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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

TeamWorks is designed to enhance team management efficiency. BioConnect's TeamWorks provides a comprehensive employee management solution that enables you to reclaim valuable time in your workday while offering insights into employee activities, empowering you to make informed decisions for your team. Gone are the days of relying on spreadsheets and endless email threads to monitor your team. With TeamWorks, you can effortlessly manage and track schedules and absences from anywhere. Our efficient request and approval system ensures that managers gain a clear understanding of their team's forthcoming absences. You can opt for standard shift templates or customize your own to effectively schedule employees for various types of shifts, including single, recurring, or overnight shifts. Additionally, TeamWorks features a robust payroll management module integrated directly into the software, allowing you to easily approve and export payroll for more than a dozen different payroll providers, simplifying the entire payroll process. This all-in-one solution not only streamlines management tasks but also contributes to a more organized and productive work environment.

Description

Teamwork Desk is a comprehensive helpdesk solution that allows you to efficiently oversee your incoming communications and ticketing process from initiation to resolution, all while remaining unobtrusive to the customer. Serving as a centralized support hub for creating help documents and managing inbound inquiries, Teamwork Desk enhances your ability to provide outstanding customer service, enabling quicker problem resolution and allowing customers to access answers, receive support, and monitor their tickets from any device. The Helpdesk Ticketing System offered by Teamwork ensures that your team has complete visibility into all customer interactions in one unified platform, preventing important details from getting lost in fragmented emails and facilitating exceptional support at scale. By transforming emails into tickets, you can foster a more collaborative environment, allowing your team to track, manage, and organize customer interactions from a single location, ultimately making them more responsive and improving the overall customer experience. This streamlined approach not only enhances communication but also significantly contributes to customer satisfaction and loyalty.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

No images available

Screenshots View All

Integrations

APIANT No 
Brivo Yes 
Campaign Monitor No 
Constant Contact No 
Constant Contact Lead Gen & CRM No 
Dubb No 
Help Desk Migration No 
HubSpot CRM No 
HubSpot Data Hub No 
HubSpot Marketing Hub No 
Integrately No 
Mailchimp No 
Make No 
Membrane No 
Pubble No 
Retently No 
Sourcetable No 
Stackreaction No 
Teamwork.com No 
elevio No 

Integrations

APIANT Yes 
Brivo No 
Campaign Monitor Yes 
Constant Contact Yes 
Constant Contact Lead Gen & CRM Yes 
Dubb Yes 
Help Desk Migration Yes 
HubSpot CRM Yes 
HubSpot Data Hub Yes 
HubSpot Marketing Hub Yes 
Integrately Yes 
Mailchimp Yes 
Make Yes 
Membrane Yes 
Pubble Yes 
Retently Yes 
Sourcetable Yes 
Stackreaction Yes 
Teamwork.com Yes 
elevio Yes 

Pricing Details

$2.50 per user per month
Free Trial Yes 
Free Version No 

Pricing Details

$7 per user per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Types of Training

Training Docs Yes 
Webinars Yes 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

BioConnect

Founded

2010

Country

Canada

Website

www.bioconnect.com

Vendor Details

Company Name

Teamwork.com

Founded

2007

Country

Ireland

Website

www.teamwork.com

Product Features

Time Clock

Biometric Recognition Yes 
Hourly Employee Tracking Yes 
Messaging Yes 
Mobile Access Yes 
Online Punch Card Yes 
Payroll Management Yes 
Punch card Yes 
Reporting/Analytics Yes 
Salaried Employee Tracking Yes 
Sick Leave Tracking Yes 
Vacation / Leave Tracking Yes 
Workstation Tracking No 

Product Features

Help Desk

Alerts / Escalation Yes 
Automated Routing No 
Community Forums No 
Customizable Branding Yes 
Document Storage Yes 
Email Integration Yes 
IT Asset Management Yes 
Incident Management No 
Interaction Tracking Yes 
Knowledge Base Yes 
Known Issue Management No 
Live Chat Yes 
Multi-Channel Communication Yes 
Multiple Brands / Products No 
Network Monitoring Yes 
Real-time Chat Yes 
Self Service Portal Yes 
Service Level Agreement (SLA) Management Yes 
Ticket Management Yes 

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