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ease
features
design
support

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Average Ratings 0 Ratings

Total
ease
features
design
support

No User Reviews. Be the first to provide a review:

Write a Review

Description

It's essential to have a solution that can be easily transitioned to, with the option of support from knowledgeable consultants who comprehend your current position and future goals. You should be satisfied with a product that allows for straightforward management and support, avoids the need for continuous upgrade projects and capital expenditures, and is consistently enhanced with new capabilities as advancements in contact center technology occur. Symbee stands out as the most advanced Amazon Connect partner globally, providing the full benefits of Amazon CX innovations without the burden of creating everything from scratch. With Symbee, you'll receive a comprehensive AWS cloud-based omnichannel contact center and unified communications platform that integrates voice, chat, SMS, video, and social interactions seamlessly, all powered by AWS AI and machine learning services. Additionally, our low-code and no-code integrations with leading CRM, workforce management, and other contact center solutions can be implemented in just hours, significantly speeding up your operational readiness. This efficiency not only streamlines your onboarding process but also empowers your team to focus on enhancing customer experiences without the typical delays associated with deployment.

Description

iNexus, developed by NexInteractive, is a cutting-edge cloud-based contact center solution. Its quick setup and remarkable scalability make it an ideal choice for both inbound and outbound operations. Among its robust features are shotgun ACD, callback management, multi-tier voice conferencing, host swap transfer, and dynamic scripting, among others. Built using HTML5 and WebRTC technologies, iNexus ensures exceptional audio quality and flexibility for users. This innovative platform is designed to meet the evolving needs of modern communication demands.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Amazon Connect
Amazon Web Services (AWS)
Arcus Built Environment
Enghouse Interactive Contact Center
Verint Intelligent Virtual Assistant
WEBTEXT
XCavate
Zendesk

Integrations

Amazon Connect
Amazon Web Services (AWS)
Arcus Built Environment
Enghouse Interactive Contact Center
Verint Intelligent Virtual Assistant
WEBTEXT
XCavate
Zendesk

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$49.00/month/user
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Symbee

Founded

2017

Country

United States

Website

www.symbee.co

Vendor Details

Company Name

NexInteractive

Founded

2005

Country

United States

Website

www.nexinteractive.com

Product Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Unified Communications

Audio / Video Conferencing
Calendar Management
Call Recording
Call Routing
Chat / Messaging
Fax Management
File Sharing
Mobile Access
Multi-User Collaboration
Voice Mail

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Product Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Debt Collection

Agency Management
Auto Dialer
Automated Notices
Callback Scheduling
Client Management
Commission Management
Compliance Management
Contact Management
Credit Bureau Reporting
In-House Collections
Payment Plans
Transaction Management

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

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