Best Customer Service Software for Outreach

Kixie: Smarter Calling & Texting for Revenue Teams Kixie is the AI-powered sales engagement platform that helps teams connect faster, close more deals, and scale effortlessly—all while keeping it personal. 🔥 Outbound Sales: Boost connection rates up to 400% with AI-powered Local Presence, Multi-Line PowerDialer, and Spam Risk Prevention. 🚀 Marketing: Automate calls & texts for instant follow-ups and high-converting outreach—without the manual work. 📞 Inbound Sales & CS: Handle more calls with smart CRM-based routing, shared SMS inboxes, and instant auto-replies. 📊 RevOps & Leadership: Get AI-driven insights, real-time coaching tools, and advanced analytics to level up your team. 💥 Supercharge your sales team today! Visit our website to get started for free, no credit card required.

HubSpot is an AI-powered customer platform with all the software, integrations, and resources you need to connect your marketing, sales, and customer service. HubSpot's connected platform enables you to grow your business faster by focusing on what matters most: your customers. HubSpot CRM is more than just a tool. It's the lifeblood of your business. Our CRM is the ultimate solution to empower your team to create deeper customer relationships. It transforms how you interact with your clients. It offers a seamless integrated platform for sales and marketing, as well as customer service. HubSpot CRM gives you unparalleled insight into your customer interactions. It's all organized in a simple, intuitive dashboard that will increase the efficiency of your team. Our platform is designed to grow with your business, providing scalable solutions to adapt to changing business needs. HubSpot CRM also offers a robust, free version that is packed with essential features. This makes it the ideal choice for ambitious businesses. HubSpot CRM is the future of customer management. Every interaction with customers is an opportunity to grow. Get a demo to learn about our premium software, or get started with our full suite of free tool.

Drift is a conversational AI platform designed to help businesses engage website visitors, qualify leads, and accelerate the sales process through real-time messaging. The platform uses AI chat agents to interact with visitors, answer questions, and guide prospects through personalized buying journeys. Drift enables marketing teams to capture high-intent leads by identifying visitors and gathering relevant company data such as location, account history, and engagement signals. Instead of requiring users to fill out forms, Drift allows prospects to instantly chat with AI or connect with a sales representative. These conversations help businesses respond faster to buyer interest and shorten the time it takes to move prospects through the sales funnel. Drift also routes qualified leads directly into sales workflows, allowing teams to follow up with context and personalized communication. Built-in reporting tools provide insights into conversation performance, engagement metrics, and revenue attribution. These analytics help organizations refine their conversational marketing strategies and improve conversion rates. Drift integrates with CRM systems and sales platforms to ensure conversations are aligned with existing revenue processes. By combining AI-driven conversations with real-time buyer insights, Drift helps businesses create more engaging customer experiences and generate stronger sales pipelines.

ZoomInfo is a leading business intelligence platform that provides companies with comprehensive data and insights about businesses, professionals, and market trends. It helps organizations streamline their sales, marketing, and recruitment efforts by offering detailed profiles, contact information, and firmographics for millions of companies and decision-makers. ZoomInfo leverages AI-driven analytics and data mining to deliver actionable insights, helping businesses identify new opportunities, optimize outreach, and make informed decisions. With tools for lead generation, account management, and sales prospecting, ZoomInfo is widely used by sales and marketing teams to accelerate growth, improve targeting, and enhance customer engagement.

Front is the all-in-one customer service platform built for collaboration. Our powerful customer service platform makes five-star service attainable for over 9,000 businesses like yours.

Copper is the easy-to-use CRM for small businesses that need to manage more prospects & grow customer relationships but don't have time for data entry, repetitive admin tasks, or complicated tools. Don't waste hours on typing things out. Copper integrates with Gmail and other Google Apps, so it logs all your emails and other interactions to the right contact for you. You can also see your sales and relationship essentials from email threads, to past interactions, to tasks... all in one place.

Craft a seamless and efficient customer journey that spans multiple channels without any hassle. Discover our AI-driven, automation-first solutions designed for everyday use. Annually, we introduce numerous new features, solutions, and integrations to ensure our platform remains at the forefront of customer experience technology and emerging trends. Our focus on automation enhances vital customer service processes through the power of Talkdesk AI. But don’t just take our word for it; explore testimonials in various formats showing how our clients successfully satisfy their own customers. Transform your customer service operations with CX Cloud, a comprehensive suite of enterprise-grade, integrated applications designed for customer self-service, omnichannel interaction, workforce engagement, employee collaboration, and analytics – all within a single cloud-native environment. Impress your agents with a user-friendly interface and enhance your contact center's flexibility by effortlessly adjusting every component of CX Cloud, from IVR routing protocols to the agent interface. With these tools, you can ensure a consistently exceptional experience for both your team and your customers.

Qualified is the #1 pipeline generation platform for revenue teams that use Salesforce. With the Pipeline Cloud, Qualified helps leading B2B companies like Autodesk, GE Healthcare, and VMWare tap into their greatest asset — their website — to identify their most valuable visitors, uncover signals of buying intent, shape sales and marketing campaigns, and instantly start sales conversations. Powered by the Xforce platform, Qualified is uniquely designed for Sales Cloud customers to generate pipeline, faster. Conversations: Qualified Conversations is the B2B conversational sales and marketing solution that allows sales teams to turn valuable website visitors into instant pipeline by avoiding form fills and qualifying them through real-time voice, video, and chat conversations. Signals: Qualified Signals is the account-based buyer intent solution that delivers more pipeline by identifying buyer interest and intent that enables sales and marketing teams to build targeted account lists based on high intent, reach out to the right prospect at the right time, and personalize their outreach through sales engagement, marketing campaigns, and conversations. Piper is an AI SDR designed to automate your inbound pipeline generation.

Boost your efficiency, expedite your sales pipeline, and unlock unprecedented revenue potential with ZoomInfo Sales. Create a comprehensive account universe tailored to your Ideal Customer Profiles and connect with decision-makers using an expansive B2B contact database featuring over 65 million direct dial numbers and more than 150 million verified email addresses. Pinpoint and engage prospects early in their purchasing journey by monitoring companies that are actively researching solutions similar to yours online. Discover and reach out to decision-makers from organizations that have shown interest in your business website. Assess customer communications, including calls, meetings, and emails, to implement process enhancements that positively affect your financial outcomes. Develop and implement multi-touch sales strategies utilizing our integrated phone dialer and email solution. Accelerate your sales cycle with ZoomInfo Chat, a user-friendly, data-driven chatbot tool designed for efficiency. Additionally, establish real-time lead notifications to interact with the most suitable buyers, or automate the lead qualification process to allow your internal team to focus on high-impact activities. With these tools, you'll not only streamline operations but also create a more agile sales environment.

InboxCRM by AppEQ is an innovative Customer Success platform built natively into Gmail, designed to streamline CS workflows by eliminating the need to switch between multiple tools. Users can import accounts directly from their Gmail inbox and Calendar, while all email and meeting interactions are automatically logged to provide a comprehensive and unified view of customer health, usage metrics, and renewal risks. The platform’s real-time dashboards surface critical insights such as at-risk customers, engagement patterns, and potential upsell opportunities right within Gmail, reducing friction for teams. InboxCRM integrates effortlessly with major CRM systems including Salesforce, HubSpot, and Zoho, as well as with analytics, helpdesk, and collaboration platforms, ensuring seamless data flow. Role-based access and smart filtering help personalize the data view, allowing each team member to focus on what matters most. Features like automated alerts, customizable email templates, and one-click generation of QBR decks make customer success management more efficient and scalable. By centralizing customer success activities in Gmail, InboxCRM empowers teams to improve retention, identify growth opportunities, and enhance customer relationships. Overall, it offers a proactive, data-driven approach to managing customer success without disrupting existing workflows.

