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Description
The Reporting Engine offers software designed for call center reporting, granting you straightforward access to essential data needed for tracking key metrics and gaining insights for enhancing operations. At the core of any successful call center lies the capacity to assess and evaluate business performance. This is precisely why The Reporting Engine ensures that you can easily retrieve the necessary information to oversee vital statistics and foster operational advancements for continuous improvement. By streamlining access to this critical data, organizations can make informed decisions that lead to better service delivery and efficiency.
Description
eQstats is a worldwide software development firm that offers sophisticated yet user-friendly systems designed for large and complex organizations, allowing them to effectively oversee their quality and risk-related data. By utilizing automated reporting, integrated data, measurement tools, and compliance solutions, eQstats ensures that the processes for accreditation and certification are devoid of risk, aligning with the compliance standards selected by your organization. This comprehensive solution is tailored to governance, risk, and compliance, and eQstats software enhances efficiency in the healthcare sector, ultimately leading to improved patient outcomes. Beyond merely generating data, eQstats interprets this information, functioning as a data analyst by providing users with insights that add context to the data. In addition, eQstats produces thorough results reports that encompass both the data interpretation and a comparison of your organization’s performance against internal or external digital benchmarks among industry competitors, ensuring that you have a complete understanding of your standing. With its innovative approach, eQstats empowers organizations to navigate the complexities of compliance and risk management with confidence.
API Access
Has API
API Access
Has API
Integrations
No details available.
Integrations
No details available.
Pricing Details
$150.00/month/user
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
eMetrix Systems
Founded
2012
Country
United States
Website
www.thereportingengine.com
Vendor Details
Company Name
eQstats
Country
Australia
Website
eqstats.com.au
Product Features
Call Center
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
Reporting
Customizable Dashboard
Data Source Connectors
Drag & Drop
Drill Down
Email Reports
Financial Reports
Forecasting
Marketing Reports
OLAP
Report Export
Sales Reports
Scheduled / Automated Reports
Product Features
Reporting
Customizable Dashboard
Data Source Connectors
Drag & Drop
Drill Down
Email Reports
Financial Reports
Forecasting
Marketing Reports
OLAP
Report Export
Sales Reports
Scheduled / Automated Reports
Risk Management
Alerts/Notifications
Auditing
Business Process Control
Compliance Management
Corrective Actions (CAPA)
Dashboard
Exceptions Management
IT Risk Management
Internal Controls Management
Legal Risk Management
Mobile Access
Operational Risk Management
Predictive Analytics
Reputation Risk Management
Response Management
Risk Assessment