Best Customer Service Software for Okta

Vivantio has been recognized as one of the best customer service management software platforms on the market. We provide a SaaS service management product that serves multiple customer service areas including customer support ticketing, help desk, service desk, IT service management, asset management, and enterprise service management, all backed by proven industry frameworks, such as ITIL. Vivantio provides flexible licensing options to meet the business requirements of the world's fastest growing organizations.

Guru is an AI search and knowledge platform that delivers trusted information from your company's scattered docs, apps, and chats the moment you need it without leaving the apps you’re already in. No need to dig for information, Guru’s personalized AI assistant gets you verified/trusted, relevant answers. Guru's AI can turn those answers into an AI-powered knowledge platform to replace your legacy wiki and intranet too. Guru natively integrates with Slack, Google, Microsoft Sharepoint, OneDrive, and Teams, Salesforce, Zendesk, Atlassian Confluence, Atlassian Jira, Dropbox, Box, Google Drive, Asana, HubSpot, ClickUp, GitHub, GitLab, Intercom, ServiceNow, Linear, Front, and more

Predict360, by 360factors, is a risk and compliance management and intelligence platform that automates workflows and enhances reporting for banks, credit unions, financial services organizations, and insurance companies. The SaaS platform integrates regulations and obligations, compliance management, risks, controls, KRIs, audits and assessments, policies and procedures, and training in a single cloud-based SaaS platform and delivers robust analytics and insights that empower customers to predict risks and streamline compliance. Happy with your current GRC but lacking a true analytics and BI tool for intuitive executive and Board reports? Ask about Lumify360 from 360factors - a predictive analytics platform that can work alongside any GRC. Keep your process management workflows intact while providing stakeholders with the timely reports and dashboards they need.

Bridge is a Learning (LMS) & Employee Development (performance management and skills) platform that uniquely combines learning management, career & skill development, and performance management – all in one easy to use solution. With Bridge, you can consolidate your learning tech stack resulting in streamlined training and development programs, saved admin time, and a more engaging experience for employees and managers alike. Bridge offers each solution as a stand alone product or in one fully integrated suite: LMS: Create, Assign, Track and Report on courses for onboarding, compliance, and skill development. Performance: Enable managers to help their teams perform at full potential through tools like 1 on 1s, performance conversations and skill plans. Skills Platform: Auto recommend skills to employees based on title, industry. Auto tag content with relevant skills and create mentorship programs and skills communities based skill profiles.

Absorb is an AI-powered learning management system that provides a first-class training experience. Purpose-built for an engaging, personalized learner experience and efficient administration, Absorb LMS enables millions of employees, customers, partners, and members to discover, absorb, and apply the knowledge they need. Invest in a scalable, easy-to-manage online learning platform custom-tailored to your corporate learning and development needs. Our corporate L&D solutions are designed to create more deeply engaging learning experiences to help your team thrive.

Veriam brings access and subscription management together in a single, secure platform designed to simplify operations, reduce admin time, and improve security. From onboarding to offboarding, Veriam makes it easy to manage access permissions and subscription plans for customers, partners, and employees—all in one place. With Veriam, access permissions and subscription updates happen in real-time. When subscriptions are renewed, upgraded, or changed, access is automatically updated too—so customers always have the right access, without delays. This real-time synchronization means fewer support tickets and a better customer experience. Users only need one login to access products, subscriptions, and data from any organization using Veriam. No more juggling multiple logins or passwords—just a smooth, familiar experience every time they log in. Veriam offers self-service. Customers can update their own subscriptions, manage access, and change profile details without support. This reduces the load on support teams and gives users more control. Built with security and compliance in mind, Veriam follows industry standards, giving you confidence that customer data is handled securely. Try us out today!

OneDesk software combines Helpdesk and Project Management into one program. There is no need to buy, integrate, and switch between different applications. Your entire team can support customers and work together on projects from one location. OneDesk is a tool that can be used by both small and large businesses, as well as departments in large companies. It is popular with project managers, professional services, IT professionals, and customer service representatives. OneDesk is easy to use, features-rich, and highly configurable software that can manage both task and ticket workflows.

Electric is changing the way businesses manage IT. Electric provides real-time IT support for over 30,000 users and central IT management to more than 600 customers. This offers companies a 50% savings in IT costs and standardized security across devices, apps and networks.

The top-rated Service Desk suite will help you bring agility and efficiency to your support operations. Agiloft's Service Desk Suite offers fully integrated applications that allow IT teams to have complete control over all processes. It includes customer support and RMA management, IT ticketing, internal help desk, asset and change management, ITIL and ITSM.

TalentLMS is an LMS that is designed to help you succeed in training. It's designed to get a "yes!" from everyone. This is where great companies and teams go to grow. Teams will feel at home while training with an experience that is fully customizable and easy-to-manage. TalentLMS makes it easy for you to provide the right training for any team, and every use. You can also get expert guidance and support every step of your way. TalentLMS, which is backed by Epignosis, an international leader in learning technologies worldwide, is on a mission democratizing training. It currently serves over 70, 000 people around the world.

Squadcast is a tool for incident management that was specifically designed for SRE. Squadcast Actions can help you create a culture of blamelessness by reducing the need to have physical war rooms.

SimplyMeet.me admin app allows you to keep a quick overview of all your past and upcoming bookings in your phone at all times. Notifications will be sent to your mobile phone whenever new meetings are booked, cancelled, changed or changed. The app allows you to quickly create new meeting types and receive links to share with clients or coworkers. You can let invitees choose from the available meeting times. There is nothing you need to do. Send your booking link to the person and they will choose a time that suits them. Automatically detects time zones when clients schedule meetings. Allow more people to book and attend meetings simultaneously. Connect an inverse calendar to create your availability.

A single, all-inclusive cloud platform that is ITIL-aligned will empower your IT team. Transform old ways of working into modern, intuitive workflows that empower employees and customers to provide excellent service. Standardize your processes and get valuable analytics to align IT with business needs. You can centralize your workflows and create one space for your ITSM software. HaloITSM combines ITIL best-practices and a flexible approach to ensure that you can improve service management while maintaining a great user experience. HaloITSM is trusted by customers in many sectors worldwide. Check out our case studies to see how they transformed their daily processes.

SAP Litmos is a SAAS/Cloud platform to e-learning. It is also known as a learning management software or LMS. SAP Litmos cloud-based LMS allows learners to engage with great user experiences anywhere, anytime, on any device. SAP Litmos LMS lets you create courses and learning pathways using video, audio and text. An LMS allows training professionals to manage all aspects of their training program from a single, secure environment. SAP Litmos LMS is a cloud-based system that unifies virtual, mobile, and social learning. It empowers sales and compliance managers, training departments, safety and compliance officers, and HR teams to collaborate on, distribute globally, track, and track web-based training courses. It also allows them to schedule and track instructor-led courses. It automates previously tedious tasks so that teams can concentrate their energy on aligning training with company strategic goals.

Intellum provides the world's largest and fastest-moving companies, including Amazon, Google, X (Twitter), Meta, Mailchimp, Gusto, Redbull, Snap Inc., Pinterest, Stripe, AirBnB, and Verizon, with an all-in-one solution for authoring, presenting, managing, tracking, and continuously improving customer, partner, and employee education initiatives at scale. Our learning management system Includes everything you need to create, present, manage, track, and improve highly-engaging and personalized educational experiences at scale, with support for robust all content types, built-in gamification features, support for high- and low-stakes certifications, conformance with accessibility standards, and powerful API and out-of-the-box integrations. From our LMS to social/community learning, user journey tracking and data insights delivery, paid course and certifications support, and advanced content authoring, collaboration, and customization functionality, Intellum is uniquely positioned to provide an all-in-one EdTech for Business solution.

SkyPrep is a powerful and intuitive online training software that helps you train your employees, customers, and partners. Our customizable platform allows you to deliver, manage, and track your training with ease. Serving over 500 companies across various industries worldwide, SkyPrep has been recognized for its ease of use and outstanding customer support. By using SkyPrep, you will be able to onboard employees, train customers on your products, and keep up with compliance requirements effortlessly.

IXACT Contact is a real estate CRM that makes it easy to manage your contacts, keep in touch with communications, active business, and online presence. All this in one, simple-to-use software. IXACT Contact's unique marketing automation and content will help you become the real-estate professional that your clients remember and prospects want to work with. IXACT Contact agents see an average increase of 55% in their GCI.

