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Average Ratings 0 Ratings
Description
VikiDesk is a comprehensive remote-support solution for both IT service providers and individual PC users on the Windows platform. It integrates various features such as remote session handling, management of customer devices, and organization of tickets and appointments within a unified workspace; additionally, it allows for file transfers and sending text-based commands to multiple PCs simultaneously. The platform is equipped with the Viki AI assistant, which can analyze reported issues, execute authorized configuration, repair, or update tasks, and provide a summary of its findings. Actions taken are regulated by device permissions and the required user or support authorizations. A dedicated customer module facilitates ongoing service agreements, while a quick-support feature caters specifically to ad-hoc sessions. For private users, the service offers a subscription model for IT assistance, ensuring that human support is available when necessary. Subscriptions come in both paid options with and without AI capabilities, and many eligible plans provide a five-day trial period, allowing users to explore the service before committing fully. This combination of features makes VikiDesk a versatile tool for managing remote IT support efficiently.
Description
XMBoost serves as a cloud-based solution designed to uncover service inquiries within public Telegram channels. By keeping an eye on chosen communities, it employs keyword filtering and AI context analysis to score pertinent messages, enabling sales teams to access the original posts along with links to the source chats and authors. Leads are forwarded to both a dedicated Telegram workspace and the XMBoost dashboard, allowing teams to determine their response approach. While the primary monitoring feature refrains from initiating outreach, an optional AI-agent module is available to interact with authors independently. This platform is particularly useful for identifying potential clients for agencies, B2B services, and technology products. Monitoring plans are adaptable, scaling with the number of chats being tracked, and a five-day trial is available that encompasses up to 150 chats, providing a comprehensive introduction to the service’s capabilities. In summary, XMBoost not only streamlines lead generation but also enhances team efficiency in managing potential customer interactions.
API Access
Has API
No
API Access
Has API
Yes
Screenshots View All
No images available
Integrations
Telegram
No
Pricing Details
€29.99/month
Plans start at €29.99 per month and are available with or without AI. Eligible plans include a five-day trial.
Free Trial
Yes
Free Version
No
Pricing Details
$159/month
Plans start at $159/month with annual billing or $199/month with monthly billing. A five-day free trial covers up to 150 chats and does not require a payment card. Plan limits and included features vary by tier.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
No
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
Yes
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
No
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Cruvigo
Country
Germany
Website
vikidesk.de/
Vendor Details
Company Name
Cryptorun Limited
Founded
2023
Country
Hong Kong
Website
xmboost.io
Product Features
Remote Support
Diagnostic Tools
No
File Transfer
No
Live Chat
No
Real-time Chat
No
Remote Control
No
Screen Sharing
No
Session Recording
No
Session Transfer
No
Surveys & Feedback
No
Product Features
Lead Generation
Contact Discovery
No
Contact Import/Export
No
Lead Capture
No
Lead Database Integration
No
Lead Nurturing
No
Lead Scoring
No
Lead Segmentation
No
Pipeline Management
No
Prospecting Tools
No
Visitor Identification
No
Alternatives
Alternatives
No Alternatives