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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Enhance the lifetime value of your customers with VENMATE, the comprehensive platform designed to foster satisfaction, boost retention, and drive growth. Achieve a holistic understanding of your clientele, anticipate their needs, and transform each customer into a loyal advocate. Delve into detailed insights regarding customer behaviors and preferences to improve their overall satisfaction and loyalty. Optimize your customer success initiatives to increase operational efficiency while delivering remarkable experiences. Improve your financial performance by minimizing customer churn and maximizing opportunities for upselling. Expedite your path to value with VENMATE’s efficient onboarding and implementation features. Our platform guarantees you will not lose sight of tasks, utilizing structured playbooks to facilitate a smooth onboarding experience. Consolidate your customer data from various applications, allowing your customer success team to document every interaction effortlessly using VENMATE. Effectively guide customers throughout their journey while collecting essential feedback to refine and enhance their experiences. By continuously adapting based on this feedback, you can ensure your customers feel valued and understood.

Description

Key Account Management and Advisory Platform that supports both the customer and IT provider. vCIOToolbox assists MSP's to identify technology gaps and meet the requirements of small and large businesses. This will allow you to stay ahead of cyber threats, bad actors, and cyber threats. MSP's, MSSP's, and other service providers can use our consistent, repeatable, and easy process to ensure that their customers have the right technology and that it is aligned with their business goals. Cybersecurity is complex and new threats are constantly emerging. While tools can provide protection, that is only one part of the story. Customers need a Cybersecurity Sherpa. With our GRC tools MSPs and MSSPs can conduct assessments or launch a Compliance as a Service Program to help mitigate risk. This will increase revenue for the provider. You can monitor the satisfaction and performance of your services with those who matter.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Autotask PSA
ConnectWise PSA
Gmail
Google Forms
Hotjar
HubSpot CRM
HubSpot Customer Platform
IT Glue
Kaseya BMS
MyGlue
Network Glue
Pendo
Salesforce
Slack
SurveyMonkey
Zendesk

Integrations

Autotask PSA
ConnectWise PSA
Gmail
Google Forms
Hotjar
HubSpot CRM
HubSpot Customer Platform
IT Glue
Kaseya BMS
MyGlue
Network Glue
Pendo
Salesforce
Slack
SurveyMonkey
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$129 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

VENMATE

Founded

2023

Country

Germany

Website

www.venmate.net

Vendor Details

Company Name

vCIOToolbox

Founded

2018

Country

United States

Website

vciotoolbox.com

Product Features

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Product Features

Customer Success

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

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