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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

AI-driven Conversational Customer Engagement enhances both automated and agent-assisted customer experience channels. Implementing self-service solutions has been shown to reduce customer contact by as much as 50%, while simultaneously boosting engagement and improving overall satisfaction. Synthetix's intuitive AI-powered FAQ self-service software provides customers with a quick, relevant, and user-friendly method to seek answers and explore FAQ content by inputting naturally phrased inquiries, all without consuming valuable resources from your customer care team. This innovative approach to customer engagement, exemplified by the Synthetix FAQ Chatbot or Virtual Agent, not only addresses customer inquiries but also has the potential to generate new revenue streams. Our advanced chatbot technology proactively assists customers from their very first interaction with your brand, assessing their needs and collaborating with your CRM to tailor their experience, thereby generating leads and strategically directing them to the most suitable contact channels for further assistance. By embracing this next-level solution, businesses can expect to see increased efficiency and improved customer satisfaction.

Description

Transform your business with the latest advancements in conversational technology. Enhance your customer service and drive conversions through our AI-powered digital representative. Your clients can enjoy their own custom AI avatar that delivers instant responses to their inquiries. Say goodbye to delays, as personalized support is now readily available. Create a distinctive customer journey effortlessly by uploading your frequently asked questions or providing a link to your website. Our conversational AI will utilize your information to generate your unique digital representative, ready to assist and convert every potential customer who reaches out about your offerings. Integrating our AI virtual assistant into your site is incredibly simple; just insert a brief code snippet and you're good to go. No intricate configurations or specialized knowledge are necessary. This instant virtual assistant not only answers inquiries but also tailors its responses and aids in converting leads through sophisticated artificial intelligence, ensuring that every interaction is optimized for success. With this tool, your customer engagement can reach new heights, fostering loyalty and satisfaction like never before.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Crypkit
Frontier Wallet
GPT-4o
Tenderly
TokenTax

Integrations

Crypkit
Frontier Wallet
GPT-4o
Tenderly
TokenTax

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$39 per month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Synthetix

Founded

2001

Country

United Kingdom

Website

www.synthetix.com

Vendor Details

Company Name

YepAI

Country

Australia

Website

www.yepai.io

Product Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational AI

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Product Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

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