Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Founded in 2003, TrueConf specializes in enterprise communication solutions and is best known for its flagship product, TrueConf Server. This self-hosted video conferencing and collaboration platform offers flexible training options, including documentation, live online sessions, webinars, and in-person workshops, making onboarding and adoption simple. A free version is available, while paid plans start at €240 per year.
TrueConf Server delivers a complete collaboration toolkit, combining video conferencing with features such as brainstorming, calendar management, chat and messaging, contact and content management, and real-time document editing. It is available as a SaaS solution and supports Windows, macOS, Linux, iOS, iPadOS, and Android, ensuring cross-platform accessibility.
Description
Compunetix’s Video Call Center is a web solution built using dynamic WebRTC technology. It allows video connections with just one click, without the need for any downloads. Users can connect video from any device with support for PSTN audio integration to WebRTC. VCC provides call center functionality such as intelligent routing, multiple queues and call transfer. Security is a top priority. Support for encrypted video connections, and HIPAA compliance are available for telehealth apps. The platform can be deployed on a cloud-based system or as a dedicated solution. VCC's simple video interfaces simplify communication and streamline the experience for users. Other features include real time video call transfer and automated queuing. Real-time dashboards and reporting are also available. Multi-party calling capabilities, multi tenant support, call monitoring and advanced collaboration functionality like application sharing, file transfers, and chat are also available.
API Access
Has API
Yes
API Access
Has API
No
Integrations
BlueJeans
Yes
Cisco Webex
Yes
Microsoft Outlook
Yes
Moodle
Yes
WebRTC
No
Zoom
Yes
Integrations
BlueJeans
No
Cisco Webex
No
Microsoft Outlook
No
Moodle
No
WebRTC
Yes
Zoom
No
Pricing Details
$45.00/year (1 PRO user)
TrueConf licenses the number of PRO users, number of concurrent connections through the gateway over third-party protocols, and number of guest connections. License periods can be 1 year and lifetime. The number of accounts on TrueConf Server is unlimited. All TrueConf client applications are available free of charge and don't require CALs or separate licenses. If you are an educational institution, choose the Academic license where the price will depend on the number of virtual classes.
Free Trial
Yes
Free Version
Yes
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
Yes
Mac
Yes
Linux
Yes
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Vendor Details
Company Name
TrueConf
Founded
2003
Country
Vilnius, Lithuania
Website
trueconf.com
Vendor Details
Company Name
Compunetix
Founded
1968
Country
United States
Website
www.compunetix.com/unified-collaboration/video-conferencing/video-call-center/
Product Features
Collaboration
Brainstorming
Yes
Calendar Management
Yes
Chat / Messaging
Yes
Contact Management
Yes
Content Management
Yes
Document Management
No
Project Management
No
Real Time Editing
Yes
Task Management
No
Version Control
No
Video Conferencing
Yes
Meeting
Action Item Tracking
No
Agenda Management
Yes
Attendee Management
Yes
Board Meetings
Yes
Committee Meetings
Yes
Internal Meetings
Yes
Invitation Management
Yes
Legislative Meetings
No
Materials Management
No
Meeting Feedback
No
Meeting Preparation Tools
Yes
Meeting Room Booking
Yes
Minutes Management
No
Post-Meeting Tools
Yes
Scheduling
Yes
Travel Management
No
Voting Management
Yes
Video Conferencing
Electronic Hand Raising
Yes
Mobile Access
Yes
On-Demand Webcasting
Yes
Presentation Streaming
Yes
Presentation Tools
Yes
Private Chat
Yes
Real-Time Chat
Yes
Record & Playback Ability
Yes
Screen Sharing
Yes
Two-Way Audio & Video
Yes
Video Conferencing
Yes
Whiteboard
Yes
Web Conferencing
Electronic Hand Raising
Yes
Mobile Access
Yes
On-Demand Webcasting
Yes
Presentation Streaming
Yes
Presentation Tools
Yes
Private Chat
Yes
Real-Time Chat
Yes
Record & Playback Ability
Yes
Screen Sharing
Yes
Two-Way Audio & Video
Yes
Video Conferencing
Yes
Whiteboard
No
Webinar
Alerts/Notifications
Yes
Customizable Branding
Yes
Event Management
Yes
Live Chat
Yes
Multi-Presenter
Yes
On-Demand Webinars
Yes
Polls / Voting
Yes
Q & A
Yes
Reporting/Analytics
Yes
Screen Sharing
Yes
Social Media Promotion
Yes
Product Features
Call Center
Blended Call Center
No
Call Logging
No
Call Recording
No
Call Scripting
No
Campaign Management
No
Database
No
Escalation Management
No
IVR / Voice Recognition
No
Inbound Call Center
No
Manual Dialer
No
Outbound Call Center
No
Predictive Dialer
No
Progressive Dialer
No
Queue Management
No
Real-time Chat
No
Reporting/Analytics
No
Video Conferencing
Electronic Hand Raising
No
Mobile Access
No
On-Demand Webcasting
No
Presentation Streaming
No
Presentation Tools
No
Private Chat
No
Real-Time Chat
No
Record & Playback Ability
No
Screen Sharing
No
Two-Way Audio & Video
No
Video Conferencing
No
Whiteboard
No
Web Conferencing
Electronic Hand Raising
No
Mobile Access
No
On-Demand Webcasting
No
Presentation Streaming
No
Presentation Tools
No
Private Chat
No
Real-Time Chat
No
Record & Playback Ability
No
Screen Sharing
No
Two-Way Audio & Video
No
Video Conferencing
No
Whiteboard
No