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ease
features
design
support

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Description

In today's highly competitive global business environment, attracting new customers and strengthening loyalty to existing customers is a challenge. Contact centers are expected to deliver the maximum positive results. How can you survey this? Pointel Survey360 simplifies the process. Survey360 allows you to create and conduct surveys in order to collect customer feedback and customer experience data. You will receive accurate, detailed information about customer expectations and contact centers operations. This data can be analyzed quickly to help you retain and gain new customers. Pointel Survey360 won the Gold Award for Most Innovative Technology at the 17th Contact Center World Awards. We are proud to have won the competition with over 2000 participants from 80 countries in the contact center industry.

Description

Our mission is to assist business owners in reducing risk by utilizing their most valuable resource: their customers. However, we offer more than just simple surveys! Engage with customers eager for incentives. Our mobile-friendly surveys do away with costly survey tools. Obtain comprehensive feedback while your customers are still present at your location. All information gathered through our platform is safeguarded and accessible exclusively to you. We support businesses in various sectors to leave a lasting impact. With our thoughtfully designed modules, you can work towards becoming a more successful enterprise. Discover the subscription plan that best suits your clientele. Boost attendance at your dine-in cinema. Understand how a small investment in restroom facilities can translate into significant returns at your concession stands. We transform your goals into tangible insights derived from your customers’ feedback. Your clientele actively shares their opinions through our system. In return for their input, customers enjoy rewards that encourage more visits. This creates a win-win situation for both businesses and their patrons.

API Access

Has API

API Access

Has API

Screenshots View All

Screenshots View All

Integrations

Salesforce

Integrations

Salesforce

Pricing Details

No price information available.
Free Trial
Free Version

Pricing Details

$69.00/month
Free Trial
Free Version

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Deployment

Web-Based
On-Premises
iPhone App
iPad App
Android App
Windows
Mac
Linux
Chromebook

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Customer Support

Business Hours
Live Rep (24/7)
Online Support

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Types of Training

Training Docs
Webinars
Live Training (Online)
In Person

Vendor Details

Company Name

Pointel

Founded

1999

Country

United States

Website

www.pointel.com

Vendor Details

Company Name

SurveyMe

Founded

2011

Country

United Kingdom

Website

www.survey-me.com/index.html

Product Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Product Features

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

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