Enhance engagement and prompt actions through video branching with Tolstoy’s user-friendly interactive platform, which directs viewers to the content best suited for them. By interacting with your Tolstoys, viewers can make choices and provide text and video messages, as well as share contact details. Each interaction offers valuable insights into your audience, allowing you to refine your messaging accordingly. Gain a deeper understanding of your customers through their feedback while enjoying the convenience of Tolstoy’s seamless integration with your current marketing tools and workflows. With thousands of available integrations, you can easily channel responses and analytics into your existing CRM, email marketing platforms, and other tools you use. Embedding Tolstoy on your website is a simple one-click process that can significantly enhance engagement without requiring any coding. Utilize video branching to not only drive engagement and action but also to cultivate a more personalized connection with your audience. Ultimately, Tolstoy empowers you to understand your market and adapt your messaging effectively through the insights gained from customer interactions.

Reduce costs and increase conversations with your active sellers. Al-fueled orchestration of buyer intention delivered automatically. Start seeing ROI in minutes. Warmly offers the best enrichment and intent data for your automation. Combine intent with action and capture buyer interest at the right time, before your competition. Reveal, enrich and qualify accounts that are researching you on your website and personalize engagement in real-time via email, LinkedIn and live chat. Add generative Al assistants to your sales team who will connect with your buyers at the right time in their journey. Multi-threaded conversations can be held with the decision makers of every account that visits your website without adding any additional staff. Consolidate all tools, workflows and actions required to instantly capture decision-makers' interest. Use your existing tools to identify and convert high-intent website visitors.

Chili Piper Meetings is an automated scheduling tool that helps revenue teams convert more leads to qualified meetings faster. After submitting a form on the website, our intelligent Concierge product makes it easy for prospects to book a meeting and/or start a call. Chili Piper uses smart rules, rather than the traditional inbound lead management method, to automatically qualify and distribute leads to the right reps. Our software allows companies to automate lead handoffs from SDR to AE and book meetings via marketing campaigns or live events. Forrester, Square, DiscoverOrg and Spotify use Chili Piper to create amazing experiences for their leads and, in turn, double the number of leads that they convert into meetings.

Software that allows you to close more calls. Balto helps you sell more, optimize your sales team and grow your business. Balto is the first live call guidance software. 1. 1. Balto is the first real time call guidance software. Balto, powered by AI, analyzes speech on both ends of a call and instantly delivers crucial information to reps who use Balto. 2. Dashboard Suite Balto, tracks all your calls. The ability to track conversations means that you have clear data about which reps say what they should, what questions they ask, and what value propositions they convert well. Balto includes a data studio that provides deeper insights into call strategy. 3. Always Optimizing Callers receive real-time guidance so they know what to say and can close more business.

Utilize product usage analytics to identify your highest self-serve signups. Gain a comprehensive understanding of your customers and the relationships you maintain with them. Connect with customers during pivotal moments to enhance conversion rates. Amplify your product-led go-to-market strategy by consolidating insights and actions into a single platform. Concentrate your efforts on the customers with the greatest potential for growth. Leverage both product and customer data to prioritize sign-ups that are most likely to yield conversions. Analyze customer engagement with your product and their interactions with your team. Eliminate the confusion of an incomplete customer profile and gain clarity. Engage customers during crucial milestones to bolster conversion success. Receive immediate notifications when customers reach specific metrics or undertake significant actions. Optimize your processes with Calixa to execute tasks seamlessly, whether it’s launching a sequence, creating an opportunity, or extending a trial—all from one interface. Stop the frustration of switching between different tabs. Begin your journey in just a few minutes instead of waiting months. By simply clicking a few buttons, you can integrate all your data into Calixa, and we will manage the rest for you, ensuring a smooth experience. Additionally, this streamlined approach allows for better tracking of customer progress and enhances overall engagement.

Boost your revenue, elevate customer satisfaction, and streamline operational processes by leveraging AI-driven insights from all customer interactions. Discover ways to refine sales presentations, identify compliance challenges, and enhance the overall customer journey, among other benefits. Enthu.AI offers complete customization tailored to your unique needs, whether in sales, support, or customer success. Experience straightforward data visualization that produces actionable insights across various business areas, revealing new revenue potentials. You can filter calls by date, agent, specific moments, feedback, duration, call type, and much more. This functionality enables you to develop and evaluate calls based on personalized quality assurance hypotheses effectively. Moreover, you can analyze a 30-minute conversation in less than 30 seconds by automatically navigating to the segments where dialogue occurs, eliminating the need to listen to the entire call. By utilizing these advanced tools, you can optimize your team's performance and enhance overall business outcomes.

HubSpot's AI powered customer platform puts your customers first, allowing you to grow more effectively. Connect your front-office teams with a complete view on the customer journey. Use AI-powered tools for a seamless experience with customers. Easily adapt to new industry trends and technologies. Traditional CRMs are not enough to drive growth. Most CRMs are not designed to connect with customers, which is crucial in an AI-driven environment where customers can easily explore, evaluate and buy. HubSpot's Customer Platform is so much more. It's powered with Smart CRM, which combines AI and customer data to help you adapt. It also has products for engaging customers throughout the entire journey and an ecosystem that includes integrations, education and community. It's designed to help businesses connect with their customers and grow.

Transform a greater portion of your web traffic into a robust sales pipeline through the power of artificial intelligence. The AI Live Chat feature engages with visitors, notifies representatives, and schedules meetings seamlessly for your sales team. Meanwhile, AI Intent identifies high-potential prospects browsing your site, ensuring timely sales outreach. The AI Dialer enhances cold calling efficiency by boosting connection rates and streamlining the calling process. Customize interactions and qualify each visitor using personalized options in text, voice, and video formats, while also notifying human representatives for smooth video call transitions. Leverage AI to pinpoint promising leads through multi-channel signal-powered sales strategies, allowing you to connect with a larger audience in a fraction of the time. This advanced calling solution facilitates an increase in outbound calls, enhances visibility with strategic voicemail drops, and maintains high connection rates through spam risk alerts, all while fostering team growth in a virtual sales environment. AI not only uncovers potential leads by analyzing intent from web interactions, but also integrates seamlessly with dialers, CRMs, and other linked resources for optimal results. As you build targeted lists, you can synchronize or export them to engage your ideal customer profile at perfectly timed intervals, ultimately maximizing your outreach efforts.

Track streamlines the processes of qualifying, routing, scheduling, and following up on your incoming leads, allowing your sales team to dedicate more time to closing deals. By utilizing Track, you can secure meetings with high-intent leads more quickly than ever before. The platform offers convenient shortcuts and snippets designed to double your sales team's productivity. It provides customizable and branded forms or the option to seamlessly integrate with Typeform. With Round Robin Routing, leads are directed to the most suitable representative, and instant scheduling includes reminders sent via email, WhatsApp, and other channels. Quick response times for support and feature requests enhance overall efficiency. Experience immediate lead routing to achieve faster speed-to-lead and minimize the time needed to secure meetings. The system optimizes win rates by ensuring leads are instantly qualified and effectively routed to the appropriate sales representative. Enhance your speed-to-lead and streamline your time-to-meeting processes. Track also accommodates scheduling across various geographies and handles intricate routing flows, including territory-based routing, effortlessly. As a result, you will witness an increase in pipeline velocity along with improved win rates, ultimately leading to greater success for your sales efforts.

Unifonic is an innovative platform driven by artificial intelligence, designed to foster personalized engagement with customers across multiple channels. It supports a variety of communication methods, such as SMS, WhatsApp, Messenger, push notifications, and voice calls, enabling businesses to interact with their clients via their preferred communication avenues. With over 100 native integrations with popular tools like Salesforce, HubSpot, and Shopify, it streamlines workflow automation effectively. Additionally, Unifonic's Flow Studio features ready-made templates for common scenarios, including abandoned cart notifications, one-time passwords, and chatbot integration, making it easier to set up automated processes. This platform not only boosts marketing initiatives but also enhances IT and operational efficiency through low-code development capabilities, while providing round-the-clock AI-driven customer support. Unifonic serves a global market, boasting an impressive 95% coverage, having dispatched over 25 billion messages, and catering to a client base of more than 5,000 businesses, showcasing its extensive impact in the industry. Furthermore, its commitment to innovation ensures that businesses can adapt to the evolving demands of customer engagement.