Business Software for NinjaOne

Vivantio has been recognized as one of the best customer service management software platforms on the market. We provide a SaaS service management product that serves multiple customer service areas including customer support ticketing, help desk, service desk, IT service management, asset management, and enterprise service management, all backed by proven industry frameworks, such as ITIL. Vivantio provides flexible licensing options to meet the business requirements of the world's fastest growing organizations.

Control D is a customizable DNS filtering and traffic redirection platform that leverages Secure DNS protocols like DNS-over-HTTPS, DNS-over-TLS and DNS-over-QUIC, with support for Legacy DNS. With Control D you can: block malicious threats, block unwanted types of content network wide (ads & trackers, IoT telemetry, adult content, socials, and more), redirect traffic using transparent proxies and gain visibility on network events and usage patterns, with client level granularity. Think of it as your personal Authoritative DNS resolver for the entire Internet that gives you granular control over what domains get resolved, redirected or blocked.

Suppportbench is a business-to-business (B2B) customer support platform and unlike everyone else, is scalable and affordable with features you expect to pay 5x for. Supportbench is not your typical ticketing system with suite of disjointed products but was created to be one seamless solution handling all business-critical functions with a support team that other companies on this list envy 😉 We make business to business relationships simple and easy to manage so you can effortlessly grow yours. We are razor focused in helping teams that have to support other businesses (B2B) in helping to manage all of the complexities that arise when supporting these high volume environments. Supportbench provides enterprise-level tools that allow mid-sized businesses to help retain more customers, automate more, while saving costs. Features include customizable surveys including NPS and CSAT, seamless integrations to CRMs like Salesforce, real time analytics, built in scheduling tools, knowledge base, support ticketing system, agent and team scorecards, customer success health scoring, adaptive response times and much more. Our reviews SAY IT ALL ..🎤.

All-in-one software transforms the way MSPs provide managed IT services to their customers. HaloPSA empowers you to manage your entire service desk with ITIL-aligned, out-of-the box functionality.

Slack is a cloud-based platform that enhances project collaboration and team communication, specifically tailored to foster smooth interaction within organizations. With a robust suite of tools and services unified in one platform, Slack allows for private channels that encourage engagement among smaller groups, direct messaging options for sending information straight to coworkers, and public channels that invite discussions among members from different organizations. Accessible on various operating systems including Mac, Windows, Android, and iOS, Slack boasts a wide array of features such as chat capabilities, file sharing, collaborative workspaces, instant notifications, two-way audio and video calls, screen sharing, document imaging, and activity tracking, among other functionalities. Additionally, its user-friendly interface and versatile integration options make it a popular choice for teams seeking to enhance their productivity and communication effectiveness.

TeamViewer, a popular remote support and access software, allows users to remotely connect and control computers or devices from anywhere on the planet. It is widely used to troubleshoot technical issues, manage IT services, and provide customer support. The software supports secure file sharing, real time collaboration, and remote desktop accessibility across multiple platforms, including Windows MacOS Linux iOS and Android. TeamViewer has a number of security features, including end-to-end encrypted connections and two-factor authentication. This ensures a safe and reliable remote connection. Individuals, IT professionals and large organisations use it to boost productivity, provide remote support and manage devices efficiently.

ConnectWise PSA (formerly ConnectWise Manage) a robust business management platform, is designed for companies that offer service and support technology. ConnectWise PSA is trusted by more than 100,000 users. It offers a wealth features that enable teams to achieve greater accountability and operational efficiency. ConnectWise PSA includes help desk, billing and time tracking, project management, agreement management, sales and marketing, procurement and reporting tools. ConnectWise PSA™ (formerly ConnectWise Manage) is an award-winning professional services automation (PSA) solution that connects your entire operation. It creates a single view via a single data layer, so you can clarify and streamline what’s actually happening in your business.

ConnectWise Control (formerly ConnectWise Control) is a remote-support solution for Managed Service Providers, Value Added Resells, internal IT teams and managed security providers. ConnectWise ScreenConnect is a fast, reliable, secure and easy-to-use remote support solution that helps businesses resolve customer issues faster, from anywhere. The platform offers remote support, remote meeting, remote access and customization. It also integrates with leading business software. Raising the bar on remote support will reduce downtime for customers. Give technicians the ability for superior service by providing reliable, direct connections that allow them to access desktops and mobile devices when needed. Remote desktop and mobile support solutions that are flexible, fast, and secure for every industry. Not sure which version to choose? We'll help you choose the right version for your needs. No credit card needed for the 14-day free trial.

Cyberthreats are eradicated Restores confidence. Traditional antivirus is no longer sufficient. Malwarebytes eliminates all new threats before other antivirus systems even know they exist. Malwarebytes blocks viruses, malware, malicious sites, ransomware, hackers, and other threats that traditional antivirus can't stop. Organizations of all sizes use our cutting-edge protection and response strategies. Traditional antivirus is slow to respond to new threats. It's also "dumb". We use layers like anomaly detection (an artificial intelligence type), behavior matching, application hardening, and behavior matching to destroy malware that has never been seen before. It's not like traditional antivirus.

N-able™, Passportal™, provides simple, yet secure password management and documentation management that is tailored to the needs of MSPs and ITSPs. The platform is cloud-based, offering channel partners automated password protection. It makes it easy to store, manage, and retrieve passwords and client information from any connected device. N-able™, Passportal™, also offers value-added services products such as Documentation Manager™, Site™, and Blink™. These products promote compliance with industry regulations, protect businesses against data breaches, cybersecurity threats and network vulnerabilities.

CrowdStrike Falcon is a cutting-edge cybersecurity platform that operates in the cloud, delivering robust defenses against a variety of cyber threats such as malware, ransomware, and complex attacks. By utilizing artificial intelligence and machine learning technologies, it enables real-time detection and response to potential security incidents, while offering features like endpoint protection, threat intelligence, and incident response. The system employs a lightweight agent that consistently scans endpoints for any indicators of malicious behavior, ensuring visibility and security with minimal effect on overall system performance. Falcon's cloud-based framework facilitates quick updates, adaptability, and swift threat responses across extensive and distributed networks. Its extensive suite of security functionalities empowers organizations to proactively prevent, identify, and address cyber risks, establishing it as an essential resource for contemporary enterprise cybersecurity. Additionally, its seamless integration with existing infrastructures enhances overall security posture while minimizing operational disruptions.

A singularly innovative platform. Unmatched velocity. Limitless scalability. Singularity™ provides unparalleled visibility, top-tier detection capabilities, and self-sufficient response mechanisms. Experience the strength of AI-driven cybersecurity that spans across the entire enterprise. The foremost companies in the world rely on the Singularity platform to thwart, identify, and address cyber threats at remarkable speed, larger scales, and with enhanced precision across endpoints, cloud environments, and identity management. SentinelOne offers state-of-the-art security through this platform, safeguarding against malware, exploits, and scripts. The SentinelOne cloud-based solution has been meticulously designed to adhere to security industry standards while delivering high performance across various operating systems, including Windows, Mac, and Linux. With its continuous updates, proactive threat hunting, and behavioral AI, the platform is equipped to tackle any emerging threats effectively, ensuring comprehensive protection. Furthermore, its adaptive nature allows organizations to stay one step ahead of cybercriminals in an ever-evolving threat landscape.

All-in-one software that can be used to repair shops and other businesses. Part-time business? Full-Service Shop Computer Repair Shop? Multiple Locations We have you covered! RepairShopr's Workflow will increase shop efficiency. Integrated communication tools help to build customer relationships. With Leads and Marketing Tools, you can create repeat business and attract new customers. A powerful integrated marketing platform, not just a CRM. You can try RepairShopr for free to see if it is right for you. Quickbooks, Xero and Slack, eTech Parts and PayPal, eTech Calendar, Cloud Print, RepairTech and many other services. CRM, ticketing and billing, invoicing, billing, automated Marketing, 3-way email, POS System inventory, scheduling. Mobile phone repair, inventory management. Automated ordering, refurbs and accessories POS. Time clock. Bike, Jewelry and Watch, Scuba, Autos, Small Engines, Drones, Shoe Repairs, IT Pros / MSSP You name it, we have it!

