TeamSupport
4.8 out of 5 starsAverage Ratings 5 Ratings
Average Ratings 0 Ratings
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Description
Founded in 2008 by a trio of customer support experts, TeamSupport has built its ticketing and live chat platform on the belief that customers are the lifeblood of every business. Over the last two decades, we’ve grown alongside our customers, delivering new and innovative solutions that help them streamline their operations, work more efficiently, and most importantly, raise and maintain high levels of customer satisfaction. We’re constantly adding new AI and automation tools to help support agents spend less time managing repetitive tasks and more time building strong customer relationships that will allow their businesses to thrive well into the future.
Description
Servuno is a web-based CRM and business operations tool designed specifically for small to medium-sized service enterprises, such as trades, IT firms, agencies, driving schools, and office environments. This platform centralizes essential components like customer records, contact information, service agreements, ongoing services, notes, and customer histories into a single interface. Users can enhance functionality with optional modules, which include a customizable customer portal featuring the business's branding, ticket intake and management, invoicing solutions, employee management, time tracking, document storage, customer communication, reminders, and route optimization. Teams have the ability to assign different roles and permissions, while customers benefit from the portal by accessing services, updating personal information, and submitting requests conveniently. The SaaS solution is accessible from any browser on various devices, including computers, tablets, and smartphones, eliminating the need for software installation or dedicated servers. Subscription plans are structured around the number of administrative user accounts, while customers utilizing the portal do not count against that limit. Additionally, businesses have the flexibility to add or remove modules as their needs change over time, ensuring a tailored experience for each organization. This adaptability allows companies to focus on growth while managing operations more efficiently.
API Access
Has API
No
API Access
Has API
No
Integrations
ClicData
Yes
Customer Thermometer
Yes
Drupal
Yes
Facebook
Yes
Gmail
Yes
GoDaddy
Yes
Google Calendar
Yes
Highrise
Yes
Jira
Yes
Microsoft 365
Yes
Integrations
ClicData
No
Customer Thermometer
No
Drupal
No
Facebook
No
Gmail
No
GoDaddy
No
Google Calendar
No
Highrise
No
Jira
No
Microsoft 365
No
Pricing Details
$50.00/month/user
Per month per user with annual billing
Free Trial
Yes
Free Version
No
Pricing Details
€29.90/month
servuno S costs €29.90 per month for one administrative access with a 12-month term (€358.80 billed in advance). Prices exclude VAT. Shorter terms cost more per month; longer terms cost less. Customer-management and service-catalog features are included. Optional modules are priced separately, starting at €2.90 per month. No setup fee.
Free Trial
Yes
Free Version
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
Yes
iPad App
Yes
Android App
Yes
Windows
No
Mac
No
Linux
No
Chromebook
No
Deployment
Web-Based
Yes
On-Premises
No
iPhone App
No
iPad App
No
Android App
No
Windows
No
Mac
No
Linux
No
Chromebook
No
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Customer Support
Business Hours
Yes
Live Rep (24/7)
No
Online Support
Yes
Types of Training
Training Docs
Yes
Webinars
Yes
Live Training (Online)
Yes
In Person
Yes
Types of Training
Training Docs
No
Webinars
No
Live Training (Online)
No
In Person
No
Vendor Details
Company Name
TeamSupport LLC
Founded
2009
Country
United States
Website
www.teamsupport.com
Vendor Details
Company Name
Funck GmbH
Founded
2023
Country
Germany
Website
servuno.de/
Product Features
Complaint Management
Case Management
Yes
Complaint Classification
Yes
Corrective Actions (CAPA)
No
Customer Complaint Tracking
Yes
Feedback Management
Yes
Forms Management
No
Issue Tracking
Yes
Quality Assurance Management
Yes
Routing
Yes
Self Service Portal
Yes
Social Media Monitoring
No
Survey Management
No
Customer Experience
Action Management
No
Analytics
No
Customer Segmentation
No
Dashboard
No
Feedback Management
No
Knowledge Management
No
Multi-Channel Collection
No
Sentiment Analysis
No
Survey Management
No
Text Analysis
No
Trend Analysis
No
Customer Service
Alerts / Escalation
Yes
Appointment Management
Yes
Call Center Management
No
Email Management
No
Knowledge Base
Yes
Live Chat
Yes
Performance Metrics
Yes
Queue Management
No
Self Service Portal
Yes
Social Media Integration
No
Surveys & Feedback
Yes
Virtual Assistant
No
Workflow Management
No
Help Desk
Alerts / Escalation
Yes
Automated Routing
Yes
Community Forums
Yes
Customizable Branding
Yes
Document Storage
Yes
Email Integration
Yes
IT Asset Management
No
Incident Management
Yes
Interaction Tracking
Yes
Knowledge Base
Yes
Known Issue Management
Yes
Live Chat
Yes
Multi-Channel Communication
Yes
Multiple Brands / Products
Yes
Network Monitoring
No
Real-time Chat
Yes
Self Service Portal
Yes
Service Level Agreement (SLA) Management
Yes
Ticket Management
Yes
Issue Tracking
Assignment Management
Yes
Dashboard
Yes
Escalation Management
Yes
Issue Auditing
No
Issue Scheduling
No
Knowledge Base
Yes
Project Management
Yes
Recurring Issues
Yes
Scheduling
Yes
Task Management
Yes
Product Features
CRM
Calendar/Reminder System
No
Call Logging
No
Document Storage
No
Email Marketing
No
Internal Chat Integration
No
Lead Scoring
No
Marketing Automation Integration
No
Mobile Access
No
Quotes / Proposals
No
Segmentation
No
Social Media Integration
No
Task Management
No
Territory Management
No
