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Average Ratings 0 Ratings

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ease
features
design
support

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Write a Review

Description

Organizations have made significant investments in digitizing their services to enhance customer access to information, products, and self-service options. This digital engagement is consistently utilized across various devices. However, when customers seek interaction or require assistance, they are often compelled to switch from their digital experience to traditional channels such as phone calls or emails. This shift results in a missed opportunity to assist the customer precisely when they need it, thereby undermining the financial investments made in digital transformation. It is crucial for businesses to seize every opportunity to engage with their digital clientele, regardless of whether their objectives involve online sales, customer support, lead generation, or complex service processes. With Vergic Engage, companies can effectively navigate the digital customer journey. Every organization, irrespective of its industry, can outline a customer journey, and the Vergic Engage Platform is designed to streamline that journey while ensuring the customer remains within a digital framework. By doing so, it not only enhances customer satisfaction but also maximizes the potential for conversion and loyalty.

Description

VeriShow, developed by HBR Labs, offers a user-friendly agent dashboard paired with a straightforward customer interface, resulting in elevated customer satisfaction among its users. This platform specializes in personal engagement through co-browsing solutions, allowing customer service representatives to effectively communicate with clients in real-time, moving away from the outdated "please hold" method. Additionally, VeriShow easily integrates with popular third-party brands and equips users with essential tools for managing Contacts, Content, Documents, Goals & Quotas, and Leads. It stands out as the premier choice for enhancing visitor interactions on your website and maximizing potential opportunities for conversion. Overall, its comprehensive features and seamless functionality make it an invaluable asset for businesses aiming to improve customer engagement.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Enghouse Interactive Contact Center Yes 
Facebook Messenger Yes 
IBM Cloud Yes 
NiCE CXone Mpower Yes 
Puzzel Yes 
SAP Cloud Platform Yes 
Salesforce Yes 
Scrive Yes 
Sigma Yes 
Skype Yes 
SmartTask Yes 
Sogeti SMART Workspace Yes 
Teradata VantageCloud Yes 
Zendesk No 

Integrations

Enghouse Interactive Contact Center No 
Facebook Messenger No 
IBM Cloud No 
NiCE CXone Mpower No 
Puzzel No 
SAP Cloud Platform No 
Salesforce No 
Scrive No 
Sigma No 
Skype No 
SmartTask No 
Sogeti SMART Workspace No 
Teradata VantageCloud No 
Zendesk Yes 

Pricing Details

€35 per user per month
Free Trial No 
Free Version No 

Pricing Details

$39.00/month
Price vary based on capabilities number of licenses and length of contract
Free Trial Yes 
Free Version Yes 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs No 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Vergic

Country

Sweden

Website

www.vergic.com/vergic-engage-platform/

Vendor Details

Company Name

HBR Labs

Founded

2007

Country

United States

Website

www.verishow.com

Product Features

Chatbot

Call to Action No 
Context and Coherence No 
Human Takeover No 
Inline Media / Videos No 
Machine Learning No 
Natural Language Processing No 
Payment Integration No 
Prediction No 
Ready-made Templates No 
Reporting / Analytics No 
Sentiment Analysis No 
Social Media Integration No 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat No 
Performance Metrics No 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Product Features

Customer Engagement

Analytics Yes 
Churn Management No 
Communication Management Yes 
Community Management No 
Content Syndication No 
Feedback Collection Yes 
Gamification No 
Live Chat Yes 
Video Content Yes 

Customer Service

Alerts / Escalation No 
Appointment Management No 
Call Center Management No 
Email Management No 
Knowledge Base No 
Live Chat Yes 
Performance Metrics Yes 
Queue Management No 
Self Service Portal No 
Social Media Integration No 
Surveys & Feedback No 
Virtual Assistant No 
Workflow Management No 

Customer Success

Account Alerts Yes 
Account Management Yes 
Communication Management Yes 
Customer Engagement Yes 
Customer Lifecycle Management No 
Health Score No 
Onboarding Yes 
Revenue Management Yes 
Usage Tracking / Analytics No 
Win / Loss Analysis No 

Sales Enablement

Collaboration Yes 
Contact Management Yes 
Content Management Yes 
Document Management Yes 
Goals / Quota Management Yes 
Lead Management Yes 
Meeting Management No 
Performance Management No 
Presentation Management No 
Proposal Management No 
Territory Management No 
Training Management Yes 

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