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Description
Vision Helpdesk is a veteran product in satellite helpdesk, with over 20,000+ customers. With their four product platforms that help manage customer support for small to large businesses, Vision Helpdesk is a market leader. They offer solutions that include Help Desk Software (Multi-Channel Help Desk), Satellite Help Desk(Multi Company Help Desk), IT Service Desk/ITIL/ITSM Help Desk and Live Chat Software.
Vision Helpdesk was specifically designed to provide support for multiple brands/products in one central location. It does not require integration with third-party software. Users can load the cloud-based or private server version on any Windows or iOS device.
Vision Helpdesk leaders believe they can deliver all features that will simplify customer interaction and give you complete control over information flow within your company.
Description
At the core of mDesking 360 lies mDesking, which is recognized as the leading solution for sales management and desking in the industry. This innovative platform expertly extracts, evaluates, and oversees the countless combinations of lender and OEM programs on the market, pinpointing truly exceptional and scientifically optimized solutions for both dealers and their customers. By integrating our fundamental data processing and calculation capabilities with the advanced features of mDrive, mDesking 360 emerges as the most robust and cutting-edge digital retailing and desking solution available today. The true potential of mDesking 360 is unlocked through its diverse feature functionality modules; it is this synergy among the modules that establishes mDesking 360 as a standard for excellence within the desking landscape. Uniquely, mDesking is the sole desking solution that delves into, monitors, and analyzes a vast array of lease and finance lender program combinations, ensuring unparalleled insights and performance. This capability not only enhances decision-making for dealers but also elevates the overall customer experience in the retail process.
API Access
Has API
API Access
Has API
Integrations
Capsule
Desktop.com
Facebook
FastWebHost
Gmail
Google Workspace
Insightly
Jira
Jira Work Management
LinkedIn
Integrations
Capsule
Desktop.com
Facebook
FastWebHost
Gmail
Google Workspace
Insightly
Jira
Jira Work Management
LinkedIn
Pricing Details
$8.00/month/user
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Vision Helpdesk
Founded
2007
Country
India
Website
www.visionhelpdesk.com
Vendor Details
Company Name
Market Scan
Country
United States
Website
www.marketscan.com/Solutions/Dealers/mDesking
Product Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Help Desk
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Issue Tracking
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
ITSM
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Live Chat
Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking
Service Desk
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal
