Average Ratings 0 Ratings
Average Ratings 0 Ratings
Description
Terkel is an innovative Q&A platform that transforms inquiries into detailed articles enriched with expert opinions. Esteemed professionals from prominent institutions such as Google, Harvard, and Airbnb contribute their knowledge, which is then showcased in articles on well-known websites like GoDaddy and Zapier. The platform cleverly curates responses by evaluating several criteria related to the responders' expertise. To enhance your chances of having your answer featured, it's advisable to focus solely on topics you are well-versed in; if you find yourself needing to search for information, it may be best to select the "Skip" option. Additionally, you can discover strategies to refine your answers by checking out an informative blog post aimed at helping newcomers get started. Engaging with this community can significantly enhance your writing skills and broaden your understanding of various subjects.
Description
eGain Knowledge+AI™ stands out as a leading, award-winning knowledge management platform designed to enhance customer service quality by empowering agents with essential knowledge, thereby boosting their productivity to match that of top performers. It offers various methods for agents and users to access a comprehensive knowledge base, which facilitates quick, reliable, and uniform responses. By utilizing Artificial Intelligence (AI), intelligent knowledge management systems can effectively address customer inquiries, streamline processes, and support decision-making, creating a favorable outcome for customers, agents, and businesses alike. This customer service knowledge software integrates multiple tools, including content management systems (CMS), search functionalities, AI capabilities, workflow management, and knowledge analytics, all within a single platform. Implementing the right knowledge management software not only equips you with necessary tools but also ensures customers receive timely and accurate answers when they need them most, ultimately fostering greater customer satisfaction and loyalty.
API Access
Has API
API Access
Has API
Integrations
Boost.ai
eGain Mail
iVision Plus
Pricing Details
$99 per month
Free Trial
Free Version
Pricing Details
No price information available.
Free Trial
Free Version
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Deployment
Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Customer Support
Business Hours
Live Rep (24/7)
Online Support
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Types of Training
Training Docs
Webinars
Live Training (Online)
In Person
Vendor Details
Company Name
Terkel
Founded
2021
Country
United States
Website
terkel.io
Vendor Details
Company Name
eGain
Founded
1997
Country
United States
Website
www.egain.com/products/knowledge-hub/
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Product Features
Knowledge Management
Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal