Best Customer Intelligence Platforms in Africa

Customer Intelligence is a combination of Business Intelligence and Customer Experience. It reveals the crucial connection between customer's thoughts, feelings, and the metrics that drive business. Explore empowers you to find the answers your company needs to make a difference. You have gathered the thoughts and feelings from your customers through various feedback, survey, and customer support systems. To understand at scale, you can start putting this data into OdinExplore. Explore the feedback of your customers to discover which topics are most important to them. Explore auto-terms and create important topics. Use dictionaries to analyze emotions and sentiment. To highlight and discover the differences between different groups of people, create segments based upon specific demographics, ratings, time periods, or other criteria. Multiple experiments can be used to gain new insights into different customer segments and products.

All of our work is focused on making data accessible and safe for businesses. Our Safe Haven platform empowers customer intelligence, engages customers on a large scale, and opens up new opportunities for business growth. Our platform gives enterprises full control over how data is accessed and used with industry-leading software solutions for data activation, identity, and collaboration. You can gain access to data, generate valuable business insights, and drive revenue. However you retain full control over data access and use at all times. You can accurately address your target audiences across any channel, platform or publisher, and safely translate data between identity space spaces to improve results. You can protect your customer data using the most advanced privacy-preserving technologies and advanced techniques that allow for data movement to be minimized while still allowing insight generation.

Aisera is at the forefront of innovation. It has introduced a revolutionary solution which redefines how businesses and customers thrive. Aisera's cutting-edge AI offers a proactive experience that is personalized and predictive. It automates support and operations across many sectors, including HR and IT, sales and customer service. Aisera empowers its users by providing self-service solutions that are similar to those offered by consumers. Aisera accelerates your journey to a more streamlined future by unleashing the power of digitalization. Aisera automates tasks, actions and critical business processes by leveraging user and service behavioral insights. Aisera seamlessly integrates with leading platforms like Salesforce, Zendesk and ServiceNow. It also works with Microsoft, Adobe, Oracle SAP, Marketo Hubspot and Okta.

Coglide assists marketers in automatically creating and managing buyer personas to enable them to run high-performance, personal campaigns. Good marketing starts by having good buyer personas. Personas allow us to identify the people we want to market to and sell to. Without them, we wouldn't be able to run campaigns or create content without knowing who we are targeting. Buyer personas are a list of characteristics that your business must understand about your ideal customer. It's really that easy. Data-driven insights from data can help you focus and improve the quality of your decision making. These insights will show you how to engage your audience and what content marketing and messaging should include. Dynamic persona mapping quickly identifies who your audience are and where they are on the journey to determine the best number of touchpoints to nurture your sales funnel for better results.

Lifesight is a unified marketing measurement platform that helps marketers move away from inaccurate attribution that leads to misallocated budgets & wasted ad spend. Lifesight leverages modern measurement techniques like marketing mix modeling, incrementality testing & causal attribution to help them make better decisions that result in sustainable & profitable growth. Our core features: Data centralization & operationalization: Eliminate data silos, data quality issues and inconsistencies so you get the right insights every time. Marketing effectiveness measurement: Measure the true causal impact of online and offline marketing on all sales so you can make the right decisions. Planning, forecasting & optimization: Achieve your marketing goals with predictability & confidence with AI-powered insights. Marketing intelligence & analytics: Navigate your way to profitable growth by blending marketing & finance to deliver continuous improvements. Lifesight offers full-funnel measurement for every industry: Ecommerce, Retail, Agencies, gaming, entertainment, B2B SaaS and Travel & lifestyle. Learn more at lifesight.io

Restaurant brands that win in every category are personalizing their guest experience to maximize customer lifetime values with Customer Intelligence. There is a proven method to keep loyal customers for life. Profitable brands empower every department to be a little more smarter. Brands that get to know their customers well and spread that knowledge throughout their organization will win more market share. CLV is the profit from each customer's first visit to last. This metric is being adopted by industry-leading brands. Connect data silos to gain control over guest data and a view of all guests. Your top 5% customers can be identified by Customer Lifetime Value.

Learning Objects, the Cloud platform that allows for you to create your very own training environment, is called Learning Objects. Video on demand, videoconferencing room and documentary, refresher courses, regulated and unregulated training, provision certificates and student communities, as well as video on demand. Our solution, which is entirely in Italian and was developed in Italy for companies and associations, training institutions, and other organizations, integrates with zoom, webex, woocommerce, WordPress, and woocommerce. The Qltech approach to digital market is distinguished by the convergence of transversal technical, technological, informational, and strategic skills. We are both a digital marketing agency as well as a software house. We develop innovative and technologically advanced marketing projects to help you grow your business. Data management, customer Intelligence insight, artificial intelligence marketing, digital strategy, customer interaction solutions.

AI unlocks customer insights 10x faster. In seconds, you can understand pain points, desires and behaviors. Prioritize problems based on key signals. Save hours spent manually analyzing data. Interviews, surveys, NPS. Supports docx (docx), csv (csv), pdf, mp3, mp4, and mp4. Our AI finds patterns and insights relevant to your data. We'll send you a link so that you can visualize and share your insights. Insight7 extracts themes, sentiments, and insights. Visualize and share insights. Identify pain points and desires 10x faster. Visualize opportunities and prioritize in seconds. Save money and time on research and development. You can get instant answers to questions such as "What features should I prioritize?" by analyzing up to 50 documents with just one click. Instantly discover the top complaints about user experience. Use insights to prioritize improvements in usability. In one click, identify opportunities to improve the user experience.

Netbiscuits is your partner in personalized content for your website. Our Device Detection solution allows you to create custom web content for different devices. This ensures that your customers have a web experience that is tailored to their device. Our Customer Intelligence solution, which was implemented with one our partners, allows you to target the right customers at the right time with the right product, and thus increase sales. You can personalize your web pages to each visitor and create a page variant that is optimized for them dynamically and in real time. This is also possible with the help of our partners. We offer an automated solution to the generation of product text with another partner. Natural Language Generation software is easy to use and allows you and your team create large amounts of text in multiple languages in a scalable manner.

Reputation Aegis, an intelligent platform for brands and companies, is designed to help both. It allows you to improve the customer experience and manage your brand image by collecting comments from customers across the internet. It organizes vital Customer intelligence data with many parameters that each Brand can customize. It measures customer experience at Brand level, at every point of sale, and even at the level its employees. It aids in the continuous improvement of the products or brands you represent. Markets, through the comments and suggestions of its customers. Reputation Aegis can be used by any type of company. Reputation Aegis assists SMBs, franchises, and large companies with many outlets to build or maintain their competitive edge.

Billions of people. Trillions of connections. One API. The Nylas APIs are powering applications with email, calendar and contacts that sync from any inbox around the globe. Nylas is the only company that provides an API for all email, calendar and contacts integrations. Contact records can be updated with missing information. A connection graph can make intros more warm. To create a single data source, combine data from each address book.

BPRISE is an advertising technology company that connects brands and retailers to their mobile-first customers. This is done through targeted ads at the right locations. It also measures the impact of ads and conversions. Our Solution: A Marketing Suite to Engage Your Digital First Customers Offline and Online. The marketing suite "BPRISE Blend" optimizes reach, captures depth of marketing attribution, and visualizes customer journey through purchase funnel to accurately measure digital advertising ROI. Advertisers: One-to-one personalization in digital advertising. A DSP is the best way to maximize the ROI of your advertising spend while talking with each customer individually. Brands: Gain True Customer Intelligence Of Your Human Consumers. What customer insights can you get from both online and offline sources to help you create profitable customer segments?

