Best On-Premise Customer Service Software of 2024

Helpy is the customer service platform designed for companies that care about customer data security. Protect your data but don't compromise on providing customer support! Helpy Pro is designed for private and on-premise deployments. It lets you avoid vendor lock in, own your data, and integrate with tools you already use to keep your data private and secure. Helpy has been downloaded over 500,000 times. Both the pro and open source versions are in use all around the globe.

The CRM Firmao software will allow you to create a customer database which will allow you to reduce the time it takes to acquire customers, increase conversions at all stages of the sales process, and efficiently and comprehensively service your existing customers. Firmao is a tool that helps to manage the sales department's work, including the sales funnel. It also acts as a contact centre for customers who are regular customers of the company. Simple management of your customer base Multiple Opportunities - - Automating the sales process - Increasing sales volume - Effective contact with customers - Comprehensive customer service - Execution orders for customers It is used in companies that require regular contact with leads and contractors. Firmao's CRM software can be used to plan dynamic development. Firmao's CRM software is simple and fast to implement. It takes approximately 1-2 weeks.

Issuetrak makes it easier to resolve your team's or customers' problems faster and more efficiently. Issuetrak is a versatile business process management solution that can help you improve your performance through powerful ticketing resolution. It includes help desk operations, customer support, complaint management, change management, asset management, and more! Issuetrak includes all the tools you need for your team, including workflow automation, detailed reporting, custom forms, alerts, and a knowledge base.

Replace multiple services and apps for your business with a single ecosystem. Bitrix24: Discover the tools. You have at your disposal the Activity Stream, Group Chat, Calendars, Workgroups, and other collaboration tools. Bitrix24 will help you plan and execute projects on time, every time. Available online and on premise with open-source code access. Collaboration task management for large and small teams. Time tracking, templates, reminders and reporting, as well as task dependencies, are all available. The most popular free CRM in the world by number of companies (12 million and growing). Real-time assistance tools that make customers happy and keep them coming back to buy your products or services. Anyone can create stunning websites, landing pages, and online shops without having to write a single line code. Includes free domain name and hosting. Bitrix24 can be run on your own server.

Paradiso LMS, a top-rated eLearning platform, is trusted by training companies and educational institutions around the world. A complete learning management system. Paradiso LMS allows organizations to manage their eLearning efficiently via mobile, social, or video technologies. Our LMS features include gamification to motivate and engage learners, social learning for collaborative learning, blended learning, advanced reporting, advanced reporting, and e-commerce. The platform integrates seamlessly with more than 100 of the most popular business tools. We offer the following solutions: - User-friendly LMS - Custom course creations - Course catalog Virtual classroom platform - Mobile learning eLearning commerce - Customer training Training for partners - Customized eLearning Solutions - Game-based learning - Blended learning solutions

Comm100 is a global provider of omnichannel communication software for education, government and commercial organizations of all sizes. With Comm100, organizations provide the optimal balance of human-bot engagement through configurable live chat, AI-powered bots and automation, and secure messaging – all from within one integrated platform.

Rocket.Chat is a communications platform that enables real-time conversations between colleagues, with other companies or with your customers. It does everything other platforms do, except exposing your data.

Start Hotspot Cloud WiFi platform allows you to build your WiFi and scale with you. Connect routers, customize splash pages and limit Internet access. Engage social WiFi users. Accept credit card payments. Check statistics and analytic. Hosted by us and managed by you from any device. Engage WiFi users using video or image ads. For high conversion rates and best engagement, location-based video ads are the best. Innovative WiFi marketing strategies can take your user experience to the next level. Send targeted Email campaigns. Promoting brands and monetizing by offering video ads for access. Display coupons or the latest promotion to be used at a retail store. Offer discounts to your customers and invite them to take a survey or get more information. Advertise and engage potential customers with the right promotional message.

