Learn More

Average Ratings 17 Ratings

Total
ease
features
design
support
Read all reviews

Average Ratings 36 Ratings

Total
ease
features
design
support
Read all reviews

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Freshdesk
Google Workspace
Incident IQ
Jira
Jira Service Management
Jira Work Management
Microsoft 365
Microsoft Authenticator
Microsoft Azure
Microsoft Entra ID
Pipedrive
QFloors
Slack
Spiceworks Network Monitor
SupportYourApp
VARStreet InstaQuote
Zendesk
Zoho CRM
Zoho Desk
Zoho SalesIQ

Integrations

Freshdesk
Google Workspace
Incident IQ
Jira
Jira Service Management
Jira Work Management
Microsoft 365
Microsoft Authenticator
Microsoft Azure
Microsoft Entra ID
Pipedrive
QFloors
Slack
Spiceworks Network Monitor
SupportYourApp
VARStreet InstaQuote
Zendesk
Zoho CRM
Zoho Desk
Zoho SalesIQ

Pricing Details

$12/month/user
Free Trial
Free Version

Pricing Details

$10.00/month/user
Free Trial
Free Version

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Deployment

SaaS
iPhone
iPad
Android
Windows
Mac
Linux

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Vendor Details

Company Name

TruGrid

Founded

2017

Country

United States

Website

www.trugrid.com

Vendor Details

Company Name

Zoho

Founded

1996

Country

India

Website

www.zoho.com/assist/

Product Features

Cloud Management

Access Control
Billing & Provisioning
Capacity Analytics
Cost Management
Demand Monitoring
Multi-Cloud Management
Performance Analytics
SLA Management
Supply Monitoring
Workflow Approval

Desktop as a Service (DaaS)

Admin Console
Application Management
BYOL Management
Backup & Recovery
Cloud Encryption
Device Management
File Management
GPU Virtualization
Multi-Factor Authentication
Policy Management
Single Sign On
User Provisioning

Digital Workplace

Activity / News Feed
Calendar Management
Chat / Messaging
Content Management
Document Management
Employee Directory
File Sharing
Knowledge Management
Surveys & Feedback
Task Management

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

RDP

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Remote Work

Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing

Virtual Desktop (VDI)

Desktop-as-a-Service
Load Balancing
Multi-Device Support
Multi-Factor Authentication
Permissions / Access Controls
Self Service Portal
Third Party Integration

Virtual Machine

Backup Management
Graphical User Interface
Remote Control
VDI
Virtual Machine Encryption
Virtual Machine Migration
Virtual Machine Monitoring
Virtual Server

Product Features

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Remote Work

Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing

Screen Sharing

Annotations / Drawing Tools
Desktop / Browser Sharing
Mobile Screen Sharing
Presenter Control Management
Remote Control
Screen Capture
Screen Mirroring
Screen Recording

Alternatives

Alternatives

Thinfinity Workspace Reviews

Thinfinity Workspace

Cybele Software, Inc.
Freshdesk Reviews

Freshdesk

Freshworks
Leostream Reviews

Leostream

Leostream Corporation
V2 Cloud Reviews

V2 Cloud

V2 Cloud Solutions