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ease
features
design
support

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Description

An AI-driven voice filter enhances the clarity of offshore agents' voices during conversations, leading to significant improvements in customer satisfaction and sales performance. Tomato.ai offers a solution that softens accents, allowing for clearer communication during calls. As agents with Indian, Filipino, or other accents speak, customers perceive their words as being articulated more like those of native speakers, which enhances understanding and decreases frustration. This method is more effective and faster than traditional accent training, providing real-time improvements in agent intelligibility. By utilizing a speech filter, the overall customer experience is notably elevated, which also mitigates the negative treatment offshore agents may face due to their accents, thereby increasing retention rates among these employees. By enhancing the offshore customer experience, businesses can expand their offshoring capabilities, leading to cost savings and improved sales figures. Furthermore, the voice filter allows companies to consider hiring candidates who might have been overlooked due to their accents, broadening the talent pool and enriching workforce diversity.

Description

Verisk Specialty Business Solutions, previously known as Sequel, has established itself as a premier software provider in the industry for more than 25 years, offering effective and dependable solutions that ensure comprehensive management of both insurance and reinsurance operations. Consequently, our clients experience enhanced growth and improved business management through increased efficiency, adaptability, and robust data governance. With our dynamic software solutions and attentive support services, we have identified pathways to success. We are excited to introduce a groundbreaking offshore renewable energy module within our exposure management system, Impact, which utilizes the extensive global dataset of offshore wind farms compiled by Clarksons, the leading shipping services firm. This recent upgrade reflects our commitment to innovation, as our advanced and cohesive software suite facilitates complete management for all insurance and reinsurance entities, empowering our clients to gain a clearer perspective for sustainable business growth and management. Ultimately, our goal is to continue evolving alongside industry needs, ensuring that our clients are equipped with the tools necessary to thrive in a competitive landscape.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Avaya Cloud Office Yes 
Cisco CX Cloud Yes 
Genesys Cloud CX Yes 
Google Meet Yes 
Microsoft Teams Yes 
Zoom Yes 

Integrations

Avaya Cloud Office No 
Cisco CX Cloud No 
Genesys Cloud CX No 
Google Meet No 
Microsoft Teams No 
Zoom No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Tomato.ai

Country

United States

Website

tomato.ai/

Vendor Details

Company Name

Verisk Sequel

Founded

1993

Country

United Kingdom

Website

www.verisksequel.com

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Product Features

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