Best Customer Self-Service Software for Zendesk

HubSpot is an AI-powered customer platform with all the software, integrations, and resources you need to connect your marketing, sales, and customer service. HubSpot's connected platform enables you to grow your business faster by focusing on what matters most: your customers. HubSpot CRM is more than just a tool. It's the lifeblood of your business. Our CRM is the ultimate solution to empower your team to create deeper customer relationships. It transforms how you interact with your clients. It offers a seamless integrated platform for sales and marketing, as well as customer service. HubSpot CRM gives you unparalleled insight into your customer interactions. It's all organized in a simple, intuitive dashboard that will increase the efficiency of your team. Our platform is designed to grow with your business, providing scalable solutions to adapt to changing business needs. HubSpot CRM also offers a robust, free version that is packed with essential features. This makes it the ideal choice for ambitious businesses. HubSpot CRM is the future of customer management. Every interaction with customers is an opportunity to grow. Get a demo to learn about our premium software, or get started with our full suite of free tool.

Shelf is a secure central content library that can be used by your entire team. Shelf is a knowledge platform that offers the best search capabilities. Shelf is a knowledge base platform that helps teams become more productive and efficient through powerful search and document tag features, file sync, share, content analytics and many other features.

PHPKB is a KNOWLEDGE MANAGEMENT SOFTWARE. IT enables organizations to locate, capture and share information SEAMLESSLY with customers, employees, and other stakeholders. PHPKB knowledge management software improves staff efficiency and customer satisfaction. It offers unique features such as LDAP support and open-source code. There are multiple admin levels. You can also create web-based content, manage documents, and version. This software makes it easy to publish, share, and collaborate on knowledge. PHPKB offers a world-class authoring experience that can be customized to suit the needs of small- to large-scale businesses. It is the fastest and most efficient way to share and manage knowledge base content. It can be used to share knowledge, manage white papers, user manuals and business processes, as well as publish and manage articles, whitepapers, whitepapers, user manuals, FAQs, APIs and other information.

Document360 is a smart Knowledge base platform. With powerful AI features and advanced tools, it helps businesses create, manage, and share high-quality documentation for diverse use cases. Use Cases Knowledge Base for Customers and Teams Create a centralized knowledge hub with AI-powered search and auto-tagging to ensure quick answers and improved team productivity. Analytics help identify gaps and optimize content. IT Documentation (Including API Docs) Streamline technical documentation with markdown support, version control, and features for developers like code snippet embedding. AI ensures content is always accurate and relevant. Standard Operating Procedures (SOPs) Maintain consistent processes across teams with a central repository for SOPs. AI-driven categorization and content suggestions make creation and updates simple. User Manuals Design professional manuals with customization options, AI summarization, and localization tools to cater to diverse user needs.

LiveHelpNow is changing the game of customer service one support solution at a time. Omnichannel support tools that will make your agents’ jobs easier and strengthen your brand! • A fully integrated customer support suite to meet all of your customer support, contact center, lead generation, and help desk needs. • All-in-one omnichannel capabilities: Live chat, SMS text-to-chat, chatbots, Facebook messenger, email/ticket management, and VoIP call management, yet your team will receive one streamlined communication history. • Tools and features include but aren’t limited to intelligent conversation routing, canned responses, KPI dashboards, contact center analytics, enterprise level reporting, conversion tracking, unified inbox, auto language translation, knowledge base management, automations and triggers, lead generation management, and more. • Thoughtfully designed so you can get the most out of your existing tools. Integrate with your CRM, CMS, knowledge base, social media channels and more. • HIPAA, ADA and PCI compliant and financial grade AES-256 bit encryption • Quick and easy installation. No setup fees or contracts. • Free 30-day trial • Free training and 24/7 support

No matter what, deliver great experiences. It is more important than ever to connect with customers. We can help you with scalable messaging for marketing, sales, and support. Intercom is the #1 Business Messenger for your customers and yourself. Intercom can help you drive growth at all stages of the customer journey. Intercom's chatbots and livechat capture more of your top leads and convert them quickly. With tailored activation and onboarding messages, you can set your customers up for success. Our support solution provides real-time tools and rich insights that will make your customer experience unparalleled.

Our machine-learning software is trusted by some of the most respected service organizations around the globe. It improves your service delivery across the entire product lifecycle. Bruviti takes all your technical and service knowledge and delivers it to you where it's needed. This is the front line of customer service and support. Bruviti can help you speed up your inbound problem triage, diagnose quicker, and accelerate your overall delivery of service. Bruviti brings a wealth of industry experience, technical skills, and a proven implantation method that accelerates your journey towards a suite service applications. Powered by AI/ML, the latest data science, and Bruviti's patented implantation process. We start with pre-built models and use this data to create custom models, train them and prove them. Then we use these models to improve your existing applications and workflows.

Mobile users don't want to leave their app when they need help. We offer quick and easy in-app support that's designed for mobile apps and is always on. Modern app users prefer messaging to phone support and email. We created an in-app chat interface that is easy to use and always available. Our bots can automatically resolve common issues and provide support details to agents, so users don't have to do it again. App-first support for apps-first companies. We created the best mobile, app-first customer support solution in the world. Join us in eliminating bad customer service from the world.

Forethought is the most advanced generative AI agent for customer support and your 24/7 AI team member. Trained on your unique data sets and upholding the highest security protocols, Forethought delivers natural conversations through AI and eliminates inefficiencies to improve response times, resolution rates, and customer satisfaction scores at every interaction. - Add an AI Agent that is a 24/7 team member, reducing workload so your team can focus on delivering exceptional support. - Only Forethought ingests historical and current ticket data for AI specific to your business needs to deliver a personalized experience. - We're not just about meeting privacy standards – we're setting them, to keep you and your data secure every step of the way.

Introducing Yuma: The AI Solution Revolutionizing E-commerce Support Dealing with high support volumes and inconsistent response quality? Yuma’s AI driven solution bring next-level automation to e-commerce, driving efficiency, lowering costs, and improving customer experiences. How Yuma Enhances Your Support System: - Reliable Automation: Yuma automates over 60% of customer inquiries, allowing your team to focus on higher-value interactions. - Effortless Integrations: Connects seamlessly with platforms like Zendesk, Gorgias, and Kustomer, so you can integrate it easily without disruption. - Peak-Season Support: Yuma’s AI-driven agents ensure 24/7 support and handle demand surges smoothly. - Cost-Efficient operations : Reduce support costs while providing quick, high-quality responses that foster customer loyalty. Curious about how Yuma can transform your customer support? Book a free demo and enjoy a 30-day trial to experience firsthand how Yuma empowers your team and elevates customer satisfaction.

A neural engine that is lightning fast for next-generation software development and customer support. Bring the power of LLMs to rebuild your relationship. The auto route, collaboration, and triage are used to solve customer problems in real time. Modern AI can elevate your support team and help you deflect customer questions. Connect your development teams to the impact of their sprints. Get feedback on product improvements and triage customer signals. One shared view for software development and customer support. Live chat, support tickets, and engineering issues all on one platform. Custom objects, views and more allow you to personalize your experience. Extend your experience using APIs and Webhooks. Automate your own workflows, test them, deploy them, and then publish them. Map your work, customers and product data into one system. Modern stack with cloud-native scaling for millions of users. Text, audio and video in real-time and consumer grade. Enterprise-grade compliance and security.

Keep your service teams organized and your customers happy by knowing which support tickets need immediate attention. Y Meadows will automatically collect information from different systems, eliminating the need to have service agents jump from one system to another. Let Y Meadows handle the simple tickets, so you can concentrate on the more complex ones. Machine learning models can be trained to read and understand messages using your terminology. Y Meadows AI integrates with your internal systems and any ticketing system. Use branching logic to perform simple and complex actions across multiple systems. Automated journeys that require 100% accuracy can be supervised with human review.

All-in-one chatbots (web, social media, and knowledge base). Brands that are crazy about customer service. Brand trust is essential. Helpfruit has extra checks and balances built in so that you don't have to worry. Never have any hallucinations or anything leaked onto public GPT models. ISO27001 certified. All content is aligned with a single knowledge base that runs all chatbots, help pages and more. Only content that has been approved is published. Businesses use email, ticketing and call center systems to provide support for customers. The problem is that customers are not getting the answers they need when they want them. Helpfruit is the first-line self service solution that answers 80% customer questions via the channels they prefer: social (Instagram and Facebook), web chat and web help pages. Helpfruit provides your customers with the answers they require, when and where they are needed.

HubSpot's AI powered customer platform puts your customers first, allowing you to grow more effectively. Connect your front-office teams with a complete view on the customer journey. Use AI-powered tools for a seamless experience with customers. Easily adapt to new industry trends and technologies. Traditional CRMs are not enough to drive growth. Most CRMs are not designed to connect with customers, which is crucial in an AI-driven environment where customers can easily explore, evaluate and buy. HubSpot's Customer Platform is so much more. It's powered with Smart CRM, which combines AI and customer data to help you adapt. It also has products for engaging customers throughout the entire journey and an ecosystem that includes integrations, education and community. It's designed to help businesses connect with their customers and grow.

OMQ Help helps customers find answers quickly and autonomously. Your customers will be guided to the right answer by OMQ's artificial Intelligence, its autocompletion and real-time optimization.

