Business Software for Zendesk

Onna, a real time search solution, allows you to connect and search across a growing number of cloud platforms. Onna helps users access eDiscovery and find high-value items across all legal departments. Onna allows users to report, collaborate, manage compliance, and share documents. Onna integrates well with other data sources such as DropBox, Confluence, and Gmail.

Transform the way you interact with your clientele by utilizing Engagement Cloud, which equips your team to leverage customer insights and data for crafting tailored omnichannel marketing strategies. This platform effortlessly integrates with your current eCommerce and business systems, providing a robust marketing solution that truly delivers results. Formerly known as dotmailer, dotdigital serves as a cloud-based email marketing automation tool designed primarily for small to medium-sized enterprises (SMBs) as well as larger B2B, B2C, and eCommerce organizations. Its straightforward yet potent functionality enables businesses of any size to effortlessly design, execute, and monitor personalized, optimized, and targeted email campaigns. Key features of dotdigital encompass multichannel marketing, effective lead nurturing, optimization of email send times, automated email responses, and comprehensive campaign management, ensuring that every marketing effort is both strategic and impactful. With these tools at their disposal, businesses can engage customers more effectively than ever before.

Jahia is an Agile Digital Experience Platform that delivers smart content powered with customer data. Jahia is a cloud-based platform that helps organizations use their customer data and content to engage with customers. Jahia can be integrated into existing technology stacks, and can be customized to meet the specific business needs and challenges of each organization. The Jahia Platform is an enterprise-grade platform that includes a CMS and CDP. It allows you to plug in to best-of-breed products while also bringing together different user communities (developers/marketers, end users). It provides enterprise-level security and scalability, Out of the Box capabilities, modern APIs, and the flexibility to connect to your best of breed products.

The 3rd generation of an award-winning no-code platform for hyper-automating conversational applications and workflows that operate over any channel and are powered by the latest AI.

Enterprise notifications facilitate swift communication of vital information, enable response monitoring, and ensure employee safety. AlertFind from Aurea Messaging Solutions (AMS) equips you with essential communication tools for emergencies and unexpected disruptions. You can reach employees through various channels such as email, landline, mobile phone, and text message, while also allowing for their feedback. With our extensive collection of free API connectors, you can seamlessly link to numerous data sources within your organization. The proprietary platform of AlertFind ensures quick and straightforward integration with your HR systems, including Workday, Peoplesoft, Active Directory, and several others. The newly designed user interface (UI) for AlertFind offers a modern web-based experience, enhancing convenience for users. Additionally, you can benefit from improved speed, as the system is now more efficient and lightweight, providing enhanced compatibility and security for your emergency notification needs. This streamlined approach not only simplifies communication but also fosters a safer work environment.

Cloud Telephony Solutions and Deep Insights that are AI-enabled. Automate communication, bring operations online, and manage the large call inflow. Automated Outbound Solutions can be used to reach students and parents. With just one missed call, conduct surveys and collect valuable data. Automated Outbound Solutions can help you reach your customers. Hosted call center solutions and IVR are available for verification, reducing cancellations and operational expenses. Our hosted call center solutions make it possible to provide assistance to patients 24x7. Customers can save time by combining IVR and ASR. This allows them to reach the person they need in half the time, especially during emergency situations. They also receive regular updates. Smart IVR allows you to collect customer data and handle large calls. Our automated outbound solutions will help you reach your customers with important updates.

ScrumGenius streamlines standups, surveys, meetings, and daily reporting across different time zones, enabling your team to connect anytime and from anywhere. By using our online check-ins, you can minimize time-consuming meetings, repetitive communications, and various distractions. With ScrumGenius, you can effectively track goals and obstacles while monitoring your team's progress towards completing projects. This platform empowers your team to visualize critical information regarding common challenges, team engagement levels, and more. Integrated with project management tools such as GitHub, JIRA, Asana, Azure DevOps, and Clubhouse, ScrumGenius allows you to search for tasks and activities in these applications and incorporate them into your check-ins. Additionally, it seamlessly connects with company-wide messaging platforms like Email, Slack, Microsoft Teams, and Cisco Webex Teams to facilitate check-ins in the environments where your team is already working. By fostering greater transparency and trust among team members, ScrumGenius enhances decision-making, collaboration, and overall focus within the team. Ultimately, ScrumGenius transforms the way teams communicate and collaborate, leading to more efficient workflows and improved project outcomes.