Remote computer access is simple and secure for individuals and teams. You can now access all your business data and applications from anywhere, anytime, on any device. Key Features and Benefits * Broad Device Support – Remote access to your Mac or Windows computer You can access it from any Mac, Windows or iOS device. * Simple to set up - Simply sign up and install your devices. To go! * Simple to use - The intuitive gestures and menu interface deliver a native experience. Application experience, including support for multiple display devices. * High Performance - Patented streaming technology - including 3D Graphics, HD video and synchronized sound - create an engaging user experience Experience. * Connect from anywhere – Intelligent optimization techniques Even when connections are made over 3G with lower bandwidth, reliable connections can still be made 4G connections * Secure connections - Support for SSL/AES256 bit encryption You can rest assured that your sessions will be safe.

Remotely support client and internal computers using unattended remote access. Users can also access the computer remotely. Splashtop Remote Support is the right tool for you, whether you are just starting with remote support tools or looking for an alternative to expensive products. Splashtop Remote Support, a best-in class remote support tool, allows you to access your managed computers from any device at any time thanks to our fast, high-definition connections.

ScalePad, previously known as Warranty Master, offers an automated solution for managing hardware, software, and warranty services efficiently. Join over 8,000 partners and streamline your asset lifecycle management while gaining essential insights that enhance both productivity and profitability. Are you in search of a straightforward method to access comprehensive insights on your hardware and software assets, including potential revenue opportunities, comparative asset information, and a detailed, sortable inventory list? Check out our video to discover how ScalePad simplifies the asset management process! Effortlessly gather crucial data from your integrations and manage both software and hardware simultaneously to reduce downtime. Our user-friendly reports are designed for clarity, benefiting both your team and clients, while fostering stronger relationships through honest and insightful information. With extensive connections to manufacturers like Dell, HP, and Lenovo, you can rely on ScalePad for real-time, accurate, and updated data that keeps you informed and ready to make strategic decisions. This innovative platform is designed to adapt to your needs, making it an invaluable tool for any organization looking to optimize asset management.

Bitdefender GravityZone offers comprehensive insight into an organization's security status, global threats, and management of security services safeguarding virtual and physical desktops, servers, and mobile devices. All of Bitdefender's Enterprise Security solutions can be overseen from the GravityZone's centralized console, known as Control Center, which facilitates control, reporting, and alert notifications tailored for different roles in the organization. This integrated approach not only enhances security management but also streamlines operational efficiency across various departments.

Founded in 2011, BrightGauge, a solution from ConnectWise, was created to address a crucial gap in the small to medium-sized IT services sector: the need for a more effective method of managing data and demonstrating the value of services provided to clients. The BrightGauge Software enables users to consolidate all vital business metrics into a single interface using gauges, dashboards, and client reports, enhancing visibility and comprehension. With over 1,800 companies globally using the platform, BrightGauge seamlessly integrates with well-known business applications such as ConnectWise, Continuum, Webroot, QuickBooks, Datto, IT Glue, Zendesk, Harvest, and Smileback, among others. Users can perform detailed analyses of their data by manipulating metrics through addition, subtraction, multiplication, and division, with BrightGauge automatically calculating these operations. Additionally, if you want to showcase your responsiveness to ticket inquiries, you can easily present your data with embeddable gauges on public websites, making it a powerful tool for attracting potential clients and demonstrating your capabilities. The software not only enhances data management but also helps build trust with clients by transparently displaying performance metrics.

To ensure the safety of your business operations, it is essential to utilize endpoint protection software that surpasses the capabilities of conventional business antivirus solutions. Endpoint protection, also known as endpoint security, encompasses a range of cybersecurity measures designed to safeguard network endpoints such as laptops, desktops, smartphones, tablets, servers, and virtual environments. This category of services may incorporate features like antivirus and antimalware programs, web filtering, and additional protective measures. By implementing endpoint protection, organizations can effectively secure vital systems, intellectual property, customer information, employee data, and even guests from threats like ransomware, phishing schemes, malware, and various other cyberattacks. If you find yourself pondering whether endpoint protection is necessary, consider this: cybercriminals are perpetually inventing new tactics to infiltrate networks, exploit employee trust, and steal sensitive data. Many smaller businesses may erroneously believe they are not prime targets for such attacks, but this assumption is misleading. In reality, small enterprises with as few as 100 employees are now facing the same level of risk as much larger companies with 20,000 employees, highlighting the universal need for robust cybersecurity measures. Investing in comprehensive endpoint protection is not just a precaution; it's a crucial step toward ensuring the longevity and security of your business in an increasingly dangerous digital landscape.