AI-Powered Cloud Contact Center Solution. It powers innovative, personality-based routing. It also manages multichannel customer interactions in one conversation. Vocalcom is the world of digital engagement and artificial Intelligence (AI), where live agents are seamlessly integrated into the customer interaction flow. All customer interactions can be managed in one conversation. The new generation of cloud contact centre platform that integrates with existing systems and supports ALL channels. Vocalcom's intuitive user interface increases productivity and allows companies to weave all of their customer interactions across all channels into continuous conversation threads. This allows them to reduce customer effort while strengthening customer relationships with each interaction. Amazingly simple, adaptable, and powered by AI Keep the conversation going. All customer interactions, including chat, email, text message, phone, and social media, are available in one place.

Hornbill Platform: Automate, digitize and digitize your organization's workflows using a series fully integrated, intuitive apps for your enterprise. Digital technology can significantly improve the economics of any company. This is why Digital Transformation should be a priority on every organization's strategic plan. Hornbill's platform, solutions and services will help you achieve this goal. Each solution is tailored to your business needs, but delivered on a single technology platform with a shared data structure and full integration. With no code environment, business users can automate workflows within and between departments. This means that there is no need for expensive consulting or technical projects to begin realizing the benefits. A flexible workflow automation capability is the core of any digital transformation plan. No code required.

Cloud-based chatbot that automates support workflows and tracks customer service performance. Solvy's next-generation chatbot provides fast, accurate answers along with custom no-code workflows. Advanced analytics also give you complete control over your customer service automation strategy. Our next-gen chatbot platform enables artificial intelligence-powered customer service and support. You can create personalized, brand-specific experiences for your customers through all channels. No engineers required. Great return and low maintenance costs. Our AI platform supports intelligent self-service. Solvy goes beyond traditional, rules-based chatbots. Our next-generation chatbot platform makes it easy for customers to have amazing experiences. Solvy is powered by AI and Natural Language Processing and delivers personalized customer workflows and fast self-service.

The world's first autonomous contact centre that uses voice AI to bring an unmatched customer experience and a high level of flexibility. With flexible, natural-sounding AI-powered conversations, customers can solve their problems over the phone. They are able to accurately identify customer intent and provide fast resolutions. With 24/7 service available 24/7, you can answer every call instantly and reduce hold times. You can scale customer service without incurring huge costs, training new agents, offshoring or planning for seasonal fluctuations. Reduce your customer service costs dramatically. You only pay for what is needed, and you don't have to commit to additional capacity. You can track customer satisfaction, track average handling time, and uncover new trends such as competitor mentions, defective product, and upsell opportunities to better serve customers than ever before.

Talla is an AI platform and automation platform that transforms the way businesses provide customer and employee support. Talla can integrate with your existing systems and workflows in order to build machine learning models for routine tasks, answer common queries, and increase productivity. You can quickly resolve issues with conversational support using your existing documents. Use AI to eliminate back and forth communication. We are putting AI at our frontlines of our support experience. Talla is being used to field customer inbound support requests. This will ideally make it the first interaction customers have with Talla. Talla revealed surprising information about our knowledge gaps between customers' needs and the content and answers that we were providing.

Automatedly resolve customer service queries at the industry's best rate via messaging, chat, email, and voice. You can effortlessly manage unanticipated spikes and unlimited ticket volumes. Our AI is unrestricted and can simultaneously resolve infinite numbers of tickets. The best AI chatbots can see beyond the phrasing to understand your customers' intentions. We tailor each conversation to the customer and their context, just like a human. This results in meaningful, on-brand interactions that actually solve problems. You can provide exceptional support on any channel. You can provide meaningful and effortless solutions no matter where your customers may be. Relax and watch your customer satisfaction rise.

Thankful's AI agent is trained and tailored to your business. It works seamlessly within your existing helpdesk and can resolve large volumes of customer questions via email, chat, SMS and in-app channels. Thankful's AI agent is able to understand, connect with, solve, personalize and inform. It's able to deliver a human-like service experience, but with machine-like speed, expertise, and scale. Thankful's agent assistance provides AI intuition for human support staff. It saves them time and effort by collecting all relevant information and suggesting next steps. Every customer problem can be solved by the brand using real-time data, reports, and alerts.

73% of customers believe that customer experience is important in their decision-making. A conversational AI-based chatbot can help you transform your customer experience to the next stage. The conversational chatbots at Engagely.ai deliver a positive customer experience on any platform and in the customer’s preferred language. Worldwide, there are more than 2B WhatsApp users! Engagely's Conversational Artificial Solutions will help you be there for your customers. Engagely's largest messaging app allows you to stay connected with customers. You can answer customer questions, send important notifications, pay bills, or just engage with prospects to convert them into leads. Engagely conversational bot for customer support automates inbound and outbound calls for customers. It uses state-of-the art speech recognition technology to make the conversations human-like.

HelpBar allows users to navigate your product and launch other "actions", all from within your product. This helps them find answers and achieve success faster. AI answers will help users find the exact information they are looking for without having to switch tabs. HelpBar makes it easy to navigate your app. Allow users to learn quickly and get their work done faster. Keep users in the app while they use their favorite tools. Launch Loom videos and interactive demos. Share Figma prototypes.