Average Ratings 0 Ratings
Average Ratings 5 Ratings
Description
Textel is an innovative business messaging solution that enhances customer interactions by leveraging both AI and human-driven dialogue. Users can engage with clients on a large scale or in personalized one-on-one exchanges within Textel's compliant and integrated environment. By fostering stronger connections with clients, Textel not only helps to increase revenue but also improves team productivity. The platform allows for AI-assisted and conversational texting, enabling seamless communication through familiar tools. Integrated directly into your CCaaS system, Textel simplifies the process for both agent-assisted and automated SMS and MMS interactions. Immerse yourself in personalized communication with 1:1 texting, allowing for meaningful two-way dialogues with customers. You can easily send images or links to provide immediate access to essential information, fostering customer loyalty in the process. Furthermore, Textel enables you to monitor conversation logs within your current customer platform, facilitating ongoing enhancements to your service. By utilizing this approach, businesses can continuously adapt and refine their customer engagement strategies.
Description
TrueDialog is a high-quality SMS messaging platform for businesses and higher education institutions. TrueDialog is a simple business texting platform that can be used immediately. It comes with a variety of pre-built tools and a robust SMS messaging API. Its applications include SMS customer service, SMS marketing, SMS marketing, emergency alerts, two-way messaging, and SMS marketing.
API Access
Has API
No
API Access
Has API
No
Integrations
Adobe Marketo Engage
No
Eloqua
No
Genesys Cloud CX
Yes
HubSpot CRM
No
HubSpot Customer Platform
No
Meevo
Yes
Microsoft Dynamics 365
No
Nexus
No
NiCE CXone Mpower
Yes
RingCentral RingCX
Yes
Integrations
Adobe Marketo Engage
Yes
Eloqua
Yes
Genesys Cloud CX
No
HubSpot CRM
Yes
HubSpot Customer Platform
Yes
Meevo
No
Microsoft Dynamics 365
Yes
Nexus
Yes
NiCE CXone Mpower
No
RingCentral RingCX
No
Pricing Details
No price information available.
Free Trial
No
Free Version
No
Pricing Details
$79.00/month
Pay as you go - no monthly fee
Small business - $99 per month
Business pro - $375 per month
Enterprise - $899 per month
Custom Enterprise - $2499 per month
Small business - $99 per month
Business pro - $375 per month
Enterprise - $899 per month
Custom Enterprise - $2499 per month
Free Trial
Yes
Free Version
Yes
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
Yes
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
No
Types of Training
Training Docs
Yes
Webinars
No
Live Training (Online)
Yes
In Person
No
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
No
Vendor Details
Company Name
Textel
Country
United States
Website
textel.net
Vendor Details
Company Name
TrueDialog
Founded
2011
Country
United States
Website
truedialog.com
Product Features
Contact Management
Activity Management
No
Appointment Management
No
Contact Database
No
Contact History
No
Contact Import/Export
No
Customer Pipeline
No
Email Marketing
No
Group Management
No
Interaction Tracking
No
Lead Management
No
Prospecting Tools
No
Sales Pipeline Management
No
Search / Filter
No
Segmentation
No
Shared Contacts
No
Social Media Integration
No
Customer Service
Alerts / Escalation
No
Appointment Management
No
Call Center Management
No
Email Management
No
Knowledge Base
No
Live Chat
No
Performance Metrics
No
Queue Management
No
Self Service Portal
No
Social Media Integration
No
Surveys & Feedback
No
Virtual Assistant
No
Workflow Management
No
SMS Marketing
2-Way Messaging
No
Artificial Intelligence
No
Contact Management
No
MMS
No
Mass Texting
No
Message Personalization
No
Mobile Coupons
No
Mobile Keywords
No
Polls / Voting
No
Reporting/Analytics
No
Scheduled Messaging
No
Shortcodes
No
Text-to-Win
No
Product Features
Alumni Management
Event Management
Yes
Fundraising Management
Yes
Jobs Board
Yes
Mailing List Management
Yes
Member Accounts
Yes
Member Communities
Yes
Member Directory
Yes
Member Portal
No
Membership Management
Yes
Website Management
No
Customer Service
Alerts / Escalation
Yes
Appointment Management
Yes
Call Center Management
Yes
Email Management
No
Knowledge Base
No
Live Chat
Yes
Performance Metrics
Yes
Queue Management
Yes
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
Yes
Virtual Assistant
No
Workflow Management
No
Higher Education
Admissions Management
Yes
Alumni Management
Yes
Assessment Management
No
Curriculum Management
No
Faculty / Staff Management
No
Financial Aid Management
Yes
Fundraising Management
Yes
Housing Management
No
Scheduling
Yes
Student Information / Records
No
Student Portal
No
Mobile Marketing
Channel Attribution
Yes
Contextual Targeting
Yes
Coupons
No
Email Marketing
No
Engagement Monitoring
Yes
In-App Marketing
No
Location-Based Marketing
No
Push Notifications
Yes
Text Messaging
Yes
Text-to-Win
No
Registration
Activity Registration
Yes
Attendance Management
No
Badge Management
No
Calendar Management
No
Class Registration
Yes
Contact Management
No
Event Registration
Yes
Form Builder
No
Group Registration
Yes
Marketing Management
Yes
Online Registration
Yes
Onsite Registration
No
Payment Processing
No
Refund Automation
No
Self Check-In
No
Surveys & Feedback
Yes
SMS Marketing
2-Way Messaging
Yes
Artificial Intelligence
No
Contact Management
Yes
MMS
Yes
Mass Texting
Yes
Message Personalization
Yes
Mobile Coupons
Yes
Mobile Keywords
Yes
Polls / Voting
Yes
Reporting/Analytics
Yes
Scheduled Messaging
Yes
Shortcodes
Yes
Text-to-Win
Yes