Cisco Umbrella offers robust defense mechanisms against various online threats, including malware, phishing, and ransomware. OpenDNS serves as a collection of consumer-oriented tools designed to enhance your internet experience by making it faster, safer, and more dependable. Through our extensive network of global data centers and strategic peering collaborations, we optimize internet routing, significantly speeding up access. With options for filtering and pre-set protections, families can shield themselves from inappropriate content and other risks. This service provides a straightforward method for implementing parental controls and content filtering across all devices in your household. Setting up OpenDNS in your home is quick and uncomplicated, with no advanced technical expertise required. Our user-friendly guides and comprehensive knowledge base ensure that installation is simple and efficient. The system effectively blocks over 7 million harmful domains and IP addresses while maintaining excellent performance levels. Additionally, it identifies more than 60,000 new malicious destinations, including domains, IPs, and URLs, on a daily basis. With an impressive capacity to handle over 620 billion DNS queries each day, our global network stands as a reliable guardian against online threats. This level of security and efficiency makes OpenDNS an essential tool for anyone looking to enhance their internet safety.

Accelo is a beloved tool among professional service firms globally, designed to effectively manage client projects and enhance profitability. This comprehensive cloud-based platform encompasses every facet of client work, from initial prospecting to final payment, covering areas such as sales, project management, ticketing, retainers, timesheets, and resource allocation, all accessible from any location. Focusing on both time efficiency and financial management, this client work management system provides an integrated view of the latest business metrics and financial health. By centralizing client interactions, activities, and tasks within a single interface, users can effortlessly track progress without the need for constant status inquiries. Accelo optimizes workflows and boosts productivity across teams, fostering improved visibility and collaboration that empower leaders to effectively manage their businesses while allowing professionals to concentrate on their most critical tasks. Moreover, with the aid of robust automation features, managers can easily ensure that projects are completed on schedule and within budget, enhancing overall operational effectiveness. This makes Accelo an invaluable asset for any service-oriented organization looking to thrive in a competitive environment.

Acronis Automation is a powerful Professional Services Automation (PSA) solution designed specifically for Managed Service Providers (MSPs) to optimize and streamline their business operations. It includes robust features such as automated billing and invoicing, service desk management, CRM tools, project management, inventory tracking, and KPI reporting. Seamlessly integrating with Acronis' Remote Monitoring and Management (RMM), cybersecurity, and data protection services, it provides a unified platform for managing tickets, automating workflows, and analyzing business performance. This centralized solution reduces manual processes, enhances efficiency, and improves client satisfaction, enabling MSPs to focus on delivering exceptional services and driving growth.

SherpaDesk, an all-in-one helpdesk program, is easy to use. Professional services with all the tools you need You can run your business and have the time to do what you love best: Your customers will receive world-class support

Promys Enterprise PSA stands out as a highly acclaimed cloud-based professional service automation platform tailored for IT, managed services, and providers of audiovisual and physical security solutions. With its scalable architecture and user-friendly interface, Promys Enterprise PSA encompasses an array of functionalities such as help desk support, time tracking, billing, project management, procurement, service contract oversight, customer asset management, and comprehensive reporting. Additionally, the platform enables real-time updates regarding invoicing, purchase orders, and various reports related to products, labor, contracts, and overall revenue performance, ensuring that users remain informed and organized. Its extensive feature set makes it an invaluable tool for businesses looking to enhance their operational efficiency and service delivery.

Datto's Autotask Professional Services Automation (PSA) platform stands out as a robust and user-friendly cloud solution that offers a comprehensive overview of an entire business, empowering Managed Service Providers (MSPs) to streamline operations and leverage data insights for enhanced service quality, productivity, and profitability. This innovative PSA tool enables MSPs to optimize every facet of their operations, integrating essential resources necessary for managing a successful services business. With its centralized operations, Autotask PSA enhances understanding through highly customizable dashboards and widgets, facilitating informed decision-making based on real-time data. Additionally, the platform is designed for ease of use, eliminating the need for extensive testing, maintenance, or frequent updates, while boasting a remarkable 99.99% uptime and top-tier security features. Serving as a vital backbone for MSPs, the PSA acts as a single point of reference for business operations, driving efficiency by automating various workflows and processes. In doing so, it not only simplifies management tasks but also empowers MSPs to focus on delivering exceptional service to their clients.