Versions, pricing, pricing, warranty expiry. End-of life, end of-support, end of-availability. Usage status. User's persona. Product refresh leads. Contacts for CXO, line-of-business and IT management, Decision makers, and influencers with opt-in permission. Big data, predictive analysis, patterns and research campaigns can improve your Lead Score. Sales qualified leads, marketing qualified leads, actionable sales triggers. 95% coverage of total addressable market-coverage for enterprises from NALA, EMEA and APJ. Coverage for large, mid-sized and small enterprises in 25+ industries from more than 50 countries. Track and track the buying signals and sales triggers of your key competitors. Your campaigns will be unstoppable when you have the most accurate prospect contact information. Data that is easy to use and integrates with your CRM systems for the best data accuracy and ongoing data maintenance.

Canvs AI is an insight platform that transforms open-ended texts from surveys, social media and transcripts into conversational intelligence. It can also be used to analyze product reviews and other information such as product reviews and product reviews. Canvs is used worldwide by some of the most respected brands, research agencies, media and entertainment companies to speed up time-to-insights and deepen understanding of audience. It also reduces the cost of analysis. Automate the analysis and interpretation of open-ended text to quickly uncover consumer insights with deep emotional context and high analytical confidence. Canvs' intuitive and easy-to-use insights portal allows you to quickly explore, filter and compare your findings. You can also generate stunning data visualizations. Automate the coding of attribute, recall, and awareness questions. Quickly identify and categorize sentiments and emotions associated with respondents and responses.

Self-serve analytics for product and growth to help you convert more, engage more, and retain customers. Leading brands trust us for advanced customer insight. We are experts in utilizing alternative data to create the largest consumer graph in the world. We use advanced AI and big-data techniques to enable deep, holistic consumer insights and advertising uses cases. With foundational insights at the person-level, you can gain a real-time insight into your customers and prospects. This will enable personalized engagements at every touchpoint. Create your campaigns and personalize the messaging based on online and offline behaviors of your target audience. Utilize comprehensive consumer profiles to verify identities, improve fraud detection, and establish trust with your customers. Use location intelligence graphs to select the best sites for new developments and to optimize existing properties. Real-time insights can maximize campaign ROI.

Customers are constantly on the move. Get real-time information about where they are going. With millions of customer signals from all sources, the customer intelligence platform gives you the ability to reach prospects and customers quickly and easily. Get actionable insights based upon the context of each target account. Our customer intelligence platform gives you the edge in sales by allowing you to access the pitch points for each target accounts. Segmenting your accounts based upon their stage in the buying cycle can improve marketing efficiency. Your marketing investments can be unleashed by incorporating artificial intelligence into your CRM or marketing automation tools. Use your signals to upsell and cross-sell.

SAS marketing solutions can help you reimagine marketing, regardless of your marketing maturity. SAS marketing solutions include adaptive planning, journey activation, and a real time decision engine. These enable you to create memorable customer experiences that increase profitability and build brand loyalty. You can seamlessly enhance and extend customer data activation beyond the traditional customer data platform. Advanced AI and machine learning enable you to act faster by leveraging out-of-the box insights. Optimize marketing planning for maximum accountability by automating, speeding up and streamlining it. Personalize customer journeys to increase response rates and generate leads. Other functions, suppliers, vendors, and stakeholders can help you deliver a wider brand experience. SAS Customer Intelligence 360 delivers purpose-built, intelligent marketing for today's modern enterprises. SAS helps brands move from data to insight to action with rich functionality that allows for adaptive planning, journey activation, and more.

The ActionIQ Customer Data Platform allows you to align people, technology, processes, and people to deliver exceptional customer experiences at every touchpoint. How to distinguish the CDP posers and the real players. ActionIQ's guide will save you months of tedious research and help you understand the confusing CDP landscape. Consumers expect brands to get to know them and deliver helpful, authentic experiences in today's experience economy. Large organizations can use the ActionIQ CDP to resolve customer data fragmentation and gain customer intelligence to orchestrate experiences across all touchpoints. Create an omnichannel smart hub stack that unites data and empowers teams to get the real-time insights they require. You can build trust-building and profitable customer experiences at scale by gaining deep customer insight.

