Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

A call accounting system, in its most basic form, collects and retains data regarding telephone calls from various phone systems for subsequent examination by an individual or a computer. In a typical business setting, a telephone system equipped with multiple extensions or handsets is referred to as a PBX (Private Branch Exchange) or PABX (Private Automated Branch Exchange). This system facilitates the connection between multiple telephone lines and the local telephone exchange, linking it to the office's handsets. Additionally, PBX extensions are not confined to human-operated handsets; they can also encompass extensions designated for auto attendants, hunt groups, voice mail systems, fax machines, and a variety of other devices, thereby enhancing communication efficiency within the organization. The versatility of these systems allows businesses to manage their communications more effectively while also providing valuable insights through call data analysis.

Description

Forge strong connections with customer dialogue systems provided by Telegra, revolutionizing call center telephony. Have you noticed that outstanding customer service can be a key differentiator in today’s competitive landscape? Our innovative solution is designed to elevate your phone service quality. Enhance customer experiences and boost the efficiency of your service processes with Telegra’s cutting-edge call center telephony! We provide a wide array of solutions that encompass all aspects of telephone customer interactions. Everything is cloud-based and sourced from a single provider. Our offerings include call center telephony (ACD), voicebots, telephone systems, messaging tools, CRM helpdesk plugins, and dedicated phone numbers. From intelligent phone solutions to a cloud-centric telephone system, to comprehensive multichannel call center software, Telegra stands as your go-to source for pioneering customer dialogue systems. Backed by our own data centers and proprietary solutions, we present a complete package that is proudly “Made in Germany,” ensuring both quality and reliability for your business needs. Embrace the future of customer service with Telegra’s advanced technologies at your fingertips.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

RMS Cloud

Integrations

RMS Cloud

Pricing Details

$8 per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

TIM Technologies

Founded

2006

Country

Australia

Website

www.tim4biz.com

Vendor Details

Company Name

telegra

Founded

1998

Country

Germany

Website

telegra.de

Product Features

Call Accounting

By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Cloud PBX

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Alternatives

VXTracker Reviews

VXTracker

Connections

Alternatives

Gphone Reviews

Gphone

GlobalPhone
CyTrack Reviews

CyTrack

CyTrack Intelligence Systems
OpenPBX Reviews

OpenPBX

VoiceTronix
InGenius Reviews

InGenius

Upland Software