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Description
UNIVERGE Blue® Cloud Services: One seamless and intuitive unified cloud communications and collaboration experience, aligning people, communications, and technology to the company's key initiatives.
Key Components:
- CONNECT (UCaaS): User-friendly and fully integrated Cloud Unified Communications platform with robust productivity and collaboration features.
- ENGAGE (CCaaS): Highly reliable, secure, full-featured, and customizable Contact Center solution that delivers enhanced customer experience.
- EXTEND API: API integration platform that connects Contact Center and Unified Communications functions into everyday business applications.
- MEET: A powerful meeting solution that provides HD audio & video, interactive screen sharing, collaboration tools, and A.I. capabilities.
- SHARE: Provides secure Sharing of the latest document versions without compromising accessibility or functionality.
- CONNECT BRIDGE: Extends customers’ NEC phone system investment with cloud-based voice via desktop and mobile apps.
- CONNECT+MS TEAMS: The costume version of the CONNECT works side-by-side with Microsoft Teams to enhance business communications.
Description
Video Gateways allow for advanced Real-time Communication on existing Contact Centers. Multi-channel coverage for Web Browsers and Mobile Devices.
API Access
Has API
API Access
Has API
Integrations
3CX
Active Directory
Altitude
Avaya Experience Platform
Enghouse Interactive Contact Center
Genesys Cloud CX
Google Chrome
Google Workspace
Microsoft 365
Microsoft Dynamics 365
Integrations
3CX
Active Directory
Altitude
Avaya Experience Platform
Enghouse Interactive Contact Center
Genesys Cloud CX
Google Chrome
Google Workspace
Microsoft 365
Microsoft Dynamics 365
Pricing Details
$19.40/User/Month
Free Trial
Free Version
Pricing Details
$69/month/port
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
NEC Corporation
Founded
1899
Country
Japan
Website
univergeblue.com
Vendor Details
Company Name
Interactive Powers
Founded
2015
Country
United States
Website
www.ivrpowers.com/videortc/
Product Features
Unified Communications
Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail
Product Features
Unified Communications
Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail