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Description
XorceView's Desktops and Dashboards are specifically crafted to provide both agents and managers with an instant overview of their current performance metrics. Users can focus on specific metrics for enhancing individual agent productivity or aggregate data for a clearer group perspective. Additionally, managers have the capability to delve into detailed reports, analyzing data from the group level down to individual agents. This tool is particularly beneficial for Mobile Agents and Managers, as Spectrum's XorceView software (Source-View) delivers precise reporting that channels essential information straight to an agent or manager's desktop. As a result, both agents and managers gain immediate access to the summary data necessary for boosting their performance. Designed as a lightweight, VPN-compatible desktop client, XorceView effectively integrates agents into the contact center environment. It consolidates data from various sources, empowering remote agents to maintain their efficiency even when working outside the office. The reports are user-friendly, ensuring they occupy just enough space on the Desktop to convey the necessary information without overwhelming the user. Furthermore, with its convenient POP-UP alerting feature, XorceView can operate in a minimized state, swiftly notifying agents or supervisors of any actionable items, thus enhancing real-time responsiveness. This seamless integration of functionality ultimately fosters a more productive working dynamic for all users involved.
Description
agentView is a versatile digital signage solution that operates seamlessly in any contemporary web browser. It transforms devices like smart TVs, tablets, monitors, or Raspberry Pis into dynamic display options such as menu boards, dashboards, reception screens, or KPI visualizations. To connect a screen, simply access agentView through its browser and input the code shown on your account. Content can be easily managed via the web console, REST API, or an AI agent.
With the integrated Model Context Protocol server, natural language prompts allow ChatGPT, Claude Desktop, or custom agents to update displays effortlessly. There's no need for app installations, shipping media players, or manually transferring USB drives.
Developed in Germany, this solution adheres to GDPR standards and is hosted within the EU. It features optional approval gates for AI content before it is published, source-lock capabilities to limit which API keys can send data to a display, and an offline cache that maintains the previous frame during network disruptions. Additionally, every content update is documented in an audit log that includes timestamps, sources, and truncated IP addresses. The system is adaptable for small reseller configurations, supporting customer groups, scoped API keys, and webhooks for enhanced functionality. This comprehensive approach ensures security and flexibility for a variety of business needs.
API Access
Has API
API Access
Has API
Screenshots View All
No images available
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
€4/display/month
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Spectrum Corporation
Founded
1971
Country
United States
Website
www.specorp.com
Vendor Details
Company Name
agentView
Founded
2026
Country
Germany
Website
agentView.de
Product Features
Dashboard
Annotations
Data Source Integrations
Functions / Calculations
Interactive
KPIs
OLAP
Private Dashboards
Public Dashboards
Scorecards
Themes
Visual Analytics
Widgets
Product Features
Digital Signage
Automatic Player Updates
Content Scheduling
Media Library
Multi-Screen Support
Remote Deployment
Remote Display Management
Visual Editor