Tovuti, a cloud-based, all-in-one solution, is designed to unleash the potential of organizations by creating, delivering, and tracking online education and training. The complete solution provides everything users need to create amazing eLearning programs for their team, customers, or partners. Features include: Course authoring, interactive content (including interactive video), live video conferencing, social communities, gamification, badges/certifications, reports/analytics, quizzes/assessments, user management, event management, eCommerce, subscription management, notifications (including geofenced notifications), instant messaging, blended learning, micro-learning, asynchronous learning, synchronous learning, directories, mobile learning and more. Tovuti also offers a complete content management system (CMS), and the ability to host one or several websites with different branding through its brand manager.

Integrify is a cloud-based, low-code workflow automation platform that allows businesses to automate processes, design dynamic forms and create self-service portals. It also tracks performance and reviews activity audit trails. Integrify integrates with all enterprise applications, including ERP, CRM, HRIS, and CRM, thanks to our open API. Our customers can move data freely between systems in any process. We offer dedicated account management, full implementation services, coaching, and other support to make your automation project a success. -Unlimited Forms -Unlimited Processes -Unlimited File/Document storage -Unlimited Transactions/Requests Unlimited Audit Trails -Unlimited Reports/Dashboards -Branded Self Service Portal -API Integration Free Workflow App Starter Templates Dedicated Account Manager

TeamViewer, a popular remote support and access software, allows users to remotely connect and control computers or devices from anywhere on the planet. It is widely used to troubleshoot technical issues, manage IT services, and provide customer support. The software supports secure file sharing, real time collaboration, and remote desktop accessibility across multiple platforms, including Windows MacOS Linux iOS and Android. TeamViewer has a number of security features, including end-to-end encrypted connections and two-factor authentication. This ensures a safe and reliable remote connection. Individuals, IT professionals and large organisations use it to boost productivity, provide remote support and manage devices efficiently.

Your customers have high expectations. Companies that can deliver personalized, fast and easy buying experiences are the ones that will succeed in a world that is increasingly on-demand and instant. Drift can help you with this. Drift combines chat, video, and automated to remove friction from business buying. Drift allows you to have conversations with potential customers on your terms. Drift is used by over 50,000 businesses today to increase revenue, reduce sales cycles, and make purchasing easy.

Zendesk helps you create exceptional customer experiences. Zendesk, a leading provider of software and solutions to improve customer relationships, empowers businesses to become more reliable, flexible, scalable, and adaptable. Zendesk's products include Support, an integrated customer service solution; Chat, chat, and messaging tool; Talk and call center software; Explore to analyze and report; Inbox, shared team mailbox; Guide, a knowledgebase and self-service solution; and Connect + Outbound to support proactive campaigns.

Paradiso LMS, a top-rated eLearning platform, is trusted by training companies and educational institutions around the world. A complete learning management system. Paradiso LMS allows organizations to manage their eLearning efficiently via mobile, social, or video technologies. Our LMS features include gamification to motivate and engage learners, social learning for collaborative learning, blended learning, advanced reporting, advanced reporting, and e-commerce. The platform integrates seamlessly with more than 100 of the most popular business tools. We offer the following solutions: - User-friendly LMS - Custom course creations - Course catalog Virtual classroom platform - Mobile learning eLearning commerce - Customer training Training for partners - Customized eLearning Solutions - Game-based learning - Blended learning solutions

Live chat software for the best customer interactions You can instantly reach your customers via web, mobile, or social chat and messaging. Businesses should be available wherever their customers are, especially when they need assistance. Customers have turned to live chat and messaging to request services in the last year. Live chat allows you to reach customers wherever they are most comfortable. Customers who feel more at ease are more likely to purchase more and stay loyal. However, live chat is more than just about customer preferences.

LearnUpon unifies, coordinates, and streamlines training delivery across your entire network, making it your business’s number one competitive advantage. Combining user-focused technology and industry-leading expertise, use LearnUpon to deliver impactful training that fuels your business’s employee, partner, and customer success. With a global team and a solution that processes hundreds of thousands of enrollments every day, over 1,000 businesses all around the world trust LearnUpon to deliver their enterprise-level training initiatives.