CallTools
Transform your contact center operations with CallTools—an innovative cloud-based platform that unifies inbound and outbound dialing for maximum efficiency. Enhance agent productivity and foster stronger customer relationships with robust features like predictive dialing, call recording, and integrated multi-channel campaigns for email and SMS. Gain a holistic understanding of team performance through comprehensive analytics and real-time reporting tools. With flexible integrations, streamlined queue management, and customizable IVR options, CallTools simplifies workflows and delivers superior call outcomes. Optimize your connection rates using advanced data targeting and dynamic caller ID tools. Designed with an intuitive interface, CallTools empowers teams to handle even complex tasks with ease.
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Sendbird
Sendbird provides AI-powered omnichannel communication solutions, including AI agent for customer service, Chat API, and Business Messaging for seamless customer conversations across mobile apps, websites, social media, and more. Our platform supports iOS, Android, JavaScript, Unity, and .NET.
Sendbird’s AI Agent Platform enables businesses to automate customer support across a wide range of channels, including SMS, web, mobile apps, and social media. This solution leverages AI to provide proactive, continuous support by anticipating customer needs and engaging them on their preferred platforms. Businesses can build and manage their own AI agents with an easy-to-use interface, ensuring smooth customer interactions. The platform integrates seamlessly with existing systems, providing businesses with insights into customer conversations, improving agent performance, and offering reliable support in high-traffic environments.
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TelStrat Record
To enhance the efficiency of your contact center and workforce, it is crucial to gain a comprehensive understanding of every interaction between agents and customers. Equip yourself with advanced tools that promote superior customer engagements and maximize agent effectiveness.
Record call audio at random intervals, scheduled times, or on demand, ensuring that the recording captures everything from the very beginning, regardless of when it starts. Empower your supervisors to actively monitor live calls and review complete call recordings, especially during transfers between agents. This capability allows for the swift resolution of disputes, provides support for legal matters, and enables thorough monitoring of agent performance through reliable call documentation. Analyze vast amounts of call data by utilizing various metrics, and perform quick searches with simple one-click filters. You can also merge multiple fields for more intricate searches, making it easy to analyze any interaction by playing multimedia clips directly from your desktop. Share the combined voice and screen .WMV files over a network or via email, giving you a detailed insight into how agents engage with customers, ultimately allowing for more effective workforce optimization and improved service quality. Additionally, gathering data on customer interactions can inform strategies to enhance both agent training and customer satisfaction.
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agentView
agentView is a versatile digital signage solution that operates seamlessly in any contemporary web browser. It transforms devices like smart TVs, tablets, monitors, or Raspberry Pis into dynamic display options such as menu boards, dashboards, reception screens, or KPI visualizations. To connect a screen, simply access agentView through its browser and input the code shown on your account. Content can be easily managed via the web console, REST API, or an AI agent.
With the integrated Model Context Protocol server, natural language prompts allow ChatGPT, Claude Desktop, or custom agents to update displays effortlessly. There's no need for app installations, shipping media players, or manually transferring USB drives.
Developed in Germany, this solution adheres to GDPR standards and is hosted within the EU. It features optional approval gates for AI content before it is published, source-lock capabilities to limit which API keys can send data to a display, and an offline cache that maintains the previous frame during network disruptions. Additionally, every content update is documented in an audit log that includes timestamps, sources, and truncated IP addresses. The system is adaptable for small reseller configurations, supporting customer groups, scoped API keys, and webhooks for enhanced functionality. This comprehensive approach ensures security and flexibility for a variety of business needs.
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