SecureDesk Description

SecureDesk is a self-hosted platform aimed at remote support and device management specifically for Windows systems, ensuring that the user's own infrastructure handles all interactions without relying on external cloud services. It features two modes of connection: attended sessions, which provide real-time assistance with the end user's approval, and unattended access for managing devices that do not have staff present, like servers or kiosks. Additionally, for more complex troubleshooting needs, technicians can access a SYSTEM-level shell to execute administrative commands directly on the device. Central to its architecture is a robust encryption model; both the technician's console and the remote device independently create their own AES-256-GCM encryption keys, with connections initiated solely from the endpoints. The self-hosted relay that facilitates each session only transmits encrypted data and does not possess any keys, ensuring that even the operator of the relay cannot decrypt or view the content of the sessions. This design not only enhances security but also provides peace of mind to users who prioritize data protection during remote interactions.

Pricing

Free Version:
Yes

Integrations

No Integrations at this time

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Company Details

Company:
Rubix Technology
Year Founded:
2012
Headquarters:
United States
Website:
www.rubixtechnology.com

Media

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Product Details

Platforms
Windows
Types of Training
Training Docs
Training Videos
Customer Support
Business Hours
Online Support

SecureDesk Features and Options

Remote Support Software

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
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SecureDesk User Reviews

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