Video RTC Integrations

3CX is an open-standards, software-based IP PBX that provides complete Unified Communications right out of the box. 3CX is suitable for all industries and sizes. It can provide everything you need, from mobility and status to advanced call center features and more, at a fraction the cost. 3CX is ideal for remote companies and includes mobile apps, video conference, and website live chat. The installation, management, and maintenance of the PBX are so simple that you can easily manage it yourself, on your own appliance, server, or on a cloud-based platform. You can also choose to have it hosted on 3CX for an easy solution.

XCALLY is an easy-to-use, scalable, and fast-to-implement Omnichannel Contact Center software. It provides many tools essential for your call center activities, in addition to Omnichannel modules. - IVR designer and Predictive Dialer. Scripting tool. Dashboards, Realtime panels, Analytics for administrators and supervisors. - WebRTC, Windows Softphone and Omnichannel unified Web GUI for agents. XCALLY can be integrated via API with many external products, providers, and technologies like ticketing systems, CRM, ticketing system, AI tools, bots and TTS.

Genesys Cloud provides rapid innovation for companies of all sizes and industries. It is an API-first solution that has been refined over a decade and has proven its scalability, security, and reliability. Access to new functionality. Get the latest AI-powered customer journeys and employee journeys. Your business will benefit from the best customer and employee experience. Trust a single technology platform and provider with a multitenant, microservices-based architecture. It offers the flexibility, security, agility, and scale you need. Genesys Cloud empowers you to have more meaningful conversations with customers through Genesys Cloud.

Genesys PureConnect customer service application. Flexible, all-in one CX application that will meet your needs. Customer service demands change all the time. Customers want to be able to communicate with their representatives in the most convenient way for them. Good service is essential for today's customer. Flexible and reliable contact center technology is essential to give customers the experience they desire. Genesys PureConnect™, the only true, all in one omnichannel contact centre and communications solution, is recognized as a leader in both on-premises and cloud markets. To ensure maximum reliability, flexibility, and control, you will get the most comprehensive set of capabilities. Unifying communications across your company reduces complexity and simplifies administration. It also reduces total cost of ownership. All this while not disrupting existing systems.

Asterisk is an open-source framework for building communication applications. Asterisk transforms an ordinary computer into a communications host. Asterisk powers IPPBX systems, VoIP gateways and conference servers, as well as other custom solutions. It can be used by small and large businesses, call centres, carriers, government agencies, and other agencies worldwide. Asterisk is open-source and free. Sangoma sponsors Asterisk. Today, more than 1 million Asterisk-based communication systems are in use in more than 170 nations. Nearly all Fortune 1000 customers use Asterisk. Asterisk is most commonly used by system integrators or developers. It can be used to create a complete business telephone system, enhance an existing system, or bridge between systems.

The most comprehensive contact center solution available on the market will improve your customer experience and optimize your company’s time and resources. All communication with clients can be managed from one platform: phone, email and WhatsApp Messenger, Messenger, web chats, SMS, web forms, online forms, or app stores. You can create a unique contact record and then forget about it. The cloud environment allows you to work from any device that has browser access. This protocol offers great sound quality and ease-of-use. Multimodal automatic dialing allows you to make more calls and get them to your destination faster. You can choose from progressive, predictive, or preview dialing to boost your campaigns. Intelligent routing allows you to manage inbound calls easily and productively. Voicemails, voicemails, and integration with outbound channels can all be managed from the same desktop.

Virtual IP PBX (Private Branch Exchange), or Phone System Appliance – CompletePBX is the heart and soul of Xorcom's hardware and software telephone systems. It's built on top of Asterisk and Linux platforms and is designed for stability and high performance. CompletePBX was built from the ground up to offer ease-of-use, advanced features, and security at all levels. Get a fully functional, free CompletePBX 5 virtual machine evaluation now! CompletePBX certification training is available online for free. It will guide you through the basics of the system. You can save a lot of time and effort if you do it yourself. We can help you get there quicker.

Enghouse Interactive will help you unlock the power of your call center. Enghouse Interactive will help you engage your customers through all channels and provide personalized experiences at scale. This will make your contact center a competitive advantage. Your contact center is the heart of your company. It offers opportunities to differentiate your service, gain feedback, and build customer loyalty. Companies need a communications platform that can respond quickly to customers via any channel. It should also be able to provide actionable intelligence to help drive continuous improvement. Our unique omnichannel contact center solutions provide flexibility and choice. They can be scaled in size, complexity, and integration to ensure seamless customer interaction, regardless of your budget.

AI-Powered Cloud Contact Center Solution. It powers innovative, personality-based routing. It also manages multichannel customer interactions in one conversation. Vocalcom is the world of digital engagement and artificial Intelligence (AI), where live agents are seamlessly integrated into the customer interaction flow. All customer interactions can be managed in one conversation. The new generation of cloud contact centre platform that integrates with existing systems and supports ALL channels. Vocalcom's intuitive user interface increases productivity and allows companies to weave all of their customer interactions across all channels into continuous conversation threads. This allows them to reduce customer effort while strengthening customer relationships with each interaction. Amazingly simple, adaptable, and powered by AI Keep the conversation going. All customer interactions, including chat, email, text message, phone, and social media, are available in one place.

You'll earn customer loyalty for a lifetime by providing a positive, intelligent experience to every customer. We can help you achieve this with Avaya Contact Center. Customers can access fast, efficient self-service via the channels they prefer. An agent is always available to assist if needed. It's seamless and context-driven. Your agents can keep up with customer expectations and stay in sync. They can achieve great results faster and exceed customer expectations by having a consolidated view. Your teams will become more efficient and productive when they have a better understanding of customer needs. Avaya is the market leader in Contact Center Solutions. We can deliver it in the cloud, on your premises, or in private hybrid clouds.

Altitude is the smart, all-in-one platform for smart hotels. We make it easy by giving you the building blocks that will allow you to succeed. Empower We aim to reduce manual management and empower the hospitality industry in achieving results in all areas of their business. We believe that success doesn't require expensive equipment. It's all about providing thrifty solutions that capture the guests and drive growth. Escalate Easy solutions that allow guests to choose their stay experience will maximize your potential to increase your business's profitability. Your guests have the power to increase revenue by offering upsell & cross-sell, ordering services and direct bookings. Engage You can communicate with your guests anytime with real-time communication tools like SMS messaging, push notifications, and ordering service requests. Our web portal and contact-less mobile tools make it easy for guests to explore your hotel prior to their journey begins.

Multicloud contact center solutions allow you to choose any cloud. You can create personalized customer experiences at scale. Global enterprise contact centers require complex requirements, from flexible deployment options to the most up-to-date communication channels. Genesys Engage is the contact center software of choice for global brands that require sophistication and scale. Genesys Engage is a fully-featured omnichannel engagement platform that supports larger digital transformation projects. It gives you a competitive advantage in today's market. Genesys Engage is what you can do. Unify all digital and voice channels, self-service, and inbound and outside interactions. You will have the foundation to create personalized, holistic experiences for your customers. For better results, match the right resource with the right customer. Enterprise routing is best-in-class and makes the most of both automated and assisted engagements.