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Average Ratings 0 Ratings
Description
We specialize in enhancing customer experience consulting, designing employee engagement initiatives, mapping customer journeys, and facilitating organizational transformations. Elevate your market presence by crafting a unique customer experience strategy and effectively implementing it. As a premier consultancy in customer experience, we introduce Customer Types alongside an improved user interface in the Touchpoint Dashboard. This innovative Customer Types feature allows users to create, manage, and associate various customer categories directly within their journey maps, streamlining the process. The upgraded interface simplifies previously complex interactions, enhancing usability for Touchpoint Dashboard users. "Now our users can assign specific touchpoints to all customers, segments, personas, employees, individuals, and any other group they wish to represent," remarked Peter Haid, Chief Product Officer of Touchpoint Dashboard. "I truly appreciate how this feature beautifully and flexibly humanizes customers within the context of their journey maps." This enhancement not only improves user engagement but also fosters a deeper understanding of customer relationships.
Description
Leverage non-room hospitality resources at every customer interaction point throughout both the reservation and on-site experience. Enhance guest spending opportunities across your entire integrated resort, which includes nightclubs, pools, spas, restaurants, and sportsbooks, by utilizing a comprehensive solution. Ensure seamless visibility across all resorts while catering to your guests at every hospitality moment through real-time, data-informed operator workflows that span from the front desk to operational areas. Utilize valuable guest data to streamline operations and enhance performance with insightful reporting for all properties in your portfolio. Quickly adapt marketing strategies, promotional offers, and pre-sale initiatives as needed. Our team of design and development specialists is dedicated to elevating and expanding your customers' experiences through personalized websites and applications. Incorporate virtual booking systems for diverse venues throughout the resort. Harness the power of UrVenue’s advanced booking engine to boost guest engagement across every customer interaction during both the booking and stay phases. Ultimately, this unified approach not only drives revenue but also fosters lasting guest relationships.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
No price information available.
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Strativity Group
Country
United States
Website
strativity.com
Vendor Details
Company Name
Venue Management Systems
Website
www.urvenue.com
Product Features
Customer Journey Mapping Tools
Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates
Product Features
Venue Management
Attendee Management
Billing & Invoicing
Contract Management
Customer Management
Event Management
Food & Beverage Management
Multi-Facility
Reservations Management
Resource Booking
Sales Management
Staff Management