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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

Verloop.io is the world's most popular customer support automation platform. It helps businesses deliver exceptional support experiences to customers across all channels.

Description

maaiiconnect makes customer engagement simple. It is the only cloud-based platform that combines digital and telecom communications to enable businesses to deliver seamless customer experiences. Be truly multichannel. You can centralize channels such as WhatsApp Messenger, Facebook Messenger, WeChat and Facebook Messenger, SMS and Virtual Numbers, Video Conferencing and a Web Communications Widget to Live Chat and Web calls into one place. This includes all customer information, CRM, ticketing system and rich insights.

API Access

Has API No 

API Access

Has API Yes 

Screenshots View All

Screenshots View All

Integrations

Facebook Messenger Yes 
WhatsApp Yes 
CCAvenue Yes 
Capillary Insights+ Yes 
CleverTap Yes 
Freshdesk Yes 
HubSpot Customer Platform Yes 
Instagram Yes 
Leadfeeder Yes 
Oracle Service Yes 
QnA Maker No 
SAP Service Cloud Yes 
Shopify Yes 
Stackreaction Yes 
WeChat No 
WebEngage Yes 
Xendit Yes 
Zapier Yes 
Zendesk Yes 
ipdata Yes 

Integrations

Facebook Messenger Yes 
WhatsApp Yes 
CCAvenue No 
Capillary Insights+ No 
CleverTap No 
Freshdesk No 
HubSpot Customer Platform No 
Instagram No 
Leadfeeder No 
Oracle Service No 
QnA Maker Yes 
SAP Service Cloud No 
Shopify No 
Stackreaction No 
WeChat Yes 
WebEngage No 
Xendit No 
Zapier No 
Zendesk No 
ipdata No 

Pricing Details

We offer 3 types of Pricing: Basic, Professional, Enterprise.
Free Trial No 
Free Version No 

Pricing Details

Free
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux Yes 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Magiclane App Service Pvt. Ltd

Founded

2015

Country

India

Website

verloop.io

Vendor Details

Company Name

M800

Founded

2007

Country

Hong Kong

Website

www.maaiiconnect.com

Product Features

Artificial Intelligence

Chatbot No 
For Healthcare No 
For Sales No 
For eCommerce No 
Image Recognition No 
Machine Learning No 
Multi-Language No 
Natural Language Processing No 
Predictive Analytics No 
Process/Workflow Automation No 
Rules-Based Automation No 
Virtual Personal Assistant (VPA) No 

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Conversational AI

Code-free Development No 
Contextual Guidance No 
For Developers Yes 
Intent Recognition No 
Multi-Languages Yes 
Omni-Channel Yes 
On-Screen Chats Yes 
Pre-configured Bot No 
Reusable Components Yes 
Sentiment Analysis No 
Speech Recognition Yes 
Speech Synthesis No 
Virtual Assistant Yes 

Conversational Marketing

Appointment Scheduling Yes 
Audience Segmentation No 
Chatbot Yes 
Email Automation No 
Group Messaging Yes 
Human Handover No 
Lead Distribution No 
Lead Qualification No 
Mobile Messaging Yes 
Multi-Channel Communication No 
Product Recommendations No 
Video Chat No 

Customer Engagement

Analytics No 
Churn Management No 
Communication Management No 
Community Management No 
Content Syndication No 
Feedback Collection No 
Gamification No 
Live Chat No 
Video Content No 

Customer Satisfaction

360 Degree Feedback No 
Analytics No 
Call Reporting No 
Complaint Monitoring No 
Feedback Collection No 
Survey Management No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Live Chat

Canned Responses Yes 
Customizable Branding No 
Geo Targeting Yes 
Offline Form Yes 
Proactive Chat Yes 
Screen Sharing No 
Third Party Integration Yes 
Transfers / Routing No 
Website Visitor Tracking Yes 

Product Features

Call Recording

Archiving Yes 
Call Sharing Yes 
Distributed Call Recording No 
Event Triggered Recording No 
File Transfer Yes 
Instant Retrieval No 
On-Demand Recording Yes 
Recording Bookmarking No 
Scheduled Recording No 
Screen Activity Recording Yes 
Video Call Recording Yes 

Cloud Communication Platform

Audio / Video Conferencing Yes 
Call Center Yes 
Call Recording Yes 
Call Routing Yes 
Chat / Messaging Yes 
Fax Management No 
File Sharing Yes 
IVR / Voice Recognition Yes 

Cloud PBX

Call Recording Yes 
Call Routing Yes 
IVR / Voice Recognition Yes 
Ring Groups Yes 
SIP Trunking Yes 
Virtual Extensions No 
Web Conferencing Yes 

Conversational Marketing

Appointment Scheduling No 
Audience Segmentation No 
Chatbot Yes 
Email Automation No 
Group Messaging Yes 
Human Handover No 
Lead Distribution Yes 
Lead Qualification Yes 
Mobile Messaging Yes 
Multi-Channel Communication Yes 
Product Recommendations No 
Video Chat Yes 

Customer Engagement

Analytics No 
Churn Management No 
Communication Management Yes 
Community Management No 
Content Syndication No 
Feedback Collection No 
Gamification No 
Live Chat Yes 
Video Content Yes 

Customer Service

Alerts / Escalation No 
Appointment Management Yes 
Call Center Management Yes 
Email Management No 
Knowledge Base No 
Live Chat Yes 
Performance Metrics Yes 
Queue Management No 
Self Service Portal No 
Social Media Integration Yes 
Surveys & Feedback Yes 
Virtual Assistant No 
Workflow Management No 

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat Yes 
Screen Sharing Yes 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

Messaging

End-to-End Encryption (E2EE) Yes 
File Sharing Yes 
Groups / Channels Yes 
Payments No 
Search / Filter Yes 
Self-Destructing Messages No 
Stickers / GIFs No 
Threaded Discussion Yes 
Video Conferencing Yes 
Voice Calling Yes 

Sales Engagement

CRM Integration Yes 
Call Scripts / Call Steps No 
Email Sequences No 
Email Tracking / Automation No 
Lead Management Yes 
Reporting / Analytics Yes 
Sales / Voice Dialer Yes 
Sales Automation No 
Search No 
Task Management No 
Templates No 
Workflow Management No 

Social Selling

Automated Publishing No 
Compliance Management No 
Content Discovery No 
Content Management No 
Employee Advocacy No 
Gamification No 
Lead Engagement No 
Performance Metrics No 
Pre-Approved Content Library No 
Single Sign On No 
Social Media Monitoring No 

Softphone

Audio / Video Conferencing Yes 
Call Logging Yes 
Call Recording Yes 
Call Transfer Yes 
Caller Identification Yes 
Chat / Messaging Yes 
Contact Management Yes 
Fax Management No 

Video Conferencing

Electronic Hand Raising No 
Mobile Access No 
On-Demand Webcasting No 
Presentation Streaming No 
Presentation Tools No 
Private Chat Yes 
Real-Time Chat No 
Record & Playback Ability Yes 
Screen Sharing Yes 
Two-Way Audio & Video No 
Video Conferencing Yes 
Whiteboard No 

Web Conferencing

Electronic Hand Raising No 
Mobile Access Yes 
On-Demand Webcasting No 
Presentation Streaming Yes 
Presentation Tools No 
Private Chat Yes 
Real-Time Chat No 
Record & Playback Ability No 
Screen Sharing Yes 
Two-Way Audio & Video Yes 
Video Conferencing Yes 
Whiteboard No 

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