We provide you with a dedicated team of skilled Upcallers to handle your calls, along with user-friendly software to track your performance. This comprehensive solution allows you to connect with your contacts without needing to make the calls yourself. Upcall serves as a conversation-focused marketing and sales platform that employs real individuals to obtain insights through phone interactions. It is designed to be scalable, efficient, and easily adaptable to fit within your current processes. When you seek effective results, nothing surpasses the impact of a direct phone inquiry. You can collect a range of information, from detailed open-ended feedback to precise data points that meet your needs. Boost your answer rates by utilizing a local caller ID for any region or opting to showcase your own phone number when making calls. Foster engaging, interactive dialogues with your leads, steering them toward your defined objectives, whether that involves setting appointments, qualifying potential sales, gathering information, or any other goals you have in mind. This approach not only enhances engagement but also builds rapport with your audience, ultimately leading to better outcomes for your campaign.

Step-by-step guides that are integrated directly into your software tools and applications empower your users. Reduce support and training costs. Increase employee productivity and user engagement within your teams. Lemon Learning's interactive, in application tips give your users the ability to learn wherever they are. Your users can move at their own pace with integrated step-by-step guides that are always available. You can take it to the next level. Lemon Learning tips are viewed 7-10 times more than standard content or internal documentation. Engaging content is just a click away and will help your team master their tools quickly. It is not enough to just provide training. It is important to promote effective and sustainable change management. Lemon Learning makes it easy to access solutions such as Salesforce, Office365 and Workday.

Eliminate uncertainty in your data by utilizing integrated reports along with user-friendly dashboards that are a breeze to create. Merge data from various applications to form a comprehensive and powerful overview of your organization. Motivate significant changes directly from your personalized reports, which can be effortlessly updated. Easy Insight empowers you to enhance your business strategies through evidence-based data. Link your cloud applications to achieve unparalleled clarity regarding inventory management, conversion rates, and project timelines. Acquire practical insights and transform your data into visually appealing, straightforward dashboards from SaaS platforms like Basecamp, DEAR Systems, Katana, Xero, and several others. By combining data across different departments, you can attain a well-rounded perspective of your business, covering everything from sales pipelines and project developments to financial metrics and inventory levels. Effortlessly design custom dashboards featuring tables, charts, maps, and more, to effectively address critical business intelligence inquiries and foster informed decision-making. This streamlined approach not only simplifies data management but also empowers teams to act swiftly based on insights gleaned from comprehensive analytics.

Connect and centralize data. Transform your data landscape into a flexible powerhouse. Data Virtuality is a data integration platform that allows for instant data access, data centralization, and data governance. Logical Data Warehouse combines materialization and virtualization to provide the best performance. For high data quality, governance, and speed-to-market, create your single source data truth by adding a virtual layer to your existing data environment. Hosted on-premises or in the cloud. Data Virtuality offers three modules: Pipes Professional, Pipes Professional, or Logical Data Warehouse. You can cut down on development time up to 80% Access any data in seconds and automate data workflows with SQL. Rapid BI Prototyping allows for a significantly faster time to market. Data quality is essential for consistent, accurate, and complete data. Metadata repositories can be used to improve master data management.

Up until now, businesses seeking comprehensive features in an enterprise Content Management System often encountered a narrow range of expensive and complex solutions. QuickSilk eliminates these obstacles. There’s no requirement for a large team of developers. With QuickSilk, marketing and communications departments can effortlessly oversee website and digital marketing endeavors with ease and efficiency. Experience enhanced search engine optimization, e-commerce capabilities, membership and event management, and the convenience of one-click microsite creation, among other features. Additionally, QuickSilk consolidates full access control, allowing your team members to view and modify content as needed. Offering a wide selection of functionalities typically associated with pricier and more complicated CMS options, QuickSilk is user-friendly enough for individuals without web development skills to create, manage, and update a website. Moreover, QuickSilk's adaptable subscription plans come with comprehensive support, helping to lower IT expenses while providing improved security, automatic updates, and more. This makes QuickSilk an attractive choice for organizations aiming for efficiency without sacrificing quality.

No matter if you are managing inbound, outbound, or a combination of telephony operations, our cloud-based contact center solution is equipped with an array of tools designed to streamline processes and boost efficiency. The beauty of this solution lies in its cloud nature, enabling you to get set up in just a matter of minutes. It offers effortless scalability, the ability to oversee remote or distributed teams, and seamless access to sophisticated reporting, analytics, and customer experience features. An inbound call center is a fundamental component of any comprehensive call center solution, specifically designed to handle incoming customer calls and respond effectively according to your business criteria. In today's rapidly evolving marketplace, businesses need to be where their customers are. Given that modern customers utilize a variety of communication platforms, it is essential to have a nimble Contact Center that can accommodate multiple channels for improved connectivity. Our multi-channel Outbound Call Center solution not only enables you to target specific customer segments but also significantly enhances the quality of customer interaction, ensuring that no opportunity is missed. Adaptability and responsiveness are key in today’s customer service landscape, making our solution an ideal choice for forward-thinking organizations.

A unified platform can be deployed to enhance your organization's visual knowledge and automate tasks over time. TechSee's platform provides a single view of customer issues across an organization. This allows for warm transfer between channels and leverages visual data to enable AI-powered automation. The platform has been proven to work with large departments and tens to thousands of reps. It can also support technicians, agents, and end users in new locations without affecting availability or performance. The platform uses visual data to automate processes with Computer Vision AI. This includes real-time decision support for agents as well as self-service for customers. The organization has access to the full history of each customer's visual session. This allows them to understand the context of each contact. This information can be used to support internal collaboration and is compliant with privacy policies.

Experience a Customer Interaction Management platform powered by symbolic AI designed to enhance self-service capabilities and elevate customer satisfaction and loyalty. It effortlessly interprets user inquiries, even when phrased differently, ensuring comprehensive understanding from the start. With a rapid implementation timeline measured in days instead of months, this high-performance AI solution is ready to use right out of the box. Its patented NLP technology, rooted in Meaning-Text Theory, facilitates highly engaging conversations. Additionally, the platform is compatible with your existing knowledge, content, and products, and boasts native support for more than 30 languages across various channels, including web, mobile, social media, and SMS. The open APIs and SDKs are customizable to fit your specific requirements. Many businesses have found trust and satisfaction in utilizing Inbenta, and you too can harness the power of our AI platform to address standard business scenarios as well as unique challenges. You can easily integrate, import, or manually add content into Inbenta, and our intuitive visual drag-and-drop editor allows you to craft decision trees quickly, transforming them into transactional applications with our flexible webhooks system. Inbenta is designed to adapt and grow with your organization’s evolving needs.

Unite, comprehend, and prioritize customer feedback on a comprehensive and collaborative platform. Gain valuable insights through AI-enhanced thematic and sentiment analysis. Maximize the potential of your customer feedback using advanced theme and sentiment evaluations that uncover insights critical to enhancing your business metrics. Seamlessly integrate feedback from various sources such as online reviews, chats, and surveys with one-click functionalities. Thematic simplifies the use of feedback by automatically redacting data, ensuring that teams can work with information safely and in compliance with regulations. It categorizes feedback into themes and sentiments as they arise and quantifies recurring themes for deeper understanding. Utilize search functionalities to explore similar themes and gather additional insights. Effortlessly adjust themes using options like edit, ignore, and merge. Identify major concerns with robust analytical tools, and apply filtering mechanisms to segment and refine your findings based on structured data. Establish alerts for emerging issues and quickly navigate to pinpoint the exact root causes, allowing for proactive management and resolution of customer concerns. This comprehensive approach fosters a deeper connection with customers and informs strategic decisions effectively.

SABIO search utilizes advanced algorithms that enhance their functionality with each user interaction, ensuring a continuously improving search experience. As you enter your queries, auto-suggestions and tailored recommendations guide you toward relevant knowledge. In fact, you can discover information you weren't initially seeking, thanks to synonym recognition. The search results are dynamically organized, reflecting factors such as relevance, accuracy, validity, popularity, and associated tags. To refine your findings further, you can apply additional filters or incorporate specific tags, enhancing your search customization. SABIO also allows you to upload, manage, and search across various common file formats, including Word, Excel, PDF, and PowerPoint. This platform provides a robust foundation for delivering effective customer service in a multichannel setting. By ensuring that consistent, updated, and verified knowledge is accessible at every customer interaction point, all sourced from a single, reliable source, SABIO simplifies knowledge management to an unprecedented level. Ultimately, it empowers users with an immediate and user-friendly approach to managing information effectively.

Astronomer is the driving force behind Apache Airflow, the de facto standard for expressing data flows as code. Airflow is downloaded more than 4 million times each month and is used by hundreds of thousands of teams around the world. For data teams looking to increase the availability of trusted data, Astronomer provides Astro, the modern data orchestration platform, powered by Airflow. Astro enables data engineers, data scientists, and data analysts to build, run, and observe pipelines-as-code. Founded in 2018, Astronomer is a global remote-first company with hubs in Cincinnati, New York, San Francisco, and San Jose. Customers in more than 35 countries trust Astronomer as their partner for data orchestration.

Hello Customer is an end-to-end customer feedback management platform. It allows you to collect, analyse, and respond to customer feedback in real time. You can create customer satisfaction surveys using NPS, CSAT, CES or CES. Our AI engine ISAAC allows you to instantly see where your product is doing well and where it needs improvement.

Fullstory is a platform for behavioral data that reveals the hidden story behind consumer behavior. Fullstory allows product, engineering and data teams to connect sentiments signals with other data sources in order to design the next best actions. Fullstory provides deeper and more immediate actionable insights than conventional web and product analyses that can only surface what is happening but not why. It is the only behavioral data platforms that provide the context needed to create in-the moment experiences that drive revenue. Fullstory's behavioral analytics is ready for AI. It uses first-party data that has been automatically captured, indexed and semantically structured. No longer do enterprises waste hours and resources on data analysis.

For B2B marketing and revenue teams, proving marketing's impact is incredibly difficult when engagement data is siloed across multiple MarTech tools. CaliberMind is the GTM Intelligence and Multi-Touch Attribution platform that unifies all that chaotic data into one trustworthy source of truth. We provide the complete picture marketers need to finally stop defending their marketing efforts (and the marketing budget) and start proving the value marketing adds to the business. CaliberMind gives marketers the confidence to answer, ‘What’s working?’, tell the story of their contribution, and make smarter investments that drive lucrative sales opportunities and accelerate revenue growth.

Framestr enables companies to effectively generate and nurture leads by utilizing engaging forms alongside workflow management solutions. These forms seamlessly connect with popular customer relationship management (CRM) and email marketing platforms such as Asana, Zendesk, Slack, Mailchimp, and Campaign Monitor. Begin organizing your data and expand your business today! By default, Framestr offers daily summary insights, including metrics like Unique Views, New Submissions, Conversion Rate, and Total Submissions over time. For a more comprehensive analysis, users can integrate Google Analytics. Collect information in your preferred format to enhance data quality and provide an improved experience for form users. Additionally, you can programmatically access Framestr's resources to develop custom integrations with third-party applications. Implementing real-time field validation on your forms allows you to collect information in the most suitable format, thereby elevating both data quality and user experience. Overall, Framestr empowers businesses to streamline their lead management processes and make informed decisions based on actionable insights.

Cross CRM assists contact centers with quality management and increases productivity for each phone call, chat or digital. Cross CRM allows for significant cost reductions in quality control and reporting. CROSS-CRM allows for online training programs and AI powered speech analysis to track each agent's progress.

UniVoIP's Cloud Contact Center, which is 100% scalable, ensures a customer-centric communication strategy that works seamlessly across all touchpoints including SMS, email and voice. UniVoIP's enterprise grade contact center technology is a leader in innovation. Agents and supervisors can engage, monitor, and proactively serve customers via their preferred media channels at a time and place that suits them best.

We are already the premier choice for your competitors. Sailthru by Marigold stands out as the most cutting-edge platform for email, web, and mobile solutions. It fulfills all your email requirements seamlessly. You can handle all aspects of your email—ranging from campaigns to triggered and transactional messages—within a single, reliable system. Our Audience Builder makes it simple to segment your audience, while the Email Composer allows you to create stunning emails effortlessly, without needing any HTML or CSS skills. Sailthru is recognized as one of the largest and quickest email dispatchers globally. Challenge us; we're ready for it. What sets Sailthru’s personalization apart is its unique approach. Instead of merely disguising segmentation tactics as 'personalized,' our exclusive algorithms enable genuine personalization at the individual level across your emails, website, and mobile applications. This capability is driven by our industry-leading customer profiles. In practical terms, this means you can deliver 5 million distinct emails to 5 million different customers, showcasing the beauty of automation and tailored communication. With Sailthru, the possibilities are limitless, ensuring that every customer feels uniquely valued.