Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Engineered for maximum operational efficiency and crafted for enhanced teamwork, Viewabo revolutionizes technical support by transforming a phone camera into your visual aid. Seamlessly engage with customers through a simple SMS link that allows them to share their smartphone camera, enabling you to address their issues as if you were physically present. Instead of merely instructing customers on how to resolve their problems, you can visually guide them through the process. During live video sessions, you have the ability to annotate directly on the screen, providing clear visual instructions. You can also pause the customer's video feed at any moment to gain a more detailed perspective, which facilitates better collaboration towards a solution. Streamline your support process by easily sharing recordings that can be used to collaborate with other teams, enhancing overall efficiency in achieving your objectives. Viewabo’s remote visual support transforms challenging customer interactions into smoother diagnostics and quicker solutions through effective visual communication, significantly improving experiences compared to conventional support methods. This innovative approach not only alleviates frustration but also empowers both support teams and customers to navigate technical issues with confidence.

Description

Tired of constant calls, chats, and in-person visits? If you're in search of a comprehensive augmented reality remote assistance software designed to support your workforce with faster solutions and minimize unforeseen downtime, look no further. This innovative tool allows technicians to evaluate problems through the user's camera feed and offer guidance using real-time hand drawings, markings, or text. These augmented reality annotations overlay directly onto the user's screen, making instructions clear and accessible. XRmeet effectively bridges geographical gaps during on-site inspections, eliminating the need for travel while saving both time and expenses. Additionally, it ensures that precise and confident instructions are delivered promptly, facilitating issue resolution. With the ability to collaborate with various teams simultaneously, XRmeet streamlines decision-making processes, making them quicker and more efficient. It also fosters seamless knowledge transfer between experts and novices, enabling real-time learning without delays. Furthermore, non-experts can independently troubleshoot and resolve issues with the aid of quick remote assistance and AR support, empowering them to take action confidently. This platform not only enhances productivity but also builds a more self-sufficient workforce.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

No images available

Integrations

Freshdesk Yes 
Zendesk Yes 

Integrations

Freshdesk No 
Zendesk No 

Pricing Details

$20 per month
Free Trial Yes 
Free Version No 

Pricing Details

$9 per month
Billed annually
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs No 
Webinars No 
Live Training (Online) No 
In Person No 

Vendor Details

Company Name

Viewabo

Founded

2014

Country

United States

Website

www.viewabo.com

Vendor Details

Company Name

XRmeet

Country

India

Website

xrmeet.io/ar-remote-assistance

Product Features

Augmented Reality

3D Objects No 
3D Product Visualization No 
Application Development No 
Content Creation No 
Cross-Device Publishing No 
Drag & Drop No 
For Mapping No 
For Sales No 
For Training / Education No 
Object Recognition No 
Simulation No 
Usage Tracking / Analytics No 
Virtual Reality No 

Remote Support

Diagnostic Tools No 
File Transfer No 
Live Chat No 
Real-time Chat No 
Remote Control No 
Screen Sharing No 
Session Recording No 
Session Transfer No 
Surveys & Feedback No 

Remote Work

Collaboration No 
Credential Management No 
Electronic Signature No 
Employee Monitoring No 
Live Chat No 
Meeting Management No 
Project Management No 
Remote Access No 
Remote Support No 
Screen Sharing No 
Softphone No 
Task Management No 
Time Zone Tracking No 
Video Chat No 
Web Conferencing No 

Video Conferencing

Electronic Hand Raising No 
Mobile Access No 
On-Demand Webcasting No 
Presentation Streaming No 
Presentation Tools No 
Private Chat No 
Real-Time Chat No 
Record & Playback Ability No 
Screen Sharing No 
Two-Way Audio & Video No 
Video Conferencing No 
Whiteboard No 

Web Conferencing

Electronic Hand Raising No 
Mobile Access No 
On-Demand Webcasting No 
Presentation Streaming No 
Presentation Tools No 
Private Chat No 
Real-Time Chat No 
Record & Playback Ability No 
Screen Sharing No 
Two-Way Audio & Video No 
Video Conferencing No 
Whiteboard No 

Product Features

Alternatives

Alternatives

HELPAR Reviews

HELPAR

VIEWAR
Plutomen Connect Reviews

Plutomen Connect

Plutomen Technologies