the property's infrastructure. Users are provided an activity dashboard that enables them to monitor their devices across several networks. This helps users locate and identify network issues by receiving instant notifications for device failures, sensor alarms, advanced reports and statistics, and many more. A graphically descriptive network topology aids in the easy identification of faulty devices in real-time, allowing for quick resolution of issues. sclera helps devices connected to it run smoothly by integrating multiple sensors from myDevices, Disruptive Technologies, Datahoist, and others. The remote access option in sclera allows vendors to securely diagnose devices while troubleshooting networks using a variety of network tools from anywhere in the world. Various network protocols such as SNMP, BACnet, LoRaWAN are supported by sclera.

Miuros transforms your data into practical insights using AI-driven analytics, quality assurance, and automation tailored for expanding customer service teams across the globe. With a treasure trove of customer service data at your disposal, we are here to help you extract its full potential. The Miuros Intelligence Suite enables you to quickly address complex inquiries, enhance customer experiences, and boost operational efficiency. Our adaptable dashboards empower managers to make informed, fair decisions independently based on data. Additionally, our quality assurance solution focuses on providing agents with opportunities for growth and improvement. For more established customer service teams, we offer an AI-powered assistant that leverages machine learning to handle repetitive tasks, allowing your team to focus on higher-level issues. Furthermore, our customer service data suite seamlessly integrates with platforms like Zendesk, Freshdesk, Salesforce Service Cloud, and Help Scout, ensuring you have comprehensive oversight of your customer service processes. We will handle the setup of your customer service data suite, eliminating the need for your IT department's involvement, so you can focus on what truly matters—enhancing service quality and customer satisfaction.

Wing is more than a virtual assistant service. We offer our customers unparalleled benefits. You can create complex tasks with Workflows by simply dragging and dropping. You can set them up to run as many times as you like, or ask Wing for them to run ad-hoc. Wing has ex-consultants from top global firms such as McKinsey and SAP. They can help you optimize your processes and workflows. Your assistants are located all over the globe. They are college-educated and speak English as their first language. They also undergo a rigorous 3-month training & testing program and are supervised closely by skilled Operations Managers. Your happiness is further incentivized and compensated for our assistants at a higher-than-market salary. Wing is based in San Francisco but has employees all over the globe. We are open to hiring the best people and do not limit ourselves by borders.

Enhance your customer service experience through our live chat solutions designed for multiple agents. Seamlessly build and connect our chat functionalities with your CRM and social media tools by utilizing our APIs. Choose the model that aligns with your requirements, whether it's entirely automated bots, fully live chat, or a combination of both to achieve optimal results. Our proprietary AI engine leverages Natural Language Processing (NLP) to gain deeper insights into user intentions within typical business scenarios. This engine is versatile and operates with both text and voice messaging, and it can be augmented by external AI tools as needed. Our advanced AI incorporates cognitive models, machine learning, and NLP to deliver superior performance. The platform is designed to be robust, featuring extensive customization options for your bot behaviors. Through the Botmaker API, you can integrate your preferred platforms for various functionalities, including CRM, live chat, reporting, specific AI tasks, pipeline management, and more. We are committed to assisting you in developing and integrating tailored solutions for your unique projects, ensuring that your business meets the ever-evolving demands of customer engagement. Our comprehensive approach guarantees that you can effectively manage customer interactions across multiple channels.

The Streaming service is a real-time, serverless platform for event streaming that is compatible with Apache Kafka, designed specifically for developers and data scientists. It is seamlessly integrated with Oracle Cloud Infrastructure (OCI), Database, GoldenGate, and Integration Cloud. Furthermore, the service offers ready-made integrations with numerous third-party products spanning various categories, including DevOps, databases, big data, and SaaS applications. Data engineers can effortlessly establish and manage extensive big data pipelines. Oracle takes care of all aspects of infrastructure and platform management for event streaming, which encompasses provisioning, scaling, and applying security updates. Additionally, by utilizing consumer groups, Streaming effectively manages state for thousands of consumers, making it easier for developers to create applications that can scale efficiently. This comprehensive approach not only streamlines the development process but also enhances overall operational efficiency.

Zilla empowers security teams with the necessary visibility and automation to maintain the security and compliance of cloud applications effectively. By utilizing Zilla, you can confidently verify that your application security configurations are accurate, permissions are suitable, and that API-based integrations are safeguarded against potential data leaks. As the cloud footprint continues to grow, the complexity of data interactions also increases. Therefore, implementing automated access reviews becomes essential to ensure that both users and API integrations are granted appropriate access. The reliance on cumbersome spreadsheets or intricate identity governance solutions requiring costly professional service engagements is becoming outdated. With automated collectors, it’s effortless to gather permission data from all your cloud services and on-premises systems as needed, streamlining the compliance process. This approach not only enhances security but also saves valuable time and resources for security teams.

Enhance both productivity and customer satisfaction through the leading auto-complete solution available today. A significant portion, over 95%, of customer service interactions often involve repetitive phrases. By utilizing intelligent sentence completions, these redundancies can be anticipated, allowing your team to focus less on monotonous typing and more on delivering exceptional service. This approach not only boosts productivity but also elevates the quality of responses, resulting in quicker replies to customer inquiries. Consequently, this creates additional time for your clients and your service staff alike. Maintaining a consistent tone of voice is essential for any brand's identity. TypeGenie's suggested phrases promote a uniform style among the support team. These completions are not only highly relevant but also tailored to individual needs, as they draw upon your previous tickets. Leveraging state-of-the-art artificial intelligence, specifically deep learning with self-learning capabilities, means that the more frequently your team engages with TypeGenie, the more refined the suggestions become. Ultimately, this fosters a more effective and personalized customer service experience.

Product Managers should prioritize their attention on users, addressing problems, and developing product strategies rather than getting bogged down with operational tasks. Zeda.io offers a comprehensive collaboration platform tailored for product managers aiming to enhance their productivity, enabling them to move swiftly from conception to product launch. It facilitates the creation of accessible Product Requirement Documents (PRDs) for stakeholders, alongside planning customer journey paths to enrich user experiences. Additionally, the platform includes an intuitive wireframing tool to help visualize product designs effectively. Users can craft personas to better understand their needs, behaviors, and goals, as well as analyze competitors to formulate strategies that provide a competitive edge. By breaking the product down into features, teams can integrate with project management tools seamlessly. Moreover, Zeda.io provides built-in frameworks to guide decision-making on future developments or the option to design personalized frameworks tailored to specific projects. Ultimately, the platform empowers Product Managers to streamline their workflows and focus on what truly matters: delivering valuable products.

Enhance the identity experiences across various applications to ensure they are more seamless, secure, compliant, and productive. By automatically incorporating the appropriate real-time actions, users and teams can efficiently interact with data in downstream applications with just a single click. This next-generation technology offers granular access to specific functions within applications, going beyond traditional PAM and CASB solutions to achieve genuine zero trust. Events such as identity provisioning and detection of suspicious activity are managed by AAPI, which automates responses related to identity, applications, and security. Furthermore, AAPI seamlessly integrates the right real-time actions for users and teams, allowing them to easily engage with data in their selected applications while being safeguarded by your IAM. Users are granted access solely to the features they require within the applications, ensuring that all other aspects remain protected and secure, all managed through your IAM. This streamlined approach significantly enhances the overall efficiency and security of identity management processes.