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Description
Transform your compliance operations to confidently navigate financial services and trading regulations. To reduce effort, track trends and mitigate liability, capture and retrieve recordings quickly even in unstructured content and improve compliance, For quality management, compliance, liability protection and quality control purposes, organizations have been recording interactions between customers and employees for a long time. These recordings can contain a lot of valuable information, but it can be difficult to extract actionable intelligence quickly. Verint Interaction recording is a prepackaged solution that allows couples to record calls with the power speech processing. This will help you get more value from captured interactions. Verint Cloud Interaction Recording allows you to capture, index and archive interactions across voice, chat, video, social media, face–to-face, and other unified communication channels.
Description
Our Voice-Over IP Recording platform empowers businesses to utilize high-quality and compliant recording through a user-friendly interface. This exceptional VoIP Recording software is capable of capturing interactions from nearly any telephony device or phone system available. It is compatible with and enhances the functionality of 99% of telephone systems currently on the market. ABT's solution is straightforward to install and can be implemented without requiring any specialized hardware. Additionally, it brings extra advantages and optimal performance to your organization. Our Call Center Quality applications enable contact center supervisors to conduct comprehensive audits of their agents seamlessly. Agent evaluations are based on criteria tailored to your specific business needs, leading to enhanced customer satisfaction and improved agent morale. Furthermore, Applied Business Technologies Call Center Quality Software can be seamlessly integrated with our Speech Analytics platform, resulting in a powerful and effective solution. This integration provides valuable insights into conversations, ensuring that both operational efficiency and service quality are consistently maintained.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
$500 one-time payment
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Verba Technologies
Founded
2010
Country
United States
Website
www.verba.com
Vendor Details
Company Name
Applied Business Technologies
Country
United States
Website
www.appliedcorp.com/recording-solutions.php
Product Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Product Features
Call Recording
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording