Best Human Resources Software for Avaya Aura

Daisee develops technology to give you deep insight into the behavioural, emotional, and commercial dynamics of your customers. Daisee automatically scores all customer interactions using a digital quality scorecard that is the first of its kind. This automatically identifies quality assurance issues that need human intervention in areas such as compliance, communication, and conduct. Daisee allows you to see beyond words and uncover the emotion deep within your interactions. It reveals what your customers really think, feel, and are saying. Daisee is software that can be easily deployed across any telephony system and can help organisations immediately create business value. Globally Daisee is available in Australia, New Zealand, and the USA.

Korbyt Anywhere, the workplace experience platform, powers the hybrid workplace experience for modern enterprises. Publish once, reach everyone in your workplace with personalized content and data on any screen and anywhere. Smart Signage You can create and configure digital signage content that targets specific audiences, people, roles, or locations. The platform will automatically deliver engaging data, content, and experiences. Space Management With a smart, interactive solution, you can welcome guests and employees back to the office. It manages the safety, display, and reservations of your remote and in-house work environments. Mobile Transform your workplace to be anywhere, anytime. Your workplace can be mobile with access to information and tools from anywhere, thanks to the increasing number of people working remotely. Integrations Korbyt Anywhere is a leader in the industry, offering hundreds of data connectors that simplify access to data and applications.

ServSecure, developed by Servion, is an innovative solution designed for monitoring remote workforces, enhancing employee productivity, safeguarding data, and enabling smooth collaboration. In today's landscape where remote work has become the norm, ServSecure empowers organizations to transition confidently by providing in-depth visibility and insights into the remote employee experience. This platform allows enterprises to elevate their work-from-home security, compliance, and data protection to levels comparable to those found in traditional office environments. It boosts employee effectiveness through actionable insights on productivity derived from applications, websites, and time tracking. Furthermore, it enhances data security with sophisticated capabilities such as facial recognition, device identification, and desktop surveillance. The solution also fosters improved collaboration by seamlessly integrating with existing contact center and collaboration platforms. Additionally, it enhances supervisors' operational control through customizable reporting options, real-time alerts, and notifications, ultimately leading to a more streamlined remote work environment. By leveraging ServSecure, organizations can not only maintain security standards but also cultivate a culture of efficiency and collaboration among remote teams.

Yellow.ai is the enterprise-grade Conversational AI platform that unlocks business potential at scale. The platform is trusted across 85+ countries by 1000+ enterprises, Domino’s, Sephora, Hyundai, Biogen International, Edelweiss Broking, Siemens Limited, Waste Connections, American Bureau of Shipping, and MG Motors. Powered by Dynamic AI agents for enterprises, the company aims to deliver human-like interactions that boost customer satisfaction and increase employee engagement at scale, through its no-code/low-code platform. The company has raised more than $102M from blue-chip investors and has offices across six countries.

As organizations shift their focus from merely hunting for talent to effectively harnessing and connecting their employees, fostering a collaborative environment has become increasingly essential for talent development. The demand for engaging workplaces and agile teams is growing, prompting HR professionals to seek a more adaptable HR function, which presents fresh opportunities for leaders while also aligning with stakeholder expectations. By embracing this new approach, companies can create a unified HR function that enhances employee engagement and utilizes potential across the organization. TCS’ CHROMA™ emerges as a pivotal Talent 4.0 solution, enabling organizations to swiftly implement HR best practices, encourage collaboration, and nurture talent through intelligent hiring processes. This solution includes seamless onboarding and a wide range of benefits tailored to diverse needs, along with user-friendly mobile features for managing leave, attendance, and claims. Additionally, CHROMA™ promotes agile social collaboration and flexible compensation structures, ensuring that all aspects of employee engagement are effectively addressed. In this way, organizations are better equipped to thrive in an ever-evolving workforce landscape.

CommunityWFM represents a cutting-edge workforce management solution that actively engages all participants in the scheduling workflow. Designed with an emphasis on fostering collaboration among remote workforce management analysts, supervisors, and agents, this platform enhances both forecasting and scheduling capabilities. As a cloud-based workforce management tool, it empowers WFM professionals to streamline their operations and increase their productivity. By utilizing a distinctive combination of intraday management and automated planning strategies, organizations can significantly reduce both time and costs. In today's environment, mobile workforce management has become crucial, making Community Everywhere an essential tool for effective scheduling. This on-the-go application enables seamless communication about schedules and shifts for agents, supervisors, and WFM professionals alike. Agents have the ability to access their current and previous schedules in real-time through the app, ensuring they remain informed and do not overlook any impending shifts, thus enhancing overall efficiency and accountability in the scheduling process.