Average Ratings 2,944 Ratings
Average Ratings 5 Ratings
Description
Zoom Phone is a cloud-based VoIP phone system designed to help businesses manage voice communications, employee collaboration, and customer calls. The platform combines business calling, SMS messaging, voicemail, video conferencing, and team chat within the Zoom Workplace environment. Users can make and receive calls through desktop applications, mobile devices, web-connected systems, and supported physical desk phones. Its call management capabilities include multi-level auto attendants, call queues, call transfers, forwarding, shared lines, and customizable business hours. Built-in AI features generate call summaries, identify action items, prioritize voicemails, and provide contextual assistance during conversations. Zoom Virtual Agent Receptionist adds conversational AI capabilities for answering business questions, booking appointments, and routing callers based on their needs. Call monitoring and reporting tools provide visibility into call volumes, usage patterns, connection quality, and employee communication activity. Zoom Phone integrates with Salesforce, Microsoft Teams, Google Workspace, and other business applications to connect calling activities with existing workflows. Its centralized administration tools support phone number management, device provisioning, user permissions, call recording policies, and communication security across distributed organizations.
Description
Zoom Rooms is a software-based meeting room solution that enables organizations to conduct video conferences and collaborate across physical and virtual workspaces. The platform connects compatible conferencing hardware, including cameras, microphones, speakers, touchscreens, and digital controllers, to create integrated meeting environments. Users can start or join scheduled meetings with a single touch, share content wirelessly, and collaborate through interactive displays and digital whiteboards. Its Intelligent Director and Smart Gallery capabilities use AI to frame participants and provide individual video views for people sharing the same physical room. Smart name tags and speaker identification help remote attendees identify participants and follow conversations during hybrid meetings. Zoom Rooms integrates with Microsoft 365, Google Calendar, and Microsoft Exchange to synchronize meeting schedules and display room availability. The platform supports joining Microsoft Teams, Google Meet, and Cisco Webex meetings from compatible Zoom Rooms systems. Centralized administration tools allow IT teams to configure devices, monitor room status, deploy updates, and troubleshoot technical problems remotely. Additional capabilities include digital signage, room reservation displays, meeting transcription, cloud recording, and customizable audiovisual configurations for different workplace requirements.
API Access
Has API
Yes
API Access
Has API
No
Integrations
Domo
Yes
Gong
Yes
Pipedream
Yes
PowerSuite
Yes
ServiceNow
Yes
Tray.ai
Yes
Zoom
Yes
Zoom Contact Center
Yes
Zoom Webinars
Yes
Zoom Whiteboard
Yes
Integrations
Domo
Yes
Gong
Yes
Pipedream
Yes
PowerSuite
Yes
ServiceNow
Yes
Tray.ai
Yes
Zoom
Yes
Zoom Contact Center
Yes
Zoom Webinars
Yes
Zoom Whiteboard
Yes
Pricing Details
$10.50/user/month
Free Trial
Yes
Free Version
No
Pricing Details
$49 per month per room
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Zoom Communications
Founded
2011
Country
United States
Website
zoom.com
Vendor Details
Company Name
Zoom Communications
Founded
2011
Country
United States
Website
www.zoom.com/en/products/meeting-rooms/
Product Features
Business Phone Systems
Call Logging
Yes
Call Monitoring
Yes
Call Recording
Yes
Call Routing
Yes
Employee Directory
Yes
IVR / Voice Recognition
Yes
Mobile Access
Yes
Virtual Call Center
No
Web Conferencing
Yes
Business VoIP
Call Parking
Yes
Call Recording
Yes
Contact Management
Yes
Encryption
Yes
IVR / Voice Recognition
Yes
Ring Groups
Yes
SIP Trunking
Yes
Unified Communications
Yes
Voice Quality Enhancement
Yes
Cloud PBX
Call Recording
Yes
Call Routing
Yes
IVR / Voice Recognition
Yes
Ring Groups
Yes
SIP Trunking
Yes
Virtual Extensions
Yes
Web Conferencing
Yes
Online Fax
Alerts / Notifications
No
Cloud Storage
No
Electronic Signature
No
Fax via Email
No
HIPAA Compliant
No
Large File Support
No
Local Phone Numbers
No
Mobile Access
No
Toll Free Numbers
No
Telephony
Auto-Dialer
No
Call Center Management
No
Call Monitoring
No
Contact Management
No
IVR / Voice Recognition
No
Inbound Reporting
No
Outbound Reporting
No
Predictive Dialer
No
Telemarketing Management
No
VoIP
No
Voice & Data Integration
No
Video Conferencing
Electronic Hand Raising
No
Mobile Access
No
On-Demand Webcasting
No
Presentation Streaming
No
Presentation Tools
No
Private Chat
No
Real-Time Chat
No
Record & Playback Ability
No
Screen Sharing
No
Two-Way Audio & Video
No
Video Conferencing
No
Whiteboard
No
Web Conferencing
Electronic Hand Raising
No
Mobile Access
No
On-Demand Webcasting
No
Presentation Streaming
No
Presentation Tools
No
Private Chat
No
Real-Time Chat
No
Record & Playback Ability
No
Screen Sharing
No
Two-Way Audio & Video
No
Video Conferencing
No
Whiteboard
No
Product Features
Conference
Abstract Management
No
Attendee Management
No
Badge Management
No
Catering Management
No
Client Management
No
Registration Management
No
Social Promotion
No
Space / Room Setup
No
Speaker Management
No
Sponsorship Management
No
Surveys & Feedback
No
Ticketing
No
Meeting
Action Item Tracking
No
Agenda Management
No
Attendee Management
No
Board Meetings
No
Committee Meetings
No
Internal Meetings
No
Invitation Management
No
Legislative Meetings
No
Materials Management
No
Meeting Feedback
No
Meeting Preparation Tools
No
Meeting Room Booking
No
Minutes Management
No
Post-Meeting Tools
No
Scheduling
No
Travel Management
No
Voting Management
No
Web Conferencing
Electronic Hand Raising
No
Mobile Access
Yes
On-Demand Webcasting
No
Presentation Streaming
Yes
Presentation Tools
Yes
Private Chat
No
Real-Time Chat
No
Record & Playback Ability
Yes
Screen Sharing
Yes
Two-Way Audio & Video
Yes
Video Conferencing
Yes
Whiteboard
Yes
