Business Software for Avaya Aura

TCS MasterCraft™ TransformPlus serves as a cognitive transformation platform that enhances transparency into essential business applications by offering an intelligent blueprint and a centralized knowledge repository that is both technology agnostic and driven by implicit knowledge. This automated conversion system facilitates modernization and rapid deployments, enabling enterprises to progress in their digital transformation efforts without causing disruptions to their operations. It includes cognitive code analysis that provides a comprehensive application knowledge repository alongside business rule externalization. This platform not only supports the design and execution of data transformation and migration for businesses, particularly during the modernization of legacy systems, but also aids in the creation of new digital applications through an automatic code generation platform rooted in model-based development. Additionally, it features an automated migration solution for database and language conversion that significantly speeds up the application transformation process while ensuring accuracy and efficiency. By leveraging such capabilities, organizations can better navigate the complexities of digital evolution.

Shoppers entering retail spaces are seeking not just transactions, but also memorable experiences and moments of delight, such as the convenience of picking up or returning online orders in-store or catching a compelling discount from a sales associate on an item they've been eyeing. Yet, many retailers find themselves hindered by outdated point of sale (POS) systems that fail to support the modern, customer-focused capabilities required today. TCS OmniStoreTM emerges as a groundbreaking unified commerce platform that transforms the shopping experience by placing itself at the core of retail operations. This solution addresses the challenges faced by retailers burdened with a disjointed array of systems that cannot keep pace with changing consumer demands. It enables businesses to seamlessly orchestrate integrated multichannel customer journeys while rapidly developing new services and applications without the limitations of traditional channels. Furthermore, it allows customers to enjoy the freedom to checkout from any location within the store, ensuring that retail environments remain consistently engaging and interconnected, fostering unique micro-experiences that resonate with shoppers. Ultimately, TCS OmniStoreTM empowers retailers to elevate their customer interactions in a competitive marketplace.

As retailers develop strategies for a post-COVID landscape characterized by increasing expenses, evolving consumer habits, intense competition, and the enforcement of safety protocols, the ability to react promptly has become essential. This necessity calls for a fundamental transformation in the operational models of retailers. The path ahead involves fostering resilience to unlock significant value and to make informed decisions supported by extensive data, predictive analytics, and intelligent, real-time insights that are both personalized and localized. TCS Optumera™ offers a comprehensive AI-driven retail optimization suite designed to enhance both merchandising and supply chain decisions in a cohesive manner. By leveraging this technology, retailers have experienced sales growth between 3-5%, a reduction of nearly 50% in time invested, the implementation of five times more strategies, and a decrease in costs ranging from 20-30%. Moreover, it enables the optimization of customer baskets across various channels by taking into account demand transferability, consumer preference sets, predictive analytics, and competitive offerings, ensuring a tailored shopping experience for each customer. This comprehensive approach not only increases efficiency but also positions retailers to thrive in a rapidly evolving market.

Innovations in technology are transforming the way organizations approach their sourcing and procurement operations, facilitating the creation of virtual organizations that enhance agile and cohesive processes while ensuring that purchasing decisions are in sync with sourcing strategies. This modern era of agile sourcing and intelligent procurement presents a fresh array of opportunities for leaders, who must also navigate evolving stakeholder expectations. To break down functional barriers, sourcing and procurement leaders are working to integrate the entire source to pay process and are seeking ways to optimize supplier relationships that can foster innovation, all while striving to enhance performance and reduce risks. Procurement 4.0 is defined by seamless source to pay operations, the ability to respond to real-time spending data, automated smart purchasing processes, and the capacity to utilize expansive ecosystems. TAP can function as both a cohesive source to pay suite and a standalone module, which includes TAP Sourcing, TAP Quick Bid, and TAP Procure to Pay, thereby providing flexibility and efficiency in procurement tasks. By embracing these advancements, organizations can not only streamline their operations but also harness the full potential of their procurement strategies to drive greater business success.

In today's digital landscape, we are assisting organizations in their strategic shift towards subscription-based business models, effective data monetization, and comprehensive device management. Our approach emphasizes mass personalization, utilizes ecosystems, and scales as-a-service models efficiently. We facilitate the monetization of 'smart, connected devices,' opening up fresh revenue opportunities while enhancing profits, revenue, and cash flow. Our innovative digital business platform is designed for subscription services, device management, and data utilization, fostering 'growth and transformation' within your organization. By implementing world-class revenue assurance practices, we help improve profit margins and net promoter scores. Our robust, Big Data-driven diagnostic methodology is non-intrusive and focuses on enhancing the customer experience. We gather, convert, and organize data sourced from various service provider applications, ensuring seamless integration. Additionally, our workflow-based case manager allows for the customization of user-defined workflows, while our business process engine enables efficient rule-based data processing, ensuring optimal operational performance. This holistic approach not only streamlines processes but also empowers businesses to thrive in a competitive market.

Stay vigilant with Check Point's WatchTower Security Management app, allowing you to address security threats swiftly from your mobile device. This user-friendly application offers real-time insights into network activities, providing alerts when vulnerabilities arise, and facilitating immediate action to block potential threats while managing security policies across several gateways. You can monitor all devices connected to your network and identify any emerging risks, receiving timely notifications about malicious activities or unauthorized access. Rapidly responding to malware incidents is made easier as you can isolate infected devices and gather detailed information for in-depth analysis. Tailor your alerts to focus on the most critical security events that matter to you. Additionally, you can categorize all security incidents and delve deeper for further insights. Safeguard your network by configuring advanced security settings for multiple gateways through a secure web user interface, ensuring comprehensive protection. This proactive approach to network management empowers users to maintain a secure environment efficiently.

Multi-Domain Security Management enhances security and oversight by dividing security management into various virtual domains. Organizations, regardless of their size, can effortlessly establish virtual domains tailored to geographic locations, business units, or specific security functions, thereby bolstering security and streamlining management processes. This approach facilitates detailed and distinct role-based administration within a multi-tenant security management framework. A unified security management setup governs VPNs, firewalls, intrusion prevention systems, and other protective measures. Administrators can create, monitor, and regulate all network security management domains through a single interface. Additionally, it allows for the centralized management of numerous administrators within the multi-domain security management framework. Administrators can be granted permissions to oversee particular domains or various facets of the multi-domain system, enabling multiple administrators to collaborate across different security management domains simultaneously. This collaborative environment ensures that security measures are effectively maintained and adapted to the evolving needs of the organization.

Customers expect professional and prompt communications. LumenVox's next generation Call Progress Analysis (CPA), software with Voice Activity Detection, empowers businesses to better reach and engage customers in real time. LumenVox CPA uses the power of LumenVox speech recognition technology and tone-detection technology, to distinguish machines and live humans. This allows auto-dialers to deliver superior call-to-agent routing and message delivery. These benefits include: • Payload Accuracy : Increases the accuracy of voicemail delivery or agent contact from below-80 percent to almost 100 percent. • Flexibility in deployment: Can be customized to the behavior of the application or per call and work with multiple default profiles throughout the operation. • Filter Noise: AI-powered technology distinguishes background noise from human voices. • Legal Compliance: Ensures compliance with regulatory restrictions while maximizing the benefits of predictive dialing.

Companies can provide a pleasant customer experience using voice biometrics authentication without compromising security. LumenVox Voice Biometrics technology screens customers through comparing input voice audio with a collection voice samples ("voiceprints") that have been verified authentic or fraudulent. Each voice is unique, just like a fingerprint. Voice Biometric Authentication is an effective way to verify identity. LumenVox's flexible Voice Biometrics technology is available in any method that you choose. This gives organizations the ability create a seamless and secure process for verifying customers. LumenVox Voice Biometrics creates a better user experience and reduces operational costs. It also strengthens security. Liveness detection is an additional layer of security.