Join thousands of IT professionals and MSPs who use N-able™ Ncentral® remotely to monitor and manage complex networks and devices. These are the key features: * Monitor almost all devices, including Windows, Linux, and macOS * Get complete visibility across your network and cloud services without the use of additional network monitoring software * Automated patch management policies can be created to ensure that devices are always up-to-date * Automate your workflow with drag and drop scripting in automation manager. No need to write code! * Remote support across platforms and devices with the integrated Take Control feature * Use N-able MSP manager to manage tickets and billing. * Secure your data with integrated backup, EDR and AV. * Available on-premises and hosted cloud solutions to suit your business needs

ngDesk offers support, sales, asset management and marketing in one easy-to-use application. ngDesk provides a complete solution for customer service, marketing, and sales, as well as the ability to automate your processes. All the information you need in one place. Chatbots: No code needed Chatbots are easy to use and can be used to engage customers. Ticketing: With shared inboxes and custom views, you can quickly collaborate to solve tickets quicker. Forms: Use custom-made forms to access the information you need.

Do you manage a salon, spa, or barbershop? Our easy-to-use technology will help you do better business, increase your profits and reclaim your work/life balance. It’s surprisingly simple! At Shortcuts, we work closely with our customers to create solutions that will actually work for YOU! A bunch of our team (we're called Shorties) come from the hair, beauty and barber industry and help us design features that will actually solve your problems and run your business in the unique way we love so much about this industry! Our intuitive, touch-screen Appointment Book helps you manage your day with ease. Flexible and styled to suit you, it lets you change, resize, reschedule and recur appointments, and group appointments together, saving you time when you need it most. Track (and celebrate) your progress with our easy-to-use reporting feature. We make it simple to keep track of your cash flow, identify your strengths and weaknesses, and improve the way you do business and work together as a team. Enjoy the peace of mind of knowing you can always speak to a real person 24/7 in the US, Canada, Australia or UK if any technical issues do happen to arise.

Chatstack is the best self-hosted PHP chat software for websites and offers many compelling advantages over other live chat solutions. Chatstack is a self hosted chat application powered by PHP/MySQL. It is easy to install on any website, even for non-technical users. Our user-friendly interface allows you to quickly respond to customers' needs and send messages to them. This will allow you to nurture and build customer relationships. Our online chat software is cost-effective and free from subscriptions. You can customize our live chat widget or popup client window to include your brand logo, colors, and welcome message. You can also edit the template CSS files to create a completely custom design. Chatstack can be installed on all computers in your team using our Windows, Mac, and Linux apps.

Vision Helpdesk is a veteran product in satellite helpdesk, with over 20,000+ customers. With their four product platforms that help manage customer support for small to large businesses, Vision Helpdesk is a market leader. They offer solutions that include Help Desk Software (Multi-Channel Help Desk), Satellite Help Desk(Multi Company Help Desk), IT Service Desk/ITIL/ITSM Help Desk and Live Chat Software. Vision Helpdesk was specifically designed to provide support for multiple brands/products in one central location. It does not require integration with third-party software. Users can load the cloud-based or private server version on any Windows or iOS device. Vision Helpdesk leaders believe they can deliver all features that will simplify customer interaction and give you complete control over information flow within your company.

Remote Utilities is a versatile remote desktop solution suitable for business and home use. View and control the remote computer as if you were sitting right in front of it. For business users, Remote Utilities serves as a command center, maintaining IT infrastructure efficiently. It consolidates all PCs into a list for easy access, monitoring, and management. It is instrumental for optimizing inventory management, eliminating the need for physical access to remote PCs, allowing secure connections to office computers from home or while traveling, ensuring instant access to files, databases, and software. Helpdesk providers will find the firewall bypass feature beneficial, allowing connections to remote PCs without installation and administrative privileges, even with firewalls and NAT services. Customize the Agent with your branding before deployment to clients. This ensures that technical support specialists can assist clients regardless of their computer literacy or network configuration.

COZYROC's SSIS+ suite includes 270+ Data integration adapters, ETL components and tasks for developing ETL solutions with MS SQL Server Integration Services.

Tiledesk delivers scalable customer service to your mobile apps and your website. It is the first messaging platform that seamlessly connects applications, chatbots and humans, with its orchestration layer and built-in AI powered Bots. It is an open source project, based on the MQTT protocol for the messaging. Main Features: • Live Chat Widget with full multichannel experience on Web and Mobile; • Resolution Bot to automate customer support; • Easy Integration with all major AI-platforms, cloud and Open source, from DialogFlow to RASA; • Ticketing Management system perfectly integrated into the platform and into the flow of instant conversations; • Chat Tools like typing indicator, off-line access, delivery receipts, contact list, conversation history and much more; • Team Organization with multi-project management, SLAs setting, smart assignment of the queues, departments organization and much more; • Seamless conversation allows to “jump” between different channels in a transparent way for end customers and agents; • Dashboard with real time analytics; • Knowledge base.

