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support

Description

XMReality can help you transform physical visits into virtual interactions, regardless of industry. You can connect remotely, see what the other person is seeing, and collaborate with powerful in-call tools. XMReality offers a variety of features that allow your onsite workforce to connect to a remote expert to collaborate or get training and help. To support collaboration, switch between live video paused image, shared photos and documents. You can use the guide tools to highlight important information and cross language barriers. Access pre-defined, customized step-by-step procedures to guide you through a process. They also point out what must be done and documented. An automated PDF report is available at the end of each conference call. This is a great way to ensure that your documentation is compliant. You can also record the call and take screenshots, as well as add notes.

Description

Augmented Reality for Interactive Remote Support. You can assess issues with various equipment—from industrial machines to servers—from your desk by connecting to a user's smartphone camera at a distant site. By observing the live high-definition video feed from your remote client's smartphone or smart glasses, you can guide them effectively without needing to be physically present. The integration of AR annotations enables both you and your client to overlay additional virtual insights onto the live view. Additionally, various annotation tools allow you to illustrate and write directly on the screen for clarity. Communication is enhanced through VoIP and text chat, ensuring a smoother assistance experience. You can also take snapshots of the camera feed to document important moments or further evaluate problems at a later time. Moreover, the ability to freeze the video stream empowers you to delve into and discuss intricate technical aspects of a specific situation more thoroughly. This innovative approach to remote assistance is transforming the way technical support is delivered.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Microsoft OneDrive
Microsoft Outlook
Microsoft Teams
Salesforce
Truto
Zoho Directory

Integrations

Microsoft OneDrive
Microsoft Outlook
Microsoft Teams
Salesforce
Truto
Zoho Directory

Pricing Details

$50 per user per month
Free Trial
Free Version

Pricing Details

$15 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

XMReality

Founded

2007

Country

US and Sweden

Website

www.xmreality.com/our-product

Vendor Details

Company Name

Zoho

Founded

1996

Country

India

Website

www.zoho.com/lens/

Product Features

Augmented Reality

3D Objects
3D Product Visualization
Application Development
Content Creation
Cross-Device Publishing
Drag & Drop
For Mapping
For Sales
For Training / Education
Object Recognition
Simulation
Usage Tracking / Analytics
Virtual Reality

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

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