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Average Ratings 0 Ratings

Total
ease
features
design
support

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Write a Review

Description

SutiDMS is a cloud-based document management software that facilitates the organization, management, sharing, and communication of vital business information. This comprehensive system is designed to cater to organizations of all sizes, offering a variety of modules that enhance team collaboration, streamline workflow management, and ensure efficient approval processes. Because it operates entirely online, users can access SutiDMS from anywhere at any time without the need for downloads or installations. It automates the entire cycle of document and file management, empowering businesses to handle documents, maintain version control, and oversee workflows, records, and folders from a single, centralized platform. Additionally, the software integrates seamlessly with the SutiSign eSignature solution, making the approval process more straightforward. With features dedicated to team collaboration and file management, SutiDMS also helps organizations effectively manage retention schedules and the disposition of their files and records. Overall, SutiDMS is an essential tool for businesses seeking to enhance their document management capabilities and improve operational efficiency.

Description

SutiDesk offers a user-friendly online helpdesk software designed to assist customer support across organizations of various sizes. Its intuitive and collaborative interface facilitates quick and effective resolution of customer inquiries, while offering comprehensive oversight of support requests. The platform allows businesses to efficiently manage and monitor support tickets and associated activities all from one central location. With SutiDesk, there is no need for installation, making deployment a breeze. It helps in minimizing both ticket resolution times and overall support expenses. Accessible from any device at any time, it ensures top-tier support ticket management capabilities. Additionally, it enhances customer service efficiency through automated processes for converting emails into tickets and managing customer cases. This tool guarantees consistent support for both new and existing customers while enabling the collection of support tickets from various channels. Furthermore, it allows businesses to deliver personalized assistance to their clientele, making it a fully equipped solution that scales with organizational growth. SutiDesk not only streamlines operations but also fosters stronger customer relationships.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Apple Business Chat
FreshBooks
IBM Cloud
Infor CloudSuite Industrial Enterprise
Microsoft 365
Microsoft Dynamics 365
NetSuite
Optimum HR
Oracle Cloud Infrastructure
OrgChart
PayCheck
QAD Adaptive ERP
QuickBooks Online
QuickBooks Online Advanced
SAP Cloud Platform
Sage 100
Shipwire
Spectrum
Tyler Public Safety Pro

Integrations

Apple Business Chat
FreshBooks
IBM Cloud
Infor CloudSuite Industrial Enterprise
Microsoft 365
Microsoft Dynamics 365
NetSuite
Optimum HR
Oracle Cloud Infrastructure
OrgChart
PayCheck
QAD Adaptive ERP
QuickBooks Online
QuickBooks Online Advanced
SAP Cloud Platform
Sage 100
Shipwire
Spectrum
Tyler Public Safety Pro

Pricing Details

$18 per user per month
Free Trial
Free Version

Pricing Details

No price information available.
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

SutiDMS

Founded

2009

Country

United States

Website

www.sutisoft.com/sutidms/

Vendor Details

Company Name

SutiSoft

Country

United States

Website

www.sutisoft.com/helpdesk-software/

Product Features

Content Collaboration

Client Portal
Cloud Storage
Digital Asset Management
Document Creation / Editing
Document Management
Electronic Signature
Feedback Management
File Sharing
Messaging / Discussion
Real-Time / Interactive Editing
Roles / Permissions
Search
Version Control
Video / Image Editing
Workflow / Approval Process

Document Management

Access Controls
Archiving & Retention
Collaboration Tools
Compliance Tracking
Document Archiving
Document Assembly
Document Capture
Document Conversion
Document Delivery
Document Indexing
Document Retention
Electronic Signature
Email Management
File Recovery
File Type Conversion
Forms Management
Full Text Search
Offline Access
Optical Character Recognition
Print Management
Version Control

Product Features

Complaint Management

Case Management
Complaint Classification
Corrective Actions (CAPA)
Customer Complaint Tracking
Feedback Management
Forms Management
Issue Tracking
Quality Assurance Management
Routing
Self Service Portal
Social Media Monitoring
Survey Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

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