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ease
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design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

Talisma Chat and Co-browse allows businesses to engage with website visitors in real time through dynamic text conversations and shared browsing capabilities. Agents can simultaneously assist multiple users while providing tailored and prompt support, thus enhancing the overall online experience for visitors. This platform gives employees quick access to a consolidated view of past customer interactions across various channels, enabling them to efficiently address inquiries by utilizing a repository of frequently asked questions, response templates, web links, and documents. Additionally, Talisma DCEP chat is engineered to initiate chat sessions based on specific visitor behaviors, resulting in chat invitations for users as soon as they visit the website or exhibit particular browsing patterns. Consequently, this not only enhances customer satisfaction but also lowers the costs associated with customer service, decreases the rate of shopping cart abandonment, and boosts conversion rates. Overall, Talisma Chat and Co-browse represents a significant advancement in streamlining customer interactions and improving business outcomes.

Description

You can now instantly see what your users see and help them to get onboard. Upscope cobrowsing, the new zero-download interactive screen sharing tool, is designed for easy onboarding and support. 1. You can see what your user sees in one click. 2. Scroll and click with YOUR mouse on THEIR screen. 3. You can do this immediately via live chat or by calling them. Integrates seamlessly with Intercom, Zendesk and Olark as well as your existing phone system.

API Access

Has API No 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Freshchat No 
Intercom No 
LiveChat No 
Salesforce No 
WhosOn No 
Zendesk No 

Integrations

Freshchat Yes 
Intercom Yes 
LiveChat Yes 
Salesforce Yes 
WhosOn Yes 
Zendesk Yes 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Pricing Details

$18 per user per month
Free Trial Yes 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours Yes 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) No 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person No 

Vendor Details

Company Name

Talisma

Founded

1999

Country

India

Website

www.talisma.com/products/live-chat-co-browsing-solution/

Vendor Details

Company Name

Upscope

Founded

2016

Country

United Kingdom

Website

upscope.io

Product Features

Live Chat

Canned Responses No 
Customizable Branding No 
Geo Targeting No 
Offline Form No 
Proactive Chat No 
Screen Sharing No 
Third Party Integration No 
Transfers / Routing No 
Website Visitor Tracking No 

Product Features

Remote Support

Diagnostic Tools Yes 
File Transfer No 
Live Chat No 
Real-time Chat No 
Remote Control No 
Screen Sharing Yes 
Session Recording No 
Session Transfer Yes 
Surveys & Feedback No 

Screen Sharing

Annotations / Drawing Tools No 
Desktop / Browser Sharing Yes 
Mobile Screen Sharing No 
Presenter Control Management No 
Remote Control No 
Screen Capture No 
Screen Mirroring No 
Screen Recording No 

Alternatives

Alternatives