OXARI is an ITSM-class ServiceDesk system for professionals that is ITIL-compliant. It is also enriched with the toolset IT teams need. IMPLEMENTATION BENEFITS OXARI is a universal platform that allows the implementation of a professional ITSM Class system in accordance to the ITIL standard. The system provides tools for IT teams and features to manage complex business processes. - Modular design and modern user interface allow you to model any Asset Management or CMDB, ServiceDesk work logic, Workflow, Workflow, or MDM work logic. Access the system from any web browser. You can also design all user interface components yourself. MULTIPLE CONFIGURATIONS The main component of the system that allows for configuration flexibility is rule-based management. OXARI allows you create any number patterns that are composed of specific actions and rules.

HaloCRM, an omnichannel customer service solution, is designed for teams that want to improve their efficiency when dealing with customer inquiries. HaloCRM provides a platform that allows teams who interact with customers to manage conversations in any channel. The platform will ingest conversations from Twitter and Facebook, Facebook Messenger and other channels such as SMS, email, chat, phone, and more. This eliminates the possibility of missing inquiries and improves customer satisfaction by opening up more channels of communication. HaloCRM allows you to provide support anywhere. You can keep customers happy by using email, text, voice, chat and more. Big customer service team? Many complex processes? HaloCRM is able to handle all of your complex processes with its powerful workflows that are ready-to-use and drag-and drop configuration. HaloCRM makes it easier to prioritize customers and respond with one unified help desk, complete with built-in customer context to facilitate better conversation tracking.

Dualmon provides secure, affordable, and fast remote access for small and medium-sized businesses. Dualmon Remote Access is available both online and on-premises. It offers unlimited remote assistance deployments. Dualmon Remote Access' key functions and capabilities include remote printing, file transfers, user management, computer diagnostics and screen blanking. It also allows for session recording and usage reporting.

Goverlan Reach is an on-premises client management solution that's designed for medium-sized to large businesses. It increases ticket close rates and helpdesk productivity. Goverlan Reach is a software that allows users to remotely provide IT support, administration and management. The platform is trusted and used by more than 13,000 customers.

Image any computer, anywhere. You can do end-to-end imaging using the cloud, or any simple file sharing method. All you need is a browser and no image capture! smartImager is a powerful enterprise-grade tool that lets you image your devices no matter where you are or where the client machine is. You can choose from on-prem or SaaS! Forget about making an image of the highest quality. Forget about capturing an image. This is old-school. Come and see the new standard in imaging. It's easy, simple, and you can do from anywhere.

BOSSDesk is an integrated ITIL-based Service Desk/Help Desk solution that can be used on-premise or cloud. It provides remote work capabilities with an award-winning user interface and a powerful Service Catalog. Customers have rated BOSSDesk highly for its affordable ITSM solution, great user experience, and outstanding customer support.

Faveo was specifically created to meet the needs of startups and SME’s by providing them with ticket-based support systems. Customer retention is a major challenge in today's highly competitive startup environment. Main Features Asset Management Email Integration Customer DataBase Self Service Portal Invoicing & Billing Surveys & Feedback Knowledge Base Alerts/Escalation Contract Management Incident Management Management of Known Issues Service Desk (ITIL ITSM). Ticket Management Help Desk Management Issue tracking

Marketers who market to both business-to-business (B2B), and business-to-consumer (B2C), aim to attract the attention of two distinct target groups. Although there are many similarities between the two types of marketing, each channel requires different communication strategies. Omnichannel Customer Communication is a key feature of modern contact center technology. This new concept allows you to communicate with your clients through all channels. Your customers can contact you via new media channels, such as chat, social media, and self-service. Low Code means you don't need to code or have any technical skills for process design. Instead of learning complicated coding, you can design your application interface and workflows directly from the design interfaces.

AI-infused chat technology opens up new opportunities. WhosOn offers the most advanced chat features, including bots, conversational automation and advanced analytics. All of these features can be deployed in a way that suits your business.