Amperity's platform is built for accurate, scalable identity resolution. It promises a complete customer 360 foundation. Learn how Amperity has revolutionized the way brands harness the power and potential of customer data by starting with a novel approach for resolving identities at scale. Transform raw customer data into fuel for your business across marketing, analytics, IT, and more. Avoid the data wrangling, query quagmires. Provide high-impact, accurate insights to your entire organization.

To generate insights, you can use your customer data. To predict your customers' behavior, learn about them. Your website can be trained to identify visitor needs and provide the best content. Automate your processes, and let the engine learn from your mistakes. This allows you activate your customer with the right offer at just the right moment - automatically and in real-time. Reduce repetitive, time-consuming tasks for your team and increase your ability to achieve your goals. We provide smart, future-oriented software solutions that will ensure maximum effectiveness in all sales processes.

OpenText™, Qfiniti, is a centrally managed suite that provides workforce optimization solutions for multichannel interaction analysis. It offers real-time agent support as well as call center performance management capabilities. Qfiniti automatically provides relevant, accessible, and actionable customer intelligence that allows organizations to better understand customer interactions. This will allow them to deliver exceptional service around the world. Qfiniti can be deployed on-premises and on the cloud and integrates with all contact center telephony systems as well as CcaaS vendors such Amazon Connect, Twilio and RingCentral. Provides coaching opportunities by offering performance assessment capabilities. It allows users to create and modify evaluations online using easy-to-use scoring features and navigation. It uses unique agent rankings, skills and seniority to support scheduling. It also allows users to forecast staffing needs and accurately schedule single or multi-skilled employees.

Sparq is a platform for customer insights that uncovers actionable earned information. This relationship-based approach profiles customers at every interaction, resulting in richer customer insights. Actionable data points are generated from customer attributes such as motivation, preference, beliefs. Deeper insights are more valuable and can improve customer acquisition, retention, satisfaction, and acquisition. Progressive profiling provides customer insights that are unrivalled elsewhere. Sparq provides customers with the most current and up-to-date insights about customer preferences, priorities and buying habits. This information is obtained with consent. Every Vision Critical customer is assigned to a Customer Success Manager, who provides guidance on best practices in recruitment and engagement. This has been done over nearly 20 years in customer insights.

Transform media performance across all channels with the next-generation of identity-driven capabilities. TruAudience™, a suite that combines privacy-first identity resolution with data enrichment, audience targetting and advanced analytics, powers data-driven measurement and marketing. Transform your data strategies with a robust and end-to-end identity source. Reach and engage audiences across all marketing channels. Measure and improve your marketing investments continuously. TruAudience connects data, teams, and marketing platforms to a single identity graph for better results. Target audiences more accurately and personalize experiences on paid and owned media. Adjust media budget allocations, audience targets, creative placements, and publisher placements.

Zeotap is a Customer Intelligence Platform, (CIP). It helps companies better understand their customers to predict their behavior and make more meaningful investments. Our platform allows brands to leverage a core of first-party data to win new clients and grow their customer base. Our modules are independent but integrate and include customer data unification, identity resolution (including in data clean rooms), enrichment, modeling, and activation to more than 100 partners in the marketing ecosystem. Gartner has named us a "Cool Vendor" in 2020 and AdExchanger the "Best Data-Enabling Technology” in 2019. Our platform meets the highest standards for enterprise data privacy and security, including ISO 27001 and CSA STAR. We serve top brands, publishers, and agencies in more than a dozen countries in Europe and North America. Zeotap is also a founding member of ID+, an initiative for universal marketing ID.

Alida provides both broad feedback and deep insights from customers so that you can make decisions together, not for them. Alida is the only global CXM platform and insights platform that allows brands to gather and act on both broad feedback and deep insights. Delivering world-class customer service with actionable customer intelligence. Alida is an unfair advantage over some of the most successful brands in the world. By listening to and acting on the thoughts and feelings of your customers and employees, we help you make high-stakes decisions. It's the best way reduce customer churn, create meaningful experience, and discover new market opportunities.