Avaya one-X® Communicator serves as a Unified Communications solution designed to assist enterprise users in efficiently handling their communication needs through easy and intuitive access to essential tools. This versatile client can be implemented in various ways: either as an independent application or as one that works in conjunction with one-X Client Enablement Services, Conferencing Enterprise, and Avaya Aura® Messaging or Avaya Modular Messaging, enhancing the overall communication experience for users. Its flexibility makes it suitable for different organizational environments and communication strategies.

ice Contact Center stands as a comprehensive communications platform tailored to fulfill every requirement of your contact center operations. Rather than merely functioning as a basic call center, it allows you to transition into an omnichannel contact center equipped with advanced enterprise features. With this all-encompassing solution, you can streamline your investments in technology and infrastructure without the hassle of integrating various systems. Gain insights into needed process updates through over 100 pre-built reports and a customizable monitoring tool designed for your convenience. By incorporating social media and mobile channels, you empower your customers to connect with you in the manner that suits them best. Developed with a strong focus on the needs of both users and customers, ice Contact Center ensures you have a unified solution to effectively cater to your clientele. This approach not only simplifies operations but also enhances the overall customer experience by making communication seamless and accessible.

ServEngage, developed by Servion, is an innovative video engagement platform that simplifies the connection between customers and organizations throughout their service experience, whether that be through a website, mobile application, or kiosks. With just a click, users can easily initiate a video session from any internet-enabled device, including laptops, smartphones, tablets, and smartwatches. This versatile solution seamlessly integrates with current contact center systems and digital communication channels, such as websites, chatbots, mobile apps, email, Facebook Messenger, WhatsApp, and SMS, by utilizing open APIs and SDKs. Designed to enhance and complement your existing technology and processes, ServEngage enriches customer interactions by facilitating video engagement with your brand. This platform not only empowers agents to provide visual guidance to customers but also delivers tailored support, reduces the need for unnecessary travel, and boosts Net Promoter Score (NPS) with a comprehensive set of features, ensuring a more satisfying service journey for users. Ultimately, ServEngage transforms the way organizations connect with their customers, making the engagement process more effective and enjoyable.

ServSecure, developed by Servion, is an innovative solution designed for monitoring remote workforces, enhancing employee productivity, safeguarding data, and enabling smooth collaboration. In today's landscape where remote work has become the norm, ServSecure empowers organizations to transition confidently by providing in-depth visibility and insights into the remote employee experience. This platform allows enterprises to elevate their work-from-home security, compliance, and data protection to levels comparable to those found in traditional office environments. It boosts employee effectiveness through actionable insights on productivity derived from applications, websites, and time tracking. Furthermore, it enhances data security with sophisticated capabilities such as facial recognition, device identification, and desktop surveillance. The solution also fosters improved collaboration by seamlessly integrating with existing contact center and collaboration platforms. Additionally, it enhances supervisors' operational control through customizable reporting options, real-time alerts, and notifications, ultimately leading to a more streamlined remote work environment. By leveraging ServSecure, organizations can not only maintain security standards but also cultivate a culture of efficiency and collaboration among remote teams.

Yellow.ai is the enterprise-grade Conversational AI platform that unlocks business potential at scale. The platform is trusted across 85+ countries by 1000+ enterprises, Domino’s, Sephora, Hyundai, Biogen International, Edelweiss Broking, Siemens Limited, Waste Connections, American Bureau of Shipping, and MG Motors. Powered by Dynamic AI agents for enterprises, the company aims to deliver human-like interactions that boost customer satisfaction and increase employee engagement at scale, through its no-code/low-code platform. The company has raised more than $102M from blue-chip investors and has offices across six countries.

Introducing Replicant, the world's pioneering autonomous contact center that delivers continuous, adaptable capacity for every customer interaction through advanced voice AI technology. Address customer concerns over the phone with seamless, lifelike AI-driven dialogues that effectively comprehend customer intent, leading to swift resolutions. Instantly respond to every incoming call and eliminate waiting times with round-the-clock service accessible at any time and from any location. Adjust your customer service capabilities up or down effortlessly without incurring excessive costs, needing to train additional agents, outsourcing, or preparing for seasonal shifts. Significantly lower your customer service expenses by only paying for the services you utilize, avoiding long-term commitments to capacity. Monitor overall customer satisfaction, analyze average handling times, and identify emerging trends such as competitor mentions, product defects, and upselling possibilities, enabling you to enhance your service like never before. This innovative approach not only streamlines processes but also empowers businesses to make data-driven decisions for continuous improvement.

