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Average Ratings 0 Ratings

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Description

Symphony Communication software is designed for the financial services industry. There are 4 interconnected platforms; Messaging, Voice, Directory, Analytics. Symphony is trusted by over ½ million users and 1,000 institutions, including 10/10 of the world's largest investment banks. Symphony Messaging is an internal & external workplace chat app. The Federation feature enables off-channel messaging over WhatsApp, SMS, WeChat, and LINE, in compliance with financial industry requirements. The desktop and mobile app enables flexible working. Symphony Voice is the voice communication platform made for global finance. This includes the Cloud9 trader voice product which connects traders and trader-adjacent teams. The award-winning wireless turret phone alternative offers seamless deployment, rich features, in a fully cloud-native software as a service. The interconnected Symphony Directory feature enables you to search, find and contact financial counterparties in seconds.

Description

The Interconnect Business Suite (TIBS) offers a comprehensive solution for managing relationships with various stakeholders, including local and international telecom operators, service and content providers, roaming partners, corporate clients, virtual operators, and other key players in a telecom operator's ecosystem. It efficiently handles vast amounts of traffic, processing hundreds of millions of records daily. The system supports adjustable billing cycles tailored to individual interconnect carriers, along with accounts receivable features and general ledger transaction generation and integration. Tinterconnect (T-IC) stands out as a premier interconnect billing system utilized by both global and national carriers. It oversees the registration and assessment of traffic between different carriers, determining costs based on their interconnect agreements, while also generating essential data for managing interconnect business operations and creating invoices for interconnect partners. This robust functionality ensures that telecom operators can effectively monitor and optimize their interconnect relationships while maintaining financial accuracy.

API Access

Has API Yes 

API Access

Has API No 

Screenshots View All

Screenshots View All

Integrations

Appian Yes 
DTCC Data Services Yes 
Google Cloud CDN Yes 
Hammerstone Markets Yes 
LINE Yes 
Microsoft Teams Yes 
PagerDuty Yes 
Saphyre Yes 
ServiceNow Yes 
Smarsh Yes 
SteelEye Yes 
Symantec EDR Yes 
Telegram Yes 
TradingView Yes 
Verint Community Yes 
WeChat Yes 
WhatsApp Yes 
Zapier Yes 
Zoom Yes 
iMessage Yes 

Integrations

Appian No 
DTCC Data Services No 
Google Cloud CDN No 
Hammerstone Markets No 
LINE No 
Microsoft Teams No 
PagerDuty No 
Saphyre No 
ServiceNow No 
Smarsh No 
SteelEye No 
Symantec EDR No 
Telegram No 
TradingView No 
Verint Community No 
WeChat No 
WhatsApp No 
Zapier No 
Zoom No 
iMessage No 

Pricing Details

No price information available.
Free Trial Yes 
Free Version No 

Pricing Details

No price information available.
Free Trial No 
Free Version No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App Yes 
iPad App Yes 
Android App Yes 
Windows Yes 
Mac Yes 
Linux No 
Chromebook No 

Deployment

Web-Based Yes 
On-Premises No 
iPhone App No 
iPad App No 
Android App No 
Windows No 
Mac No 
Linux No 
Chromebook No 

Customer Support

Business Hours No 
Live Rep (24/7) Yes 
Online Support Yes 

Customer Support

Business Hours Yes 
Live Rep (24/7) No 
Online Support Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Types of Training

Training Docs Yes 
Webinars No 
Live Training (Online) Yes 
In Person Yes 

Vendor Details

Company Name

Symphony Communication

Founded

2014

Country

United States

Website

symphony.com

Vendor Details

Company Name

Telesens IT

Country

United States

Website

telesens.co.uk/service/support-of-interconnect-business/

Product Features

Collaboration

Brainstorming No 
Calendar Management No 
Chat / Messaging Yes 
Contact Management Yes 
Content Management No 
Document Management No 
Project Management No 
Real Time Editing Yes 
Task Management Yes 
Version Control No 
Video Conferencing Yes 

Employee Communication Tools

Activity / News Feed No 
Audio / Video Conferencing Yes 
Blogs No 
Chat / Messaging Yes 
Employee Directory Yes 
Event Calendar No 
File Sharing Yes 
Knowledge Management Yes 
Newsletter Management No 
Surveys & Feedback Yes 

Internal Communications

App Integration No 
Blogs No 
Chat/Messaging Yes 
Email Management No 
Employee Directory Yes 
Event Calendar No 
Newsletter Management No 
Photo Gallery No 
Social Sharing No 
Survey Management No 
Telephony Yes 
Video Chat Yes 
Voice Chat Yes 

Team Chat

End-to-End Encryption (E2EE) Yes 
File Sharing Yes 
Groups / Channels Yes 
Payments No 
Search / Filter Yes 
Self-Destructing Messages No 
Stickers / GIFs No 
Threaded Discussion Yes 
Video Conferencing Yes 
Voice Calling Yes 

Team Communication

Activity / News Feed No 
Audio Calls Yes 
Calendar Management No 
Chat / Messaging Yes 
Discussion Threads Yes 
File Sharing Yes 
Mobile Access Yes 
Push Notifications Yes 
Search Yes 
Surveys & Feedback Yes 
Task Management Yes 
Video Conferencing Yes 

Product Features

Billing and Invoicing

Billing Portal Yes 
Contact Database Yes 
Contingency Billing No 
Customer Portal No 
Customizable Invoices No 
Dunning Management Yes 
Hourly Billing No 
Invoice History No 
Mobile Payments No 
Multi-Currency No 
Online Invoicing No 
Online Payments No 
Payment Processing Yes 
Project Billing No 
Recurring/Subscription Billing No 
Service Ticket Billing No 
Tax Calculator Yes 

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