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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

VikiDesk is a comprehensive remote-support solution for both IT service providers and individual PC users on the Windows platform. It integrates various features such as remote session handling, management of customer devices, and organization of tickets and appointments within a unified workspace; additionally, it allows for file transfers and sending text-based commands to multiple PCs simultaneously. The platform is equipped with the Viki AI assistant, which can analyze reported issues, execute authorized configuration, repair, or update tasks, and provide a summary of its findings. Actions taken are regulated by device permissions and the required user or support authorizations. A dedicated customer module facilitates ongoing service agreements, while a quick-support feature caters specifically to ad-hoc sessions. For private users, the service offers a subscription model for IT assistance, ensuring that human support is available when necessary. Subscriptions come in both paid options with and without AI capabilities, and many eligible plans provide a five-day trial period, allowing users to explore the service before committing fully. This combination of features makes VikiDesk a versatile tool for managing remote IT support efficiently.

Description

XMBoost serves as a cloud-based solution designed to uncover service inquiries within public Telegram channels. By keeping an eye on chosen communities, it employs keyword filtering and AI context analysis to score pertinent messages, enabling sales teams to access the original posts along with links to the source chats and authors. Leads are forwarded to both a dedicated Telegram workspace and the XMBoost dashboard, allowing teams to determine their response approach. While the primary monitoring feature refrains from initiating outreach, an optional AI-agent module is available to interact with authors independently. This platform is particularly useful for identifying potential clients for agencies, B2B services, and technology products. Monitoring plans are adaptable, scaling with the number of chats being tracked, and a five-day trial is available that encompasses up to 150 chats, providing a comprehensive introduction to the service’s capabilities. In summary, XMBoost not only streamlines lead generation but also enhances team efficiency in managing potential customer interactions.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

No images available

Integrations

Telegram No 

Integrations

Telegram Yes 

Pricing Details

€29.99/month
Plans start at €29.99 per month and are available with or without AI. Eligible plans include a five-day trial.
Free Trial Yes 
Free Version No 

Pricing Details

$159/month
Plans start at $159/month with annual billing or $199/month with monthly billing. A five-day free trial covers up to 150 chats and does not require a payment card. Plan limits and included features vary by tier.
Free Trial Yes 
Free Version No 

Deployment

Web-Based No 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows Yes 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Cruvigo

Country

Germany

Website

vikidesk.de/

Vendor Details

Company Name

Cryptorun Limited

Founded

2023

Country

Hong Kong

Website

xmboost.io

Product Features

Remote Support

Diagnostic Tools No 
File Transfer No 
Live Chat No 
Real-time Chat No 
Remote Control No 
Screen Sharing No 
Session Recording No 
Session Transfer No 
Surveys & Feedback No 

Product Features

Lead Generation

Contact Discovery No 
Contact Import/Export No 
Lead Capture No 
Lead Database Integration No 
Lead Nurturing No 
Lead Scoring No 
Lead Segmentation No 
Pipeline Management No 
Prospecting Tools No 
Visitor Identification No 

Alternatives

Alternatives

No Alternatives
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Rubix Technology