As organizations shift their focus from merely hunting for talent to effectively harnessing and connecting their employees, fostering a collaborative environment has become increasingly essential for talent development. The demand for engaging workplaces and agile teams is growing, prompting HR professionals to seek a more adaptable HR function, which presents fresh opportunities for leaders while also aligning with stakeholder expectations. By embracing this new approach, companies can create a unified HR function that enhances employee engagement and utilizes potential across the organization. TCS’ CHROMA™ emerges as a pivotal Talent 4.0 solution, enabling organizations to swiftly implement HR best practices, encourage collaboration, and nurture talent through intelligent hiring processes. This solution includes seamless onboarding and a wide range of benefits tailored to diverse needs, along with user-friendly mobile features for managing leave, attendance, and claims. Additionally, CHROMA™ promotes agile social collaboration and flexible compensation structures, ensuring that all aspects of employee engagement are effectively addressed. In this way, organizations are better equipped to thrive in an ever-evolving workforce landscape.

With the rapid pace of urbanization, it has become increasingly challenging for planners and city administrators to create intelligent, secure, and sustainable environments for their residents and workers. The pressing task they face involves developing more adaptable and contemporary urban living and working conditions despite the constraints of limited resources. To tackle this challenge, city officials must utilize data from various Smart City 1.0 platforms to enhance services that encourage sustainable lifestyles and foster economic growth. The TCS Intelligent Urban Exchange™ (IUX) IoT Analytics for Smart Cities and Businesses is designed to facilitate the cost-effective rollout of smart IoT projects, offering a modular and insight-driven platform that delivers innovative software solutions to address the complexities of modern urban areas. This cloud-based platform synthesizes data from a wide array of domains, systems, and IoT devices, employing advanced analytics to enable real-time decision-making. By integrating these capabilities, city leaders can better respond to the dynamic needs of their communities and improve overall quality of life.

The TCS ADD platform significantly enhances the speed at which pharmaceutical companies can bring products to market by streamlining the entire clinical research and development process, ultimately leading to more agile and secure clinical trials. By fostering digital ecosystems and simplifying the intricacies of data management, TCS ADD facilitates quicker access to innovative and effective medications for patients. This platform utilizes the TCS Decision FabricTM, an advanced cognitive artificial intelligence engine, alongside smart analytics and the Internet of Things, delivering exceptional business advantages to the pharmaceutical sector. It serves as a comprehensive, metadata-driven solution designed to uphold industry standards and sponsor requirements in clinical trials. Furthermore, this data science-oriented platform employs artificial intelligence and machine learning technologies to expedite decision-making, accelerate study initiation, and implement targeted interventions. By digitizing the entire supply chain management of clinical trials while prioritizing patient safety, this solution not only improves overall effectiveness but also enhances the patient experience throughout the trial process. Ultimately, TCS ADD represents a transformative approach to clinical trial management that aligns with the evolving needs of healthcare.

Verint EdgeVMS is a scalable, enterprise-class solution for video monitoring, recording and analytics specifically designed for banks or credit unions. Verint Op Center is the video management system for today's modern financial institution. Op-Center is an enterprise-class video management system that allows organizations to monitor and control Verint-networked VVRs from a central location. It does this in a secure and centralized manner. Verint Guard Center is specifically designed for command-and-control environments. Security personnel can monitor up to 96 live cameras simultaneously. It is an easy and direct replacement for traditional analog matrix systems. The familiar joystick and keypad controls make it easy to transition any command-and control center to a networked environment. You can identify security threats in real-time, reduce risk, improve fraud investigation, and ensure operational compliance.

eMite serves as a comprehensive operational intelligence platform that integrates sophisticated analytics, data correlation, KPI management, and threshold alerting into a single, ready-to-use solution accessible via a web browser, facilitating actionable insights from both current and archival data. The platform boasts a highly adaptable and robust ETL (extract, transform, load) framework, utilizing various technologies such as APIs, XML, JSON, and SQL for effective data extraction. With over 80 pre-built adaptors, eMite seamlessly integrates data from popular third-party applications provided by companies like Salesforce, Microsoft, Oracle, Atlassian, Snare, and Genesys. Additionally, it accommodates data onboarding from more generic sources, including databases and Excel files, enhancing its versatility. Furthermore, eMite features a KPI management system that empowers users to create tailored KPIs that align with their specific operational needs, thus optimizing performance tracking and decision-making processes. This level of customization ensures that organizations can effectively monitor their unique metrics and improve their overall efficiency.

Achieve tangible outcomes with a comprehensive conversational AI strategy that spans multiple channels. Engage with your customers instantly, regardless of the time or platform they choose to reach out. By integrating both skilled human representatives and InfiBot, you can provide exceptional service on a large scale. Create customized AI chatbots that cater to the specific needs of each customer throughout their journey, from their initial inquiry to the purchase phase and beyond into ongoing support. Address customer concerns and process requests where they are most convenient, utilizing InfiBot's omnichannel engagement capabilities. Initiate interactions on one platform and effortlessly transition them to another without losing any context. Centralize the management of all conversations, regardless of the channels your customers prefer. Employ insightful questioning techniques to identify customer challenges, confirm identities, deliver precise answers, and efficiently direct conversations to human agents, all powered by advanced natural language understanding. This strategic approach not only enhances customer satisfaction but also optimizes operational efficiency across the board.

High precision, automated, scalable, and intelligent DDoS mitigation solution is delivered as hardware or virtual appliances ranging from 1Gbps to over 1Tbps. The solution minimizes downtime with multi-vector DDoS mitigation, leveraging FPGA-based acceleration and various clustering techniques to provide protection at scale. Auto policy escalation, intelligent zero-day mitigation, and streamlined SecOps elevates efficacy while lowering TCO.

The dynamics of dialogues within contact centers are undergoing a significant transformation. As digital technology becomes more prevalent, the conversations handled through voice channels are increasingly intricate and serious, necessitating a personal touch. In these critical moments, customer loyalty hinges on the authentic connections established during emotionally charged exchanges. Nonetheless, many organizations face challenges in effectively training their phone representatives—whether they are on-site, working remotely, or part of a Business Process Outsourcing (BPO) firm—on the essential soft skills that are crucial for achieving customer satisfaction. Furthermore, there is often a deficiency in key behavioral insights that can facilitate enhancements and illuminate the effects of each customer interaction. To address this gap, Cogito provides an artificial intelligence-driven coaching platform aimed at enhancing the emotional intelligence of phone representatives, ultimately leading to more meaningful interactions with customers. This innovative approach not only supports the development of essential skills but also enables organizations to foster a more empathetic customer service environment.

Cylera offers a cybersecurity and analytics solution that is specifically engineered for rapid deployment and smooth integration within your network, ultimately conserving your resources and alleviating stress. Its passive integration feature minimizes the potential for disruptions while ensuring complete visibility across both on-premises and cloud networks for comprehensive deployment. With pre-built APIs, the solution allows for swift setup through out-of-the-box integrations. Its adaptable architecture supports collaboration among various teams and locations. More than just a standard cybersecurity solution, Cylera is tailored for intricate and high-stakes environments, marrying extensive contextual awareness with a profound understanding of operational processes. Powered by our AI-driven cybersecurity and intelligence platform, we deliver real-time insights to address challenges in information technology and cybersecurity. With Cylera, you can effortlessly monitor your existing networks, as it seamlessly connects with many of the platforms you rely on daily, enhancing your overall operational efficiency. Leverage Cylera to not only bolster security but also to streamline your entire network management process.

CommunityWFM represents a cutting-edge workforce management solution that actively engages all participants in the scheduling workflow. Designed with an emphasis on fostering collaboration among remote workforce management analysts, supervisors, and agents, this platform enhances both forecasting and scheduling capabilities. As a cloud-based workforce management tool, it empowers WFM professionals to streamline their operations and increase their productivity. By utilizing a distinctive combination of intraday management and automated planning strategies, organizations can significantly reduce both time and costs. In today's environment, mobile workforce management has become crucial, making Community Everywhere an essential tool for effective scheduling. This on-the-go application enables seamless communication about schedules and shifts for agents, supervisors, and WFM professionals alike. Agents have the ability to access their current and previous schedules in real-time through the app, ensuring they remain informed and do not overlook any impending shifts, thus enhancing overall efficiency and accountability